TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo Tax Easy to use online version but less expensive to purchase in a store.
Date published: 2023-09-06
Rated 5 out of 5 by from Late sumittal too The program was easy to follow and the available assistance addressed issues I did not know I needed. Fantastic.
Date published: 2023-09-06
Rated 5 out of 5 by from Once again TurboTax has been great Top notch support help from your team, both a tech and a tax expert.
Date published: 2023-09-06
Rated 5 out of 5 by from Very easy and life support was very nice! Mrs Kitty really was a pleasure to work with. Very easy to use!
Date published: 2023-09-06
Rated 5 out of 5 by from We trust Turbo Tax every year We have gone all the routes with filing our taxes over the years, and Turbo Tax software - along with their reps and professionals, have been our absolute favorite.
Date published: 2023-09-06
Rated 5 out of 5 by from good good service, user friendly, customer service is good
Date published: 2023-09-06
Rated 1 out of 5 by from Software does not meet technical requirements I test software for a living so I know software standards. My daughter filed her own return this year as she is now out of college. I provided more than 50% support so I inadvertently had her as a dependent. When the IRS rejected my return I deleted her as a dependent, however Turbo tax left residuals someone in the return and I still was not able to file electronically. In addition, when I filled out my 1065 I first filled it our using section 1099 inputs from K-1 and got a about a $9000 refund when I went back and entered all of the same information from K-1 blocks I got about $6000 refund. The exact same inputs should have produced the same refund, however they did not. You have technical problems with your software. Also, from a user interface point of view, Intuit took out the go to forms feature a few years ago which makes it very very difficult to fix problems. Your software no longer meets user expectations.
Date published: 2023-09-06
Rated 5 out of 5 by from Excellent Program and easy to use. This program was very easy to use and very helpful with every step.
Date published: 2023-09-06
Rated 5 out of 5 by from The customer service representative was amazing The customer service representative I had was amazing, we was very helpful with my taxes and helping figure out the thing that needed to be done. If I ever had trouble again she would be the person I would want to talk to.
Date published: 2023-09-06
Rated 5 out of 5 by from 2022 The experience was great. Turbo Tax is very practical and amiable Thank you
Date published: 2023-09-06
All TurboTax® Offerings Reviews - Page 157
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Easy to use online version but less expensive to purchase in a store.
Date published: 2023-09-06
Rated 5 out of 5 by from Late sumittal too The program was easy to follow and the available assistance addressed issues I did not know I needed. Fantastic.
Date published: 2023-09-06
Rated 5 out of 5 by from Once again TurboTax has been great Top notch support help from your team, both a tech and a tax expert.
Date published: 2023-09-06
Rated 5 out of 5 by from Very easy and life support was very nice! Mrs Kitty really was a pleasure to work with. Very easy to use!
Date published: 2023-09-06
Rated 5 out of 5 by from We trust Turbo Tax every year We have gone all the routes with filing our taxes over the years, and Turbo Tax software - along with their reps and professionals, have been our absolute favorite.
Date published: 2023-09-06
Rated 5 out of 5 by from good good service, user friendly, customer service is good
Date published: 2023-09-06
Rated 1 out of 5 by from Software does not meet technical requirements I test software for a living so I know software standards. My daughter filed her own return this year as she is now out of college. I provided more than 50% support so I inadvertently had her as a dependent. When the IRS rejected my return I deleted her as a dependent, however Turbo tax left residuals someone in the return and I still was not able to file electronically. In addition, when I filled out my 1065 I first filled it our using section 1099 inputs from K-1 and got a about a $9000 refund when I went back and entered all of the same information from K-1 blocks I got about $6000 refund. The exact same inputs should have produced the same refund, however they did not. You have technical problems with your software. Also, from a user interface point of view, Intuit took out the go to forms feature a few years ago which makes it very very difficult to fix problems. Your software no longer meets user expectations.
Date published: 2023-09-06
Rated 5 out of 5 by from Excellent Program and easy to use. This program was very easy to use and very helpful with every step.
Date published: 2023-09-06
Rated 5 out of 5 by from The customer service representative was amazing The customer service representative I had was amazing, we was very helpful with my taxes and helping figure out the thing that needed to be done. If I ever had trouble again she would be the person I would want to talk to.
Date published: 2023-09-06
Rated 5 out of 5 by from 2022 The experience was great. Turbo Tax is very practical and amiable Thank you
Date published: 2023-09-06
All TurboTax® Offerings Reviews - Page 157