TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 2 out of 5 by from Unclear communication; inaccurate results Some of the communication, particularly when it comes to interest on a mortgage when you have (at some point in the DNA of successive loans) pulled out cash for non-home use, is unclear. I wasted time trying to make sense of that. The program also kept telling me that I was due more federal stimulus than I had received, so I verified independently that no, in fact I had received exactly what I was supposed to. Fortunately the forms did not have me taking a credit I wasn't entitled to, but the interview part of TT was just dead wrong. Again, more wasted time. More worrisome, my answers in the interview didn't always seem to be reflected in the forms. Though we paid mortgage interest, that amount showed as zero in the forms. This didn't affect my federal return, because we took the standard deduction, but it caused my state refund to be lowered by $400. Only after I had filed my state return did I dig back in to see why our state taxable income was so much higher than our federal, and then had to immediately file, on paper, an amended state return, which was not fun. All told, I would probably have been better off doing my taxes manually and saving the money. I'm pretty certain I'm done with this product.
Date published: 2021-03-01
Rated 5 out of 5 by from So easy This was my 6th year using Turbo Tax. It's so easy and the links to assistance are wonderful and very useful.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy, Peasy, Taxes are Cheesy Taxes are daunting but TurboTax honestly made my experience so much better! The Live agents are there at a moments notice and the prompts before you click on anything are thorough and clear. Thanks TurboTax for making it easy!
Date published: 2021-03-01
Rated 5 out of 5 by from great! It was easy to use. Assistance provided through the whole process. Quick and Easy! Recommend for anybody to use it - if I can do it, so can you.
Date published: 2021-03-01
Rated 5 out of 5 by from turbo tax is real simple to use This is my 6th year to use turbotax and I have never had any issues. I was laid off in 2019 during a historical flood where I lost everything and with covid-19 in 2020 just cant seem to get ahead. Turbotax has done my state and federal returns for free this year and I thank them very much. Every little bit helps.
Date published: 2021-03-01
Rated 4 out of 5 by from TurboTax is a bit tricky TurboTax is a great way to file taxes. I did everything on my own. The only downside is I filed last year and sadly it had said someone else already filed for me. Which made no sense because no one could file for me. Good & fast way to file. Might not be the safest way to file though.
Date published: 2021-03-01
Rated 4 out of 5 by from Love using! Easy to use and understand. Fast and great for the prices. Just wish it didn't charge for direct deposit.
Date published: 2021-03-01
Rated 5 out of 5 by from awesome easy to use quick simple and with covid19 i was able to file taxes safely from my living room
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax makes this so easy! I had a great experience filing my federal and state taxes. It was easy to understand, I felt prepared, and I know I am getting the most money back!
Date published: 2021-03-01
Rated 5 out of 5 by from Never a problem filing They are very helpful and no problems.i have filed for the last 3 years
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1621
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Unclear communication; inaccurate results Some of the communication, particularly when it comes to interest on a mortgage when you have (at some point in the DNA of successive loans) pulled out cash for non-home use, is unclear. I wasted time trying to make sense of that. The program also kept telling me that I was due more federal stimulus than I had received, so I verified independently that no, in fact I had received exactly what I was supposed to. Fortunately the forms did not have me taking a credit I wasn't entitled to, but the interview part of TT was just dead wrong. Again, more wasted time. More worrisome, my answers in the interview didn't always seem to be reflected in the forms. Though we paid mortgage interest, that amount showed as zero in the forms. This didn't affect my federal return, because we took the standard deduction, but it caused my state refund to be lowered by $400. Only after I had filed my state return did I dig back in to see why our state taxable income was so much higher than our federal, and then had to immediately file, on paper, an amended state return, which was not fun. All told, I would probably have been better off doing my taxes manually and saving the money. I'm pretty certain I'm done with this product.
Date published: 2021-03-01
Rated 5 out of 5 by from So easy This was my 6th year using Turbo Tax. It's so easy and the links to assistance are wonderful and very useful.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy, Peasy, Taxes are Cheesy Taxes are daunting but TurboTax honestly made my experience so much better! The Live agents are there at a moments notice and the prompts before you click on anything are thorough and clear. Thanks TurboTax for making it easy!
Date published: 2021-03-01
Rated 5 out of 5 by from great! It was easy to use. Assistance provided through the whole process. Quick and Easy! Recommend for anybody to use it - if I can do it, so can you.
Date published: 2021-03-01
Rated 5 out of 5 by from turbo tax is real simple to use This is my 6th year to use turbotax and I have never had any issues. I was laid off in 2019 during a historical flood where I lost everything and with covid-19 in 2020 just cant seem to get ahead. Turbotax has done my state and federal returns for free this year and I thank them very much. Every little bit helps.
Date published: 2021-03-01
Rated 4 out of 5 by from TurboTax is a bit tricky TurboTax is a great way to file taxes. I did everything on my own. The only downside is I filed last year and sadly it had said someone else already filed for me. Which made no sense because no one could file for me. Good & fast way to file. Might not be the safest way to file though.
Date published: 2021-03-01
Rated 4 out of 5 by from Love using! Easy to use and understand. Fast and great for the prices. Just wish it didn't charge for direct deposit.
Date published: 2021-03-01
Rated 5 out of 5 by from awesome easy to use quick simple and with covid19 i was able to file taxes safely from my living room
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax makes this so easy! I had a great experience filing my federal and state taxes. It was easy to understand, I felt prepared, and I know I am getting the most money back!
Date published: 2021-03-01
Rated 5 out of 5 by from Never a problem filing They are very helpful and no problems.i have filed for the last 3 years
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1621