TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from software needs imporovement this piece of crap wouldn't let me file free as I'm supposed to and I eventually had to sign up for a 59$ PRODUCT I DIDNT want just to file. it was close to deadline and i just got out of the hospital so i was in no mood to fight the machine. i will definitely thing about using another product next year moving on.
Date published: 2023-04-17
Rated 5 out of 5 by from Made it easy!! Was easy to follow steps and format! Thanks TurboTax!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Great THE USE OF TURBO TAX WAS GREAT, EASY AND QUICK YO USE! VERY USER FRIENDLY!!
Date published: 2023-04-17
Rated 1 out of 5 by from awful im too depressed right now to accurately flame you
Date published: 2023-04-17
Rated 5 out of 5 by from great product Very easy to use..................................................................................................
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax I called because my taxes were on a loop and could not figure it out. Rebecca called me back within 10 mnutes and was exceptionally helpful and nice.
Date published: 2023-04-17
Rated 1 out of 5 by from Misleading or missing reminders I had a first time buyers loan from the government for which I repay at $500 a year. TurboTax did not remind me of this repayment and my filing was rejected. I found it more confusing than it has been in prior years.
Date published: 2023-04-17
Rated 5 out of 5 by from So Easy I love that they take your hand and walk you thru everything
Date published: 2023-04-17
Rated 3 out of 5 by from 2022 TAX VERSION IS MUCH CLUNKIER THAN PREVIOUS Many financial documents were NOT pulled up as in past years. I had to manually enter pages of numbers and that's what I pay Turbo Tax to do. I'm very unhappy and feel the price increase is NOT justified. Finally the system locked up during the Transmit step and for 40 minutes, I kept getting dumped by the Robot Verifier. FRUSTRATING. I don't want to print and mail the returns. It's what I pay NOT to do. I'll be looking for another solution for next years taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Filing Experience You all make this an easy and time efficient process.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1621
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from software needs imporovement this piece of crap wouldn't let me file free as I'm supposed to and I eventually had to sign up for a 59$ PRODUCT I DIDNT want just to file. it was close to deadline and i just got out of the hospital so i was in no mood to fight the machine. i will definitely thing about using another product next year moving on.
Date published: 2023-04-17
Rated 5 out of 5 by from Made it easy!! Was easy to follow steps and format! Thanks TurboTax!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Great THE USE OF TURBO TAX WAS GREAT, EASY AND QUICK YO USE! VERY USER FRIENDLY!!
Date published: 2023-04-17
Rated 1 out of 5 by from awful im too depressed right now to accurately flame you
Date published: 2023-04-17
Rated 5 out of 5 by from great product Very easy to use..................................................................................................
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax I called because my taxes were on a loop and could not figure it out. Rebecca called me back within 10 mnutes and was exceptionally helpful and nice.
Date published: 2023-04-17
Rated 1 out of 5 by from Misleading or missing reminders I had a first time buyers loan from the government for which I repay at $500 a year. TurboTax did not remind me of this repayment and my filing was rejected. I found it more confusing than it has been in prior years.
Date published: 2023-04-17
Rated 5 out of 5 by from So Easy I love that they take your hand and walk you thru everything
Date published: 2023-04-17
Rated 3 out of 5 by from 2022 TAX VERSION IS MUCH CLUNKIER THAN PREVIOUS Many financial documents were NOT pulled up as in past years. I had to manually enter pages of numbers and that's what I pay Turbo Tax to do. I'm very unhappy and feel the price increase is NOT justified. Finally the system locked up during the Transmit step and for 40 minutes, I kept getting dumped by the Robot Verifier. FRUSTRATING. I don't want to print and mail the returns. It's what I pay NOT to do. I'll be looking for another solution for next years taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Filing Experience You all make this an easy and time efficient process.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1621