TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Disappointed I found that we were rip off with all the filing expenses and will look for another program to do our taxes next year. The program has changed so much and not for the better since we started quite a few years ago. Very disappointed in the program now. I did a chat and didn't get an answer to my question.
Date published: 2023-04-17
Rated 1 out of 5 by from Hot buggy mess this year. There were so many errors with my filing this year, and I'm not at all confident that I caught them all. It would get addresses mixed, either the wrong address from a form or mixing up between mine and various institutions. It insists that I had a lapse in coverage in my healthcare when I did not. Imports went very badly. I do not feel confident in my return this year.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Job! Easy to follow up all the steps. I strongly recommend it
Date published: 2023-04-17
Rated 5 out of 5 by from Highly Recommend I unfortunately owe but TurboTax got me through it explained and broke down why & suggested tips to not be in same predicament next year round
Date published: 2023-04-17
Rated 5 out of 5 by from 2022 Tax Returns Easy & helpful tips, to navigate. You don, have to be a professional to use Turbo Tax.
Date published: 2023-04-17
Rated 3 out of 5 by from Software has some frustrating bugs I ran into two problems with TurboTax this year. 1) When trying to download information from my bank I got a "Success! You're information has been transferred." message from an Intuit web site, but when I went into Desktop TurboTax, I got a message saying that the transferred had an error and I had to input the data manually. 2) In my PA state forms, the TurboTax SW did not list my interest, dividend and disposition of property income as Joint, even though I had specified that in the input phase. This led to my income being arbitrarily divided between me and my wife, which led to a higher than needed tax bill. After waiting 1.5 hours on the phone, I did get some help from Intuit Customer Support, who helped me work around this bug in the TurboTax SW. Quite a waste of my time. Makes me question if I will use TurboTax next year.
Date published: 2023-04-17
Rated 3 out of 5 by from Mostly good, but glitches should be fixed! In 2019, a TurboTax user complained about a glitch which I encountered this year. See https://ttlc.intuit.com/community/taxes/discussion/form-8889-s-original-is-marked-as-estimated-enter-the-correct-number-then-select-unmark-estimated/00/637409. i encountered this problem this year by marking my husband's contribution to his HSA as estimated (because he had not yet made it.) When he did make it, I unmarked the entry as estimated. But some hidden entry must have been still marked as estimated, so it became impossible to find and clear. This was super-frustrating because it prevented us from e-filing. In addition, the posted "fix" of deleting entire forms is ridiculous. FIX the software. I finished my taxes from outside of the country, and I entered all of that information before I left. Why are these problems not yet fixed when it is FOUR years later?
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Filling Tubo Tax is an excellent product. I will continue to use it each year.
Date published: 2023-04-17
Rated 5 out of 5 by from TTP and ME Having TurboTax help me with my taxes was more expense this year than I expected. It was still better than running around trying to find all the print forms and frying my brain attempting to make sense of all the tax jargon. My state refund will pay most of my TurboTax bill.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is easy Like it because it compares with your previous years tax
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1619
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Disappointed I found that we were rip off with all the filing expenses and will look for another program to do our taxes next year. The program has changed so much and not for the better since we started quite a few years ago. Very disappointed in the program now. I did a chat and didn't get an answer to my question.
Date published: 2023-04-17
Rated 1 out of 5 by from Hot buggy mess this year. There were so many errors with my filing this year, and I'm not at all confident that I caught them all. It would get addresses mixed, either the wrong address from a form or mixing up between mine and various institutions. It insists that I had a lapse in coverage in my healthcare when I did not. Imports went very badly. I do not feel confident in my return this year.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Job! Easy to follow up all the steps. I strongly recommend it
Date published: 2023-04-17
Rated 5 out of 5 by from Highly Recommend I unfortunately owe but TurboTax got me through it explained and broke down why & suggested tips to not be in same predicament next year round
Date published: 2023-04-17
Rated 5 out of 5 by from 2022 Tax Returns Easy & helpful tips, to navigate. You don, have to be a professional to use Turbo Tax.
Date published: 2023-04-17
Rated 3 out of 5 by from Software has some frustrating bugs I ran into two problems with TurboTax this year. 1) When trying to download information from my bank I got a "Success! You're information has been transferred." message from an Intuit web site, but when I went into Desktop TurboTax, I got a message saying that the transferred had an error and I had to input the data manually. 2) In my PA state forms, the TurboTax SW did not list my interest, dividend and disposition of property income as Joint, even though I had specified that in the input phase. This led to my income being arbitrarily divided between me and my wife, which led to a higher than needed tax bill. After waiting 1.5 hours on the phone, I did get some help from Intuit Customer Support, who helped me work around this bug in the TurboTax SW. Quite a waste of my time. Makes me question if I will use TurboTax next year.
Date published: 2023-04-17
Rated 3 out of 5 by from Mostly good, but glitches should be fixed! In 2019, a TurboTax user complained about a glitch which I encountered this year. See https://ttlc.intuit.com/community/taxes/discussion/form-8889-s-original-is-marked-as-estimated-enter-the-correct-number-then-select-unmark-estimated/00/637409. i encountered this problem this year by marking my husband's contribution to his HSA as estimated (because he had not yet made it.) When he did make it, I unmarked the entry as estimated. But some hidden entry must have been still marked as estimated, so it became impossible to find and clear. This was super-frustrating because it prevented us from e-filing. In addition, the posted "fix" of deleting entire forms is ridiculous. FIX the software. I finished my taxes from outside of the country, and I entered all of that information before I left. Why are these problems not yet fixed when it is FOUR years later?
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Filling Tubo Tax is an excellent product. I will continue to use it each year.
Date published: 2023-04-17
Rated 5 out of 5 by from TTP and ME Having TurboTax help me with my taxes was more expense this year than I expected. It was still better than running around trying to find all the print forms and frying my brain attempting to make sense of all the tax jargon. My state refund will pay most of my TurboTax bill.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is easy Like it because it compares with your previous years tax
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1619