TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Bam! Very user friendly. Turbo Tax is making it easier to upload your cryptocurrency transactions. It is time for you to buy some.
Date published: 2023-05-01
Rated 2 out of 5 by from Turbotax sucks! So many issues Incorrectly inputs information causing issues with irs. Unknowingly to users retains information entered on forms you can not manually edit in canceled returns and amendments. Tries to force users to upgrade services and will not let you downgrade. No technical support. tried to make me pay for tax preparation help when needed tech support. Spent weeks trying to resolve issues with 2020 and 2021 returns. Screenshared and showed turbotax employee incorrect information who also had no way to correct. If you enter information it saves it. If you delete a return the information does not delete causing errors in data on forms going to irs
Date published: 2023-05-01
Rated 5 out of 5 by from The greatness of Turbo Tax Turbo Tax kept me on point and lead me through each line on my tax, help me with anything that I didn't understand, and kept it simply.
Date published: 2023-05-01
Rated 1 out of 5 by from Missing key navigation I needed to edit how much I paid with my extension but never found it because apparently it was a one-shot deal. I fat fingered it and click next and didn't realize it until a few screens later and was never able to find it again. As a result, your software cost me about $200 in extra payment to the government, in addition to the $227 you charged me. Your navigation through tax returns is terrible. Whoever designed the left-nav is bad at their job and you should fire them.
Date published: 2023-05-01
Rated 5 out of 5 by from Turbo Tax is awesome! It is very quick and easy to file. Have used them for last 7 years.
Date published: 2023-05-01
Rated 5 out of 5 by from Easy to use Fast & easy didn’t take no time at all and didn’t need help at all
Date published: 2023-05-01
Rated 5 out of 5 by from Turbo Tax Software makes filing a breeze I was 3 years behind on filing taxes and used Turbo Tax Business software to complete my business taxes. The overall experience was easy and the software guided me through some of those more difficult tax situations that came up. I am a huge fan of Turbo Tax and will be using going forward.
Date published: 2023-05-01
Rated 5 out of 5 by from Turbo Tax and Support a Plus This is my 5th consecutive year and no issues with nothing challenged.
Date published: 2023-04-30
Rated 5 out of 5 by from great great experience!!! my first time! everybody should try it!
Date published: 2023-04-30
Rated 5 out of 5 by from Turbo tax is the best Ty You all were very helpful and also very patient friendly.
Date published: 2023-04-30
All TurboTax® Offerings Reviews - Page 157
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Bam! Very user friendly. Turbo Tax is making it easier to upload your cryptocurrency transactions. It is time for you to buy some.
Date published: 2023-05-01
Rated 2 out of 5 by from Turbotax sucks! So many issues Incorrectly inputs information causing issues with irs. Unknowingly to users retains information entered on forms you can not manually edit in canceled returns and amendments. Tries to force users to upgrade services and will not let you downgrade. No technical support. tried to make me pay for tax preparation help when needed tech support. Spent weeks trying to resolve issues with 2020 and 2021 returns. Screenshared and showed turbotax employee incorrect information who also had no way to correct. If you enter information it saves it. If you delete a return the information does not delete causing errors in data on forms going to irs
Date published: 2023-05-01
Rated 5 out of 5 by from The greatness of Turbo Tax Turbo Tax kept me on point and lead me through each line on my tax, help me with anything that I didn't understand, and kept it simply.
Date published: 2023-05-01
Rated 1 out of 5 by from Missing key navigation I needed to edit how much I paid with my extension but never found it because apparently it was a one-shot deal. I fat fingered it and click next and didn't realize it until a few screens later and was never able to find it again. As a result, your software cost me about $200 in extra payment to the government, in addition to the $227 you charged me. Your navigation through tax returns is terrible. Whoever designed the left-nav is bad at their job and you should fire them.
Date published: 2023-05-01
Rated 5 out of 5 by from Turbo Tax is awesome! It is very quick and easy to file. Have used them for last 7 years.
Date published: 2023-05-01
Rated 5 out of 5 by from Easy to use Fast & easy didn’t take no time at all and didn’t need help at all
Date published: 2023-05-01
Rated 5 out of 5 by from Turbo Tax Software makes filing a breeze I was 3 years behind on filing taxes and used Turbo Tax Business software to complete my business taxes. The overall experience was easy and the software guided me through some of those more difficult tax situations that came up. I am a huge fan of Turbo Tax and will be using going forward.
Date published: 2023-05-01
Rated 5 out of 5 by from Turbo Tax and Support a Plus This is my 5th consecutive year and no issues with nothing challenged.
Date published: 2023-04-30
Rated 5 out of 5 by from great great experience!!! my first time! everybody should try it!
Date published: 2023-04-30
Rated 5 out of 5 by from Turbo tax is the best Ty You all were very helpful and also very patient friendly.
Date published: 2023-04-30
All TurboTax® Offerings Reviews - Page 157