TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
Nannatressa from
Great help with helping me.
The experience was great. Helper was well knowledgeable
Date published: 2023-04-17
Rated 2 out of 5 by
Kari_e from
Keeps trying to upsell and charges more at the end
I hate that TurboTax keeps trying to upsell me on products while I'm trying to do my taxes, I'm already frustrated and I keep having to click no to 'upgrade' to a different product. Also, it told me the cost to file would be a certain price, then at the end charged me extra for state taxes.
Date published: 2023-04-17
Rated 5 out of 5 by
Taxes are done 123456789 from
Nice and easy
It was very easy! Over in 30 minutes but don’t like this review thing since I payed to file!
Date published: 2023-04-17
Rated 5 out of 5 by
Shammerton from
Easy
Super easy to use. Easy to understand. I will use Turbo Tax again next year.
Date published: 2023-04-17
Rated 5 out of 5 by
AhhLeh from
Process
Easy to follow and great side tips for help. Not complicated to do.
Date published: 2023-04-17
Rated 5 out of 5 by
Camp Stanhope from
It just keeps on working!!
I had a problem figuring out how to input two forms, and used the Live Assisted Deluxe way to go all the way through it and file my taxes correctly.
Date published: 2023-04-17
Rated 3 out of 5 by
Trevor w b from
TurboTax taxes done simple
TurboTax had a great format to enter my information, especially seeing how I’m using my cell phone to file my taxes. The only issue I had was at the very end I was charged the whole time I had been filing my taxes I was unaware that there was going to be a cost, so that threw me off other than that I’ll say it’s pretty easy to use
Date published: 2023-04-17
Rated 5 out of 5 by
grannymay2 from
easy to use!
it was easy and felt confident everything was covered. i also liked i could come and go, with out having to complete it all at once
Date published: 2023-04-17
Rated 5 out of 5 by
Pattiplus5 from
Thank you for having "live"!
Spoke with three different agents, all were patient and helpful!
Date published: 2023-04-17
Rated 4 out of 5 by
FrustratedNewYorker from
NY State snag
If your over-paid estimated payments are to be applied to next year's, there are two things you MUST know: 1) WHERE to specify this: "Other Forms and Voluntary Contributions - first line: Other forms. 2) If the overpayment is in excess of next year's estimate, IGNORE prompts to schedule payments. Otherwise you'll loop back and forth repeatedly. I go through this each year. IYou must IGNORE prompts to schedule next year's ES payments
All TurboTax® Offerings Reviews - Page 1596
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Nannatressa from
Great help with helping me.
The experience was great. Helper was well knowledgeable
Date published: 2023-04-17
Rated 2 out of 5 by
Kari_e from
Keeps trying to upsell and charges more at the end
I hate that TurboTax keeps trying to upsell me on products while I'm trying to do my taxes, I'm already frustrated and I keep having to click no to 'upgrade' to a different product. Also, it told me the cost to file would be a certain price, then at the end charged me extra for state taxes.
Date published: 2023-04-17
Rated 5 out of 5 by
Taxes are done 123456789 from
Nice and easy
It was very easy! Over in 30 minutes but don’t like this review thing since I payed to file!
Date published: 2023-04-17
Rated 5 out of 5 by
Shammerton from
Easy
Super easy to use. Easy to understand. I will use Turbo Tax again next year.
Date published: 2023-04-17
Rated 5 out of 5 by
AhhLeh from
Process
Easy to follow and great side tips for help. Not complicated to do.
Date published: 2023-04-17
Rated 5 out of 5 by
Camp Stanhope from
It just keeps on working!!
I had a problem figuring out how to input two forms, and used the Live Assisted Deluxe way to go all the way through it and file my taxes correctly.
Date published: 2023-04-17
Rated 3 out of 5 by
Trevor w b from
TurboTax taxes done simple
TurboTax had a great format to enter my information, especially seeing how I’m using my cell phone to file my taxes. The only issue I had was at the very end I was charged the whole time I had been filing my taxes I was unaware that there was going to be a cost, so that threw me off other than that I’ll say it’s pretty easy to use
Date published: 2023-04-17
Rated 5 out of 5 by
grannymay2 from
easy to use!
it was easy and felt confident everything was covered. i also liked i could come and go, with out having to complete it all at once
Date published: 2023-04-17
Rated 5 out of 5 by
Pattiplus5 from
Thank you for having "live"!
Spoke with three different agents, all were patient and helpful!
Date published: 2023-04-17
Rated 4 out of 5 by
FrustratedNewYorker from
NY State snag
If your over-paid estimated payments are to be applied to next year's, there are two things you MUST know: 1) WHERE to specify this: "Other Forms and Voluntary Contributions - first line: Other forms. 2) If the overpayment is in excess of next year's estimate, IGNORE prompts to schedule payments. Otherwise you'll loop back and forth repeatedly. I go through this each year. IYou must IGNORE prompts to schedule next year's ES payments
All TurboTax® Offerings Reviews - Page 1596
Date published: 2023-04-17