TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 3 out of 5 by from Not Sure If I Will Return to Turbo Tax If I hadn't been using Turbo Tax for the last 8 years, I might have shopped around for another service. My input was accurate; I checked, but Turbo Tax automatically doubled my state refund from last year. I received messages that did not apply to me. One example is when I was told that my mortgage interest could not be processed and I was given a code which was for businesses. When I checked my input, and 1098 they matched. Still I had to delete the original input and start over.There were several instances when I was told to revisit something and found the input to be accurate. Finally, when I started my taxes I noted that the cost for filing was $40, but when I finished 3 days later the cost had gone up to $60.Had I realized this would happen I would have filed through USAA where the cost is $40, but the format of the program seems to be different.
Date published: 2021-03-01
Rated 4 out of 5 by from Simple and easy Able to getting rid of the stress of doing taxes and leave your mind at ease
Date published: 2021-03-01
Rated 4 out of 5 by from Great Been using Turbo Tax now for 8 years. No complaints
Date published: 2021-03-01
Rated 5 out of 5 by from Wonderful and easy experience Everything was simply organized and easy and every option was reviewed so we got the best possible return! Very pleased
Date published: 2021-03-01
Rated 3 out of 5 by from yep! taxes eh.uh. well it's a tax program. its nothing special.uck
Date published: 2021-03-01
Rated 4 out of 5 by from Decent product Easy to use and very helpful. Would recommend to others
Date published: 2021-03-01
Rated 5 out of 5 by from Easy to use and thorough TurboTax was very easy to use, user friendly, helpful and thorough. I felt it was a very fair price and I will continue to use as well as recommend to friends and family. Makes a complicated process pretty simple and you can always upgrade services if you need more help. It's also nice that they are not constantly pushing you to upgrade your service if you don't need it which makes me feel respected as a customer.
Date published: 2021-03-01
Rated 5 out of 5 by from Efficient and Professional Online program is easy to use. Live advice from live tax experts is invaluable.
Date published: 2021-03-01
Rated 3 out of 5 by from TURBO TAX BUSINESS & STATE THIS CD NEEDS TO BE COMBATIBLE WITH THE MAC PC LKE.ALL OF YOUR OTHER SOFTWARE. THE FEDERAL WAS FINE BUT STATE REVIEW NEEDS MORE INTERGRATION
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax time and money saver Very easy to use and always experts willing to help if you need help
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1587
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Not Sure If I Will Return to Turbo Tax If I hadn't been using Turbo Tax for the last 8 years, I might have shopped around for another service. My input was accurate; I checked, but Turbo Tax automatically doubled my state refund from last year. I received messages that did not apply to me. One example is when I was told that my mortgage interest could not be processed and I was given a code which was for businesses. When I checked my input, and 1098 they matched. Still I had to delete the original input and start over.There were several instances when I was told to revisit something and found the input to be accurate. Finally, when I started my taxes I noted that the cost for filing was $40, but when I finished 3 days later the cost had gone up to $60.Had I realized this would happen I would have filed through USAA where the cost is $40, but the format of the program seems to be different.
Date published: 2021-03-01
Rated 4 out of 5 by from Simple and easy Able to getting rid of the stress of doing taxes and leave your mind at ease
Date published: 2021-03-01
Rated 4 out of 5 by from Great Been using Turbo Tax now for 8 years. No complaints
Date published: 2021-03-01
Rated 5 out of 5 by from Wonderful and easy experience Everything was simply organized and easy and every option was reviewed so we got the best possible return! Very pleased
Date published: 2021-03-01
Rated 3 out of 5 by from yep! taxes eh.uh. well it's a tax program. its nothing special.uck
Date published: 2021-03-01
Rated 4 out of 5 by from Decent product Easy to use and very helpful. Would recommend to others
Date published: 2021-03-01
Rated 5 out of 5 by from Easy to use and thorough TurboTax was very easy to use, user friendly, helpful and thorough. I felt it was a very fair price and I will continue to use as well as recommend to friends and family. Makes a complicated process pretty simple and you can always upgrade services if you need more help. It's also nice that they are not constantly pushing you to upgrade your service if you don't need it which makes me feel respected as a customer.
Date published: 2021-03-01
Rated 5 out of 5 by from Efficient and Professional Online program is easy to use. Live advice from live tax experts is invaluable.
Date published: 2021-03-01
Rated 3 out of 5 by from TURBO TAX BUSINESS & STATE THIS CD NEEDS TO BE COMBATIBLE WITH THE MAC PC LKE.ALL OF YOUR OTHER SOFTWARE. THE FEDERAL WAS FINE BUT STATE REVIEW NEEDS MORE INTERGRATION
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax time and money saver Very easy to use and always experts willing to help if you need help
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1587