TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from TurboTax is okay My experience was good. TurboTax expert was very helpful.
Date published: 2023-04-17
Rated 5 out of 5 by from WAS'NT TO BAD TOOK ME A WHILE BUT I GOT IT, THANK YOU FOR YOUR HELP TURBO TAX
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax for the WIN!!!! Super easy to use and very fast. Thank you Intuit!!!
Date published: 2023-04-17
Rated 5 out of 5 by from I actually like filing taxes super easy and fast. Turbo tax made it enjoyable. I would use it again
Date published: 2023-04-17
Rated 1 out of 5 by from I regret this greatly. I didn't want to use deluxe. I deselected every option that it would allow me to, and did not use any special experts to review. Despite my best efforts, TurboTax decided that I had used deluxe and charged me almost $150.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Help! What can I say I got through it with some good help tax preparers.
Date published: 2023-04-17
Rated 4 out of 5 by from Extremely User Friendly I've used TurboTax for years. It's fairly simple and takes you through all the steps very easily. However, there are certain items I have to "Google" during the process, and I wish some of the IRS forms were explained directly on the TurboTax website.
Date published: 2023-04-17
Rated 5 out of 5 by from Love it No pressure no problems. Will Recommend to Family and Friends
Date published: 2023-04-17
Rated 1 out of 5 by from No Call Back My efile returnes were rejected. I tried multiple times to discuss with Turbo Tax reps. First one said she had to get someone else and would call back in a few minutes. Hours later I called again, started working with a rep who said she had audio problems, was going to calll me right back. No call back received. Finally, there was no option to even talk to a rep. This is because of an ip pid spouse problem
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Fast and easy. Didn’t take too long. I’m Very happy.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1583
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is okay My experience was good. TurboTax expert was very helpful.
Date published: 2023-04-17
Rated 5 out of 5 by from WAS'NT TO BAD TOOK ME A WHILE BUT I GOT IT, THANK YOU FOR YOUR HELP TURBO TAX
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax for the WIN!!!! Super easy to use and very fast. Thank you Intuit!!!
Date published: 2023-04-17
Rated 5 out of 5 by from I actually like filing taxes super easy and fast. Turbo tax made it enjoyable. I would use it again
Date published: 2023-04-17
Rated 1 out of 5 by from I regret this greatly. I didn't want to use deluxe. I deselected every option that it would allow me to, and did not use any special experts to review. Despite my best efforts, TurboTax decided that I had used deluxe and charged me almost $150.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Help! What can I say I got through it with some good help tax preparers.
Date published: 2023-04-17
Rated 4 out of 5 by from Extremely User Friendly I've used TurboTax for years. It's fairly simple and takes you through all the steps very easily. However, there are certain items I have to "Google" during the process, and I wish some of the IRS forms were explained directly on the TurboTax website.
Date published: 2023-04-17
Rated 5 out of 5 by from Love it No pressure no problems. Will Recommend to Family and Friends
Date published: 2023-04-17
Rated 1 out of 5 by from No Call Back My efile returnes were rejected. I tried multiple times to discuss with Turbo Tax reps. First one said she had to get someone else and would call back in a few minutes. Hours later I called again, started working with a rep who said she had audio problems, was going to calll me right back. No call back received. Finally, there was no option to even talk to a rep. This is because of an ip pid spouse problem
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Fast and easy. Didn’t take too long. I’m Very happy.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1583