TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not what it once was TurboTax has steadily gone up in price, and down in reliability. It is still very helpful for filling in the forms in the right places, and finding deductions. However, this year I encountered at least two bugs: Infini-loading until resetting cache / cookies after importing a crypto CSV file, and failure to print local tax forms for mailing at the end of the process. Next year I think I will look elsewhere for taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax was so easy to do! first time using Turbotax and it was so easy to follow!
Date published: 2023-04-17
Rated 5 out of 5 by from Just do it Sooo easy and awesome! I went to a CPA and they didn’t find me nearly as many deductions and were going to charge me twice as much.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Will purchase again. Made filing taxes easy and took about 30 minutes total.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax makes it so easy and convenient to file this year. Everything was already prepped I didn’t have to worry, made filing such a breeze. I got to file my taxes a day before the deadline with confidence and stress free. I also know that my paperwork will be kept safe and secured with the Turbo Tax Max.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome Best tax preparation program hands down. Made it very easy to file after buying/selling home.
Date published: 2023-04-17
Rated 5 out of 5 by from No problems. Highly recommended. Very fast and easy to use. Couldn't ask for anything more in a tax-return service.
Date published: 2023-04-17
Rated 2 out of 5 by from Seriously frustrating to correct errors Why is it that you are not able to condense products and services, then pay your taxes at the end, rather than ad hoc? I accidentally clicked the premium services, thought that I was paying my taxes due and then discovered it was for the premium service. Then spent 4+ hours trying to fix the mistake and multiple agents "just reach out to your bank to have it corrected does not suffice."
Date published: 2023-04-17
Rated 1 out of 5 by from impossible to make payment It would not accept legitimate payment from either my credit card or pay pal. Had to call customer service, spent it least an extra 2 hours frustrated with this problem I would like a refund of the amount for Turbo Tax, to rectify this situation, as I spent valuable time to figure this out, which ended up to be a Turbo Tax tech issue. thank you very much.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is the best self guided tax software Turbo Tax always make my tax filing simple. I will use Turbo Tax to file taxes Next Year!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1547
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not what it once was TurboTax has steadily gone up in price, and down in reliability. It is still very helpful for filling in the forms in the right places, and finding deductions. However, this year I encountered at least two bugs: Infini-loading until resetting cache / cookies after importing a crypto CSV file, and failure to print local tax forms for mailing at the end of the process. Next year I think I will look elsewhere for taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax was so easy to do! first time using Turbotax and it was so easy to follow!
Date published: 2023-04-17
Rated 5 out of 5 by from Just do it Sooo easy and awesome! I went to a CPA and they didn’t find me nearly as many deductions and were going to charge me twice as much.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Will purchase again. Made filing taxes easy and took about 30 minutes total.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax makes it so easy and convenient to file this year. Everything was already prepped I didn’t have to worry, made filing such a breeze. I got to file my taxes a day before the deadline with confidence and stress free. I also know that my paperwork will be kept safe and secured with the Turbo Tax Max.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome Best tax preparation program hands down. Made it very easy to file after buying/selling home.
Date published: 2023-04-17
Rated 5 out of 5 by from No problems. Highly recommended. Very fast and easy to use. Couldn't ask for anything more in a tax-return service.
Date published: 2023-04-17
Rated 2 out of 5 by from Seriously frustrating to correct errors Why is it that you are not able to condense products and services, then pay your taxes at the end, rather than ad hoc? I accidentally clicked the premium services, thought that I was paying my taxes due and then discovered it was for the premium service. Then spent 4+ hours trying to fix the mistake and multiple agents "just reach out to your bank to have it corrected does not suffice."
Date published: 2023-04-17
Rated 1 out of 5 by from impossible to make payment It would not accept legitimate payment from either my credit card or pay pal. Had to call customer service, spent it least an extra 2 hours frustrated with this problem I would like a refund of the amount for Turbo Tax, to rectify this situation, as I spent valuable time to figure this out, which ended up to be a Turbo Tax tech issue. thank you very much.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is the best self guided tax software Turbo Tax always make my tax filing simple. I will use Turbo Tax to file taxes Next Year!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1547