TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Great tool for preparing taxes Thanks TurboTax! Your app is user friendly and simple to use.
Date published: 2023-04-18
Rated 2 out of 5 by from 28 minutes?? Jesus christ it took over 3 hours Who the hech finishes in 28 minutes that's absurd I started this process at like 10pm. It's 1:30 now.
Date published: 2023-04-18
Rated 1 out of 5 by from Almost usless this year. Using the step by step instructions, the program repeatedly went to a blank screen when I needed to input data; eg. ssa-1099. If I hadn't been using turbotax for 20 years,I wouldn't have known how to work around the errors by going into the forms section for direct input.
Date published: 2023-04-18
Rated 5 out of 5 by from Loved it Appreciate being able to efile also the direct deposit conveience
Date published: 2023-04-18
Rated 2 out of 5 by from Fees Overall cost wasn't made to be clear until the very end. Not something I thought was right or even ok. The fees should be shown at the very beginning, as I could have gone to my normal tax preparer and paid less.
Date published: 2023-04-18
Rated 5 out of 5 by from Best Tax Service Provider EVER!!! This website is always fresh - current information and always innovating to make it the most user friendly app I've ever used.
Date published: 2023-04-18
Rated 5 out of 5 by from First time user, now forever user! I have never filed my taxes before on my own. My normal tax guy wasn't returning my calls and a family member recommended Turbo Tax. I love how it had easy to follow questions that allowed you to click on them for more information about the question. This was very helpful and made it easy to use!
Date published: 2023-04-18
Rated 5 out of 5 by from Great easy service Easy fast service, the website is really easy to navigate and the assistance .
Date published: 2023-04-18
Rated 4 out of 5 by from Got the job done Filed within an hour and a half wish I didn't have to pay in to the IRS but TurboTax does make filing easy.
Date published: 2023-04-18
Rated 1 out of 5 by from Over priced to many ads Over priced and kept trying to push the MAX upgrade if I said no to it once I am not going to change my mind half way through. Filing taxes is aggravating enough as it is. I don't understand why need to tell you no 4-5 times that I don't want to upgrade your even more over priced package when the basic package is over priced. Maybe if you didn't make it so flashy and made it just do what it's supposed to do and made it actually function on Firefox so I didn't have to redownload chrome just to get the captcha to load. Maybe you could actually provide a better price point.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1538
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great tool for preparing taxes Thanks TurboTax! Your app is user friendly and simple to use.
Date published: 2023-04-18
Rated 2 out of 5 by from 28 minutes?? Jesus christ it took over 3 hours Who the hech finishes in 28 minutes that's absurd I started this process at like 10pm. It's 1:30 now.
Date published: 2023-04-18
Rated 1 out of 5 by from Almost usless this year. Using the step by step instructions, the program repeatedly went to a blank screen when I needed to input data; eg. ssa-1099. If I hadn't been using turbotax for 20 years,I wouldn't have known how to work around the errors by going into the forms section for direct input.
Date published: 2023-04-18
Rated 5 out of 5 by from Loved it Appreciate being able to efile also the direct deposit conveience
Date published: 2023-04-18
Rated 2 out of 5 by from Fees Overall cost wasn't made to be clear until the very end. Not something I thought was right or even ok. The fees should be shown at the very beginning, as I could have gone to my normal tax preparer and paid less.
Date published: 2023-04-18
Rated 5 out of 5 by from Best Tax Service Provider EVER!!! This website is always fresh - current information and always innovating to make it the most user friendly app I've ever used.
Date published: 2023-04-18
Rated 5 out of 5 by from First time user, now forever user! I have never filed my taxes before on my own. My normal tax guy wasn't returning my calls and a family member recommended Turbo Tax. I love how it had easy to follow questions that allowed you to click on them for more information about the question. This was very helpful and made it easy to use!
Date published: 2023-04-18
Rated 5 out of 5 by from Great easy service Easy fast service, the website is really easy to navigate and the assistance .
Date published: 2023-04-18
Rated 4 out of 5 by from Got the job done Filed within an hour and a half wish I didn't have to pay in to the IRS but TurboTax does make filing easy.
Date published: 2023-04-18
Rated 1 out of 5 by from Over priced to many ads Over priced and kept trying to push the MAX upgrade if I said no to it once I am not going to change my mind half way through. Filing taxes is aggravating enough as it is. I don't understand why need to tell you no 4-5 times that I don't want to upgrade your even more over priced package when the basic package is over priced. Maybe if you didn't make it so flashy and made it just do what it's supposed to do and made it actually function on Firefox so I didn't have to redownload chrome just to get the captcha to load. Maybe you could actually provide a better price point.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1538