TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Convenient but prices are increasing. I have used turbo tax for over 5 years now. It's pretty easy and convenient. It used to be free no strings attached. There was 1 year they said based on my return they would have to charge me or I could use the IRS website to file (I did). This year I feel like I'm being charged for everything. I had to file a 2nd state tax return even though I didn't owe that state anything and they didn't owe me anything. Turbo tax is charging for both state returns and forcing me to upgrade to their premium service because I need to file in a 2nd state. Now I'm also being charged to pay Turbo Tax from my tax refund and to pay electronically what I owe in state taxes. My refund went from $400+ to about $120. Don't mind paying to have taxes done but this is with no actual assistance from a preparer as that would have been more.
Date published: 2023-04-17
Rated 5 out of 5 by from True professional help Tax time has always been stressful for me, even though I only file "simple" taxes. Filing my taxes was much easier and stress-free with the help of the TurboTax professional that filed my taxes for me
Date published: 2023-04-17
Rated 5 out of 5 by from Been using Turbo Tax for 20+ years I like Turbo Tax because it helps to make a very painful experience somewhat easy.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is easy and a great resource. We have been using Turbo Tax for the past 8 plus years and we find that it is pretty good overall.
Date published: 2023-04-17
Rated 5 out of 5 by from Quick and easy This process was super simple from the comfort of your home
Date published: 2023-04-17
Rated 5 out of 5 by from taxes suck! Turbo Tax is the only way that I don't have to hire a professional tax preparer to file. It shouldn't be this hard to pay taxes. Thank You,Turbo Tax, for making it bearable.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and Awsome It was super easy to navigate through the forms of the FITR
Date published: 2023-04-17
Rated 4 out of 5 by from Done well so far . So far so good. I think everything is going well..
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax takes the pain out of filing! This is a multiple year use for us - it is easy, convenient, and I trust the information I receive. I will continue using it for the foreseeable future.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax saved me money! Doing my taxes showed me owing over $1300. But TurboTax let me go through my bank statements to select my business expenses, and catagorize them for deductions. Brought my tax bill down to just over $100.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1571
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Convenient but prices are increasing. I have used turbo tax for over 5 years now. It's pretty easy and convenient. It used to be free no strings attached. There was 1 year they said based on my return they would have to charge me or I could use the IRS website to file (I did). This year I feel like I'm being charged for everything. I had to file a 2nd state tax return even though I didn't owe that state anything and they didn't owe me anything. Turbo tax is charging for both state returns and forcing me to upgrade to their premium service because I need to file in a 2nd state. Now I'm also being charged to pay Turbo Tax from my tax refund and to pay electronically what I owe in state taxes. My refund went from $400+ to about $120. Don't mind paying to have taxes done but this is with no actual assistance from a preparer as that would have been more.
Date published: 2023-04-17
Rated 5 out of 5 by from True professional help Tax time has always been stressful for me, even though I only file "simple" taxes. Filing my taxes was much easier and stress-free with the help of the TurboTax professional that filed my taxes for me
Date published: 2023-04-17
Rated 5 out of 5 by from Been using Turbo Tax for 20+ years I like Turbo Tax because it helps to make a very painful experience somewhat easy.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is easy and a great resource. We have been using Turbo Tax for the past 8 plus years and we find that it is pretty good overall.
Date published: 2023-04-17
Rated 5 out of 5 by from Quick and easy This process was super simple from the comfort of your home
Date published: 2023-04-17
Rated 5 out of 5 by from taxes suck! Turbo Tax is the only way that I don't have to hire a professional tax preparer to file. It shouldn't be this hard to pay taxes. Thank You,Turbo Tax, for making it bearable.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and Awsome It was super easy to navigate through the forms of the FITR
Date published: 2023-04-17
Rated 4 out of 5 by from Done well so far . So far so good. I think everything is going well..
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax takes the pain out of filing! This is a multiple year use for us - it is easy, convenient, and I trust the information I receive. I will continue using it for the foreseeable future.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax saved me money! Doing my taxes showed me owing over $1300. But TurboTax let me go through my bank statements to select my business expenses, and catagorize them for deductions. Brought my tax bill down to just over $100.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1571