TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Easy to navigate My tax expert was very helpful, knowledgable and patient, guiding me through each page with great attention to detail. Although your phone system disconnect us a few times, my first time experience was delightful.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax does all the heavy lifting! TurboTax does all the heavy lifting and the checking!
Date published: 2023-04-17
Rated 1 out of 5 by from Ripped off could not change subscription level Had used self employment for three years - did not need this year but could not change subscription level down to deluxe - ripped off for $30 - will change next year to anothr vendor
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax Works Well I have used TT for several years. I find it easy to use and gets the job done.
Date published: 2023-04-17
Rated 3 out of 5 by from Still frustrated by Arizona State software The federal side is always detailed and helpful, guiding me through questions that the software then assesses for what forms and additional information may be needed. But year after year, the AZ state software doesn't do that. The screens presented on the state side require you to know detailed tax information, essentially as if you were filling out the forms by hand. For example: "Any Other Subtraction Adjustments? Here are some examples of other subtraction adjustments: - Difference in federal and Arizona basis of property sold - Capital Gains from assets acquired after December 31, 2011 - Other subtraction adjustments Do you need to make any other subtraction adjustments to your federal income for Arizona purposes?" I pretty much have to read IRS documents and scour the web to even know how to answer this. Also, the state software doesn't pull information from last year's return in many cases. For example: "Did you make energy-saving improvements in 2022 or have carryforward from 2021?" I used Turbotax for 2021 - Why can't the software know if I had a carryforward in 2021?
Date published: 2023-04-17
Rated 3 out of 5 by from Needs more feedback from real situations There are so many places in the process that are confusing to me, despite years of using the product and being a very tech and financial savvy engineer. I only use TurboTax because I own a single rental property and the depreciation was beyond my understanding, but I know I continue to do things incorrectly. Suggestion 1) re the final review. TT displays the actual tax form and problem, but a link back to where the change needs to be made would be helpful. 2) There are several places where my answer from last year isn't shown and it should be. For example, the refinance and cash out I did several years ago. The answers should be consistent across the years but I can neither see previous year answers nor quite remember, so I'm guessing! 3) Make it more clear when you have finished. I am doing this review, haven't gotten my text, and honestly still don't know. Last year I filed late because I thought I had finished and missed the very last step.
Date published: 2023-04-17
Rated 5 out of 5 by from simple easy to follow loved it simple to understand for non tech person
Date published: 2023-04-17
Rated 5 out of 5 by from Very thorough Easy to use and faster than I expected it to be. Good overall. 6th
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax is LIT The tax experts they have on hand are very insightful & informative, I’ve used this platform for years I love it.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax was Great with Live awesome suppt person! Had an awesome live support person, Ruth, to help me through a sticky part. Very happy with her service!!!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1628
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to navigate My tax expert was very helpful, knowledgable and patient, guiding me through each page with great attention to detail. Although your phone system disconnect us a few times, my first time experience was delightful.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax does all the heavy lifting! TurboTax does all the heavy lifting and the checking!
Date published: 2023-04-17
Rated 1 out of 5 by from Ripped off could not change subscription level Had used self employment for three years - did not need this year but could not change subscription level down to deluxe - ripped off for $30 - will change next year to anothr vendor
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax Works Well I have used TT for several years. I find it easy to use and gets the job done.
Date published: 2023-04-17
Rated 3 out of 5 by from Still frustrated by Arizona State software The federal side is always detailed and helpful, guiding me through questions that the software then assesses for what forms and additional information may be needed. But year after year, the AZ state software doesn't do that. The screens presented on the state side require you to know detailed tax information, essentially as if you were filling out the forms by hand. For example: "Any Other Subtraction Adjustments? Here are some examples of other subtraction adjustments: - Difference in federal and Arizona basis of property sold - Capital Gains from assets acquired after December 31, 2011 - Other subtraction adjustments Do you need to make any other subtraction adjustments to your federal income for Arizona purposes?" I pretty much have to read IRS documents and scour the web to even know how to answer this. Also, the state software doesn't pull information from last year's return in many cases. For example: "Did you make energy-saving improvements in 2022 or have carryforward from 2021?" I used Turbotax for 2021 - Why can't the software know if I had a carryforward in 2021?
Date published: 2023-04-17
Rated 3 out of 5 by from Needs more feedback from real situations There are so many places in the process that are confusing to me, despite years of using the product and being a very tech and financial savvy engineer. I only use TurboTax because I own a single rental property and the depreciation was beyond my understanding, but I know I continue to do things incorrectly. Suggestion 1) re the final review. TT displays the actual tax form and problem, but a link back to where the change needs to be made would be helpful. 2) There are several places where my answer from last year isn't shown and it should be. For example, the refinance and cash out I did several years ago. The answers should be consistent across the years but I can neither see previous year answers nor quite remember, so I'm guessing! 3) Make it more clear when you have finished. I am doing this review, haven't gotten my text, and honestly still don't know. Last year I filed late because I thought I had finished and missed the very last step.
Date published: 2023-04-17
Rated 5 out of 5 by from simple easy to follow loved it simple to understand for non tech person
Date published: 2023-04-17
Rated 5 out of 5 by from Very thorough Easy to use and faster than I expected it to be. Good overall. 6th
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax is LIT The tax experts they have on hand are very insightful & informative, I’ve used this platform for years I love it.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax was Great with Live awesome suppt person! Had an awesome live support person, Ruth, to help me through a sticky part. Very happy with her service!!!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1628