TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Taxx is user friendly. I have I have used Turbo Tax for several years and we have become friendly with each other.
Date published: 2023-08-30
Rated 5 out of 5 by from Turbo tax is awesome It was very easy and self explanatory..I loved the way I got walked through
Date published: 2023-08-30
Rated 5 out of 5 by from TurboTax Never disappoints! Lorena was an absolute joy to work with and I’m looking forward to working with her every year!
Date published: 2023-08-30
Rated 5 out of 5 by from Turbo Tax Works For Me! I've used Turbo Tax for many years and have felt confident 95%, not bad for someone who is really not a numbers person. The explanations for entries has improved a lot and that really helps!
Date published: 2023-08-30
Rated 3 out of 5 by from A couple of annoying things I don't like when I am working on my return and I am asked questions about prior tax returns such as do I have prior year carry overs, did I pay the AMT, etc. Turbo Tax has all of my returns and should know this information automatically and tell me instead of asking me. I couldn't get my Massachusetts refund via direct deposit because it said the routing number was invalid. It was the same routing number I entered for the direct debit to pay the federal return. Now I have to wait for a hard check. I don't like how I always have to look hard for my prior year return documents. It's like the website hides them and keeps steering me to start a new return. The K-1 entry process is a pain every year. I never know if I am doing it correctly.
Date published: 2023-08-30
Rated 4 out of 5 by from turbo extremely helpful turbotax made it possible for me to get it done with the step by step walk through thanks turbotax
Date published: 2023-08-30
Rated 5 out of 5 by from Best way to file taes Kimberly was awesome. Always the way to go for me.
Date published: 2023-08-30
Rated 4 out of 5 by from Love & Hate TurboTax The online help at TurboTax is INCREDIBLE - highly responsive & knowledgeable. Really appreciated that. However, the tool itself is difficult to use at times - hard to find where to enter certain details such as 529 withdrawals & 1099-Q educational cost details. Also - alot of confirmation screens at end. Overall, really satisfied
Date published: 2023-08-30
Rated 5 out of 5 by from Awesome service she was amazing soo loved here she helped and understood everything that i asked
Date published: 2023-08-30
Rated 1 out of 5 by from Very rude tax experts and CPA’s very rude I’ve been dealing with a mess from my employer and now since have been wrongfully terminated from the company of 6+ years. Each call to a tax expert via turbo tax has never been a good or pleasant experience.
Date published: 2023-08-30
All TurboTax® Offerings Reviews - Page 160
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Taxx is user friendly. I have I have used Turbo Tax for several years and we have become friendly with each other.
Date published: 2023-08-30
Rated 5 out of 5 by from Turbo tax is awesome It was very easy and self explanatory..I loved the way I got walked through
Date published: 2023-08-30
Rated 5 out of 5 by from TurboTax Never disappoints! Lorena was an absolute joy to work with and I’m looking forward to working with her every year!
Date published: 2023-08-30
Rated 5 out of 5 by from Turbo Tax Works For Me! I've used Turbo Tax for many years and have felt confident 95%, not bad for someone who is really not a numbers person. The explanations for entries has improved a lot and that really helps!
Date published: 2023-08-30
Rated 3 out of 5 by from A couple of annoying things I don't like when I am working on my return and I am asked questions about prior tax returns such as do I have prior year carry overs, did I pay the AMT, etc. Turbo Tax has all of my returns and should know this information automatically and tell me instead of asking me. I couldn't get my Massachusetts refund via direct deposit because it said the routing number was invalid. It was the same routing number I entered for the direct debit to pay the federal return. Now I have to wait for a hard check. I don't like how I always have to look hard for my prior year return documents. It's like the website hides them and keeps steering me to start a new return. The K-1 entry process is a pain every year. I never know if I am doing it correctly.
Date published: 2023-08-30
Rated 4 out of 5 by from turbo extremely helpful turbotax made it possible for me to get it done with the step by step walk through thanks turbotax
Date published: 2023-08-30
Rated 5 out of 5 by from Best way to file taes Kimberly was awesome. Always the way to go for me.
Date published: 2023-08-30
Rated 4 out of 5 by from Love & Hate TurboTax The online help at TurboTax is INCREDIBLE - highly responsive & knowledgeable. Really appreciated that. However, the tool itself is difficult to use at times - hard to find where to enter certain details such as 529 withdrawals & 1099-Q educational cost details. Also - alot of confirmation screens at end. Overall, really satisfied
Date published: 2023-08-30
Rated 5 out of 5 by from Awesome service she was amazing soo loved here she helped and understood everything that i asked
Date published: 2023-08-30
Rated 1 out of 5 by from Very rude tax experts and CPA’s very rude I’ve been dealing with a mess from my employer and now since have been wrongfully terminated from the company of 6+ years. Each call to a tax expert via turbo tax has never been a good or pleasant experience.
Date published: 2023-08-30
All TurboTax® Offerings Reviews - Page 160