TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from I have been using Turbo Tax for years. This the worst Turbo Tax I have ever used. It is not easy to navigate and it shuts pages so I have to put data in multiple times before it would retain the information. I wait every year to file so all the bugs are worked out of the system. No luck this year
Date published: 2023-04-17
Rated 5 out of 5 by from Educational as Well as Practical I rely on doing taxes with TurboTax as a means to learn terms, rules, changes, etc that allow my to make decisions for the next year. Its very importatn to see the deductions and results of answers given to tax questions as they change the refund- the bottom line
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax just works. It did for me and can for U! Was great. A lil daunting doing this yourself but this really did make it much less intimidating. I had balked at the cost of my Tax Pro in brick and mortor after they said to split my refund would require I pay up front and the fee would still remain the incredibly higher amount than what I paid here. Not to mention they were getting me back less than TurboTax found for me.
Date published: 2023-04-17
Rated 5 out of 5 by from Best Tax Service Ever! What a great way to do taxes. We loved the animation and the easy to use format. Went faster than we expected.
Date published: 2023-04-17
Rated 5 out of 5 by from Finished my taxes fast I was able to finish my taxes fast and normally it would take me a few days to do it by hand.
Date published: 2023-04-17
Rated 3 out of 5 by from Needs more assistance with the Schedule C I've been using TT for years. I still struggle with the Schedule C - I have only 1 small royalty payment from a lab manual I wrote, and that's it - no business, nothing, but I am still required to call it a "business" and go through the Schedule C rigamarole. And TT is not good about helping with that, the search function on answering questions is too broad and not helpful, either. Really wish TT would improved the walk-through of the Schedule C form.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome TurboTax - Makes Life Easy Makes it so easy ! This walks you thru the whole thing step by step. Wonderful
Date published: 2023-04-17
Rated 5 out of 5 by from EXCELLENT first time user, little pricey., but I like it will do next years
Date published: 2023-04-17
Rated 5 out of 5 by from very easy to use 4th year in a row doing my taxes with TurboTax. They make it very easy and straight forward.
Date published: 2023-04-17
Rated 4 out of 5 by from pretty easy for a dumb bunny like me :) worth the $$ to do it yourself. ...............................
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1558
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from I have been using Turbo Tax for years. This the worst Turbo Tax I have ever used. It is not easy to navigate and it shuts pages so I have to put data in multiple times before it would retain the information. I wait every year to file so all the bugs are worked out of the system. No luck this year
Date published: 2023-04-17
Rated 5 out of 5 by from Educational as Well as Practical I rely on doing taxes with TurboTax as a means to learn terms, rules, changes, etc that allow my to make decisions for the next year. Its very importatn to see the deductions and results of answers given to tax questions as they change the refund- the bottom line
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax just works. It did for me and can for U! Was great. A lil daunting doing this yourself but this really did make it much less intimidating. I had balked at the cost of my Tax Pro in brick and mortor after they said to split my refund would require I pay up front and the fee would still remain the incredibly higher amount than what I paid here. Not to mention they were getting me back less than TurboTax found for me.
Date published: 2023-04-17
Rated 5 out of 5 by from Best Tax Service Ever! What a great way to do taxes. We loved the animation and the easy to use format. Went faster than we expected.
Date published: 2023-04-17
Rated 5 out of 5 by from Finished my taxes fast I was able to finish my taxes fast and normally it would take me a few days to do it by hand.
Date published: 2023-04-17
Rated 3 out of 5 by from Needs more assistance with the Schedule C I've been using TT for years. I still struggle with the Schedule C - I have only 1 small royalty payment from a lab manual I wrote, and that's it - no business, nothing, but I am still required to call it a "business" and go through the Schedule C rigamarole. And TT is not good about helping with that, the search function on answering questions is too broad and not helpful, either. Really wish TT would improved the walk-through of the Schedule C form.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome TurboTax - Makes Life Easy Makes it so easy ! This walks you thru the whole thing step by step. Wonderful
Date published: 2023-04-17
Rated 5 out of 5 by from EXCELLENT first time user, little pricey., but I like it will do next years
Date published: 2023-04-17
Rated 5 out of 5 by from very easy to use 4th year in a row doing my taxes with TurboTax. They make it very easy and straight forward.
Date published: 2023-04-17
Rated 4 out of 5 by from pretty easy for a dumb bunny like me :) worth the $$ to do it yourself. ...............................
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1558