TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is better than an accountant I have been using TurboTax for many years. I have great confidence in the thoroughness of filing taxes this way. In my experience, it's more thorough than filing with an accountant who just take my paper work and inputs without questioning.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax, simple and quick Done it myself but had the help on there if I ran into a problem.
Date published: 2023-04-17
Rated 4 out of 5 by from 8 YEARS AND COUNTING Been using TurboTax for 8 years, through numerous tax situations. Its not flawless, but always relatively easy, and gets the job done. I think the pricing is fair, and this makes it so much easier than doing paper forms.
Date published: 2023-04-17
Rated 5 out of 5 by from Wonderful Experience The portal was easy to follow and asked simple questions in a user friendly environment.
Date published: 2023-04-17
Rated 4 out of 5 by from Easy to use Easy and quick tool that makes filing your taxes pretty painless
Date published: 2023-04-17
Rated 5 out of 5 by from Great product Great guide to prepare taxes, followed each process to completion.
Date published: 2023-04-17
Rated 2 out of 5 by from Lost confidence in Turbotax For the price and everything I have to do in TurboTax, I believe my best option is to pay a professional. Even though I e-filed, TurboTax is still telling me I need to print and mail forms. I found this to be confusing and as a result I feel there may be an error in my taxes. If I am E-filing, why do I still need to print anything and mail. On top of that, TUrbo Tax said it was unable to print the forms I supposedly need. I am very confused and very uncertain if my returns are correct. The online guidance is not always very clear. I will have to seriously consider whether I will use TurboTax again.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome tool to file taxes Easy and convenient to use, provides further information and learning tips through the process, if you are stuck you have the option to chat/talk to a live tax advisor. Overall great experience.
Date published: 2023-04-17
Rated 5 out of 5 by from love turbo tax turbo tax provides all tools and tax info. i have used for several years and will continue to do so.
Date published: 2023-04-17
Rated 1 out of 5 by from Too Expensive for a simple retrun This is my 15th year (and last) using TurboTax. There is no way a simple return should cost $59 to file and additional $59 for the state. I only had two w-2s, two interest incomes and the standard deduction. Because the total interest was above $1,500 I had to purchase the deluxe after going through the free Fed/State.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1533
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is better than an accountant I have been using TurboTax for many years. I have great confidence in the thoroughness of filing taxes this way. In my experience, it's more thorough than filing with an accountant who just take my paper work and inputs without questioning.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax, simple and quick Done it myself but had the help on there if I ran into a problem.
Date published: 2023-04-17
Rated 4 out of 5 by from 8 YEARS AND COUNTING Been using TurboTax for 8 years, through numerous tax situations. Its not flawless, but always relatively easy, and gets the job done. I think the pricing is fair, and this makes it so much easier than doing paper forms.
Date published: 2023-04-17
Rated 5 out of 5 by from Wonderful Experience The portal was easy to follow and asked simple questions in a user friendly environment.
Date published: 2023-04-17
Rated 4 out of 5 by from Easy to use Easy and quick tool that makes filing your taxes pretty painless
Date published: 2023-04-17
Rated 5 out of 5 by from Great product Great guide to prepare taxes, followed each process to completion.
Date published: 2023-04-17
Rated 2 out of 5 by from Lost confidence in Turbotax For the price and everything I have to do in TurboTax, I believe my best option is to pay a professional. Even though I e-filed, TurboTax is still telling me I need to print and mail forms. I found this to be confusing and as a result I feel there may be an error in my taxes. If I am E-filing, why do I still need to print anything and mail. On top of that, TUrbo Tax said it was unable to print the forms I supposedly need. I am very confused and very uncertain if my returns are correct. The online guidance is not always very clear. I will have to seriously consider whether I will use TurboTax again.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome tool to file taxes Easy and convenient to use, provides further information and learning tips through the process, if you are stuck you have the option to chat/talk to a live tax advisor. Overall great experience.
Date published: 2023-04-17
Rated 5 out of 5 by from love turbo tax turbo tax provides all tools and tax info. i have used for several years and will continue to do so.
Date published: 2023-04-17
Rated 1 out of 5 by from Too Expensive for a simple retrun This is my 15th year (and last) using TurboTax. There is no way a simple return should cost $59 to file and additional $59 for the state. I only had two w-2s, two interest incomes and the standard deduction. Because the total interest was above $1,500 I had to purchase the deluxe after going through the free Fed/State.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1533