TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great help with helping me. The experience was great. Helper was well knowledgeable
Date published: 2023-04-17
Rated 2 out of 5 by from Keeps trying to upsell and charges more at the end I hate that TurboTax keeps trying to upsell me on products while I'm trying to do my taxes, I'm already frustrated and I keep having to click no to 'upgrade' to a different product. Also, it told me the cost to file would be a certain price, then at the end charged me extra for state taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Nice and easy It was very easy! Over in 30 minutes but don’t like this review thing since I payed to file!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Super easy to use. Easy to understand. I will use Turbo Tax again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Process Easy to follow and great side tips for help. Not complicated to do.
Date published: 2023-04-17
Rated 5 out of 5 by from It just keeps on working!! I had a problem figuring out how to input two forms, and used the Live Assisted Deluxe way to go all the way through it and file my taxes correctly.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax taxes done simple TurboTax had a great format to enter my information, especially seeing how I’m using my cell phone to file my taxes. The only issue I had was at the very end I was charged the whole time I had been filing my taxes I was unaware that there was going to be a cost, so that threw me off other than that I’ll say it’s pretty easy to use
Date published: 2023-04-17
Rated 5 out of 5 by from easy to use! it was easy and felt confident everything was covered. i also liked i could come and go, with out having to complete it all at once
Date published: 2023-04-17
Rated 5 out of 5 by from Thank you for having "live"! Spoke with three different agents, all were patient and helpful!
Date published: 2023-04-17
Rated 4 out of 5 by from NY State snag If your over-paid estimated payments are to be applied to next year's, there are two things you MUST know: 1) WHERE to specify this: "Other Forms and Voluntary Contributions - first line: Other forms. 2) If the overpayment is in excess of next year's estimate, IGNORE prompts to schedule payments. Otherwise you'll loop back and forth repeatedly. I go through this each year. IYou must IGNORE prompts to schedule next year's ES payments
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1596
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great help with helping me. The experience was great. Helper was well knowledgeable
Date published: 2023-04-17
Rated 2 out of 5 by from Keeps trying to upsell and charges more at the end I hate that TurboTax keeps trying to upsell me on products while I'm trying to do my taxes, I'm already frustrated and I keep having to click no to 'upgrade' to a different product. Also, it told me the cost to file would be a certain price, then at the end charged me extra for state taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Nice and easy It was very easy! Over in 30 minutes but don’t like this review thing since I payed to file!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Super easy to use. Easy to understand. I will use Turbo Tax again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Process Easy to follow and great side tips for help. Not complicated to do.
Date published: 2023-04-17
Rated 5 out of 5 by from It just keeps on working!! I had a problem figuring out how to input two forms, and used the Live Assisted Deluxe way to go all the way through it and file my taxes correctly.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax taxes done simple TurboTax had a great format to enter my information, especially seeing how I’m using my cell phone to file my taxes. The only issue I had was at the very end I was charged the whole time I had been filing my taxes I was unaware that there was going to be a cost, so that threw me off other than that I’ll say it’s pretty easy to use
Date published: 2023-04-17
Rated 5 out of 5 by from easy to use! it was easy and felt confident everything was covered. i also liked i could come and go, with out having to complete it all at once
Date published: 2023-04-17
Rated 5 out of 5 by from Thank you for having "live"! Spoke with three different agents, all were patient and helpful!
Date published: 2023-04-17
Rated 4 out of 5 by from NY State snag If your over-paid estimated payments are to be applied to next year's, there are two things you MUST know: 1) WHERE to specify this: "Other Forms and Voluntary Contributions - first line: Other forms. 2) If the overpayment is in excess of next year's estimate, IGNORE prompts to schedule payments. Otherwise you'll loop back and forth repeatedly. I go through this each year. IYou must IGNORE prompts to schedule next year's ES payments
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1596