TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from turbo tax is awesome I have used turbo tax for a number of years. It works fast and easy and gets me all the refund I expect
Date published: 2021-02-28
Rated 5 out of 5 by from Quick and Easy I've done my taxes with TurboTax for several years. I've always received excellent service. They provide helpful info that is easily accessible every step of the way.
Date published: 2021-02-28
Rated 5 out of 5 by from turbo tax is great ! Turbo Tax is a great way to file your taxes, its easy as 123.
Date published: 2021-02-28
Rated 5 out of 5 by from Very simple and easy Using Turbo Tax is a dream. The program walks you though the whole process, it's an error free process. I love it
Date published: 2021-02-28
Rated 1 out of 5 by from Last time using Turbo Tax I have a very simple return. I started with the Free edition and it made me bump up to the Deluxe for having a FSA and student loan interest. Fees came to $120 after the new processing fee. I remember Turbo Tax being pricey last year as well.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is very user friendly I had forgotten just how much I liked using Turbo Tax. I had used it for more than 15 years and then decided with all the tax changes and my investments to use a CPA instead. I used her for the past 2 years and was pleased with her, however I did not get a refund like I had in the past with Turbo Tax. Now my CPA retired and I just happily completed Turbo Tax. It is almost fun, when I see my refund increase. When I needed more explanations I would click on the "help" and find the details I needed. Thanks Turbo Tax!
Date published: 2021-02-28
Rated 4 out of 5 by from 2021 Return I like the ease of using Turbo Tax. Used it for years, but the fees are a little higher than i's like.
Date published: 2021-02-28
Rated 3 out of 5 by from Review At times completing forms can be confusing. Live chat was delayed for over 20 minutes.Never did get response & canceled the request because the wait was too long. Also I am confused on why I had to pay $140 to file my return.
Date published: 2021-02-28
Rated 1 out of 5 by from Turbo Tax is not as useful as you think Turbo tax does not help in finding you the best refund possible. I have not had a big tax return the past two years and I blame Turbo tax for not helping with this especially after a pandemic. Also, this system does not help explain each tax entry that you file.
Date published: 2021-02-28
Rated 3 out of 5 by from Fix 1099-NEC Functionality Software does not seem to handle the new 1099-NEC form correctly. It keeps asking me to enter information that I already entered several times. Very frustrating experience this year.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1601
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo tax is awesome I have used turbo tax for a number of years. It works fast and easy and gets me all the refund I expect
Date published: 2021-02-28
Rated 5 out of 5 by from Quick and Easy I've done my taxes with TurboTax for several years. I've always received excellent service. They provide helpful info that is easily accessible every step of the way.
Date published: 2021-02-28
Rated 5 out of 5 by from turbo tax is great ! Turbo Tax is a great way to file your taxes, its easy as 123.
Date published: 2021-02-28
Rated 5 out of 5 by from Very simple and easy Using Turbo Tax is a dream. The program walks you though the whole process, it's an error free process. I love it
Date published: 2021-02-28
Rated 1 out of 5 by from Last time using Turbo Tax I have a very simple return. I started with the Free edition and it made me bump up to the Deluxe for having a FSA and student loan interest. Fees came to $120 after the new processing fee. I remember Turbo Tax being pricey last year as well.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is very user friendly I had forgotten just how much I liked using Turbo Tax. I had used it for more than 15 years and then decided with all the tax changes and my investments to use a CPA instead. I used her for the past 2 years and was pleased with her, however I did not get a refund like I had in the past with Turbo Tax. Now my CPA retired and I just happily completed Turbo Tax. It is almost fun, when I see my refund increase. When I needed more explanations I would click on the "help" and find the details I needed. Thanks Turbo Tax!
Date published: 2021-02-28
Rated 4 out of 5 by from 2021 Return I like the ease of using Turbo Tax. Used it for years, but the fees are a little higher than i's like.
Date published: 2021-02-28
Rated 3 out of 5 by from Review At times completing forms can be confusing. Live chat was delayed for over 20 minutes.Never did get response & canceled the request because the wait was too long. Also I am confused on why I had to pay $140 to file my return.
Date published: 2021-02-28
Rated 1 out of 5 by from Turbo Tax is not as useful as you think Turbo tax does not help in finding you the best refund possible. I have not had a big tax return the past two years and I blame Turbo tax for not helping with this especially after a pandemic. Also, this system does not help explain each tax entry that you file.
Date published: 2021-02-28
Rated 3 out of 5 by from Fix 1099-NEC Functionality Software does not seem to handle the new 1099-NEC form correctly. It keeps asking me to enter information that I already entered several times. Very frustrating experience this year.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1601