TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use and helps to file my taxes quickly Started a bit late in the game, but could finish my taxes in less than a few hours.
Date published: 2023-04-18
Rated 4 out of 5 by from First experience For the first time ever filing my own taxes this was extremely frustrating, but they had many helpful tips and information to read along the way. Using turbo tax has saved me Hundreds in paying for someone else to file for me.
Date published: 2023-04-18
Rated 5 out of 5 by from tax It was easy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Filed taxes in less than one hour Loved the process and did it from my couch and the comfort of my own home.
Date published: 2023-04-18
Rated 4 out of 5 by from Tax Filing for Income, Property, and Grad School TurboTax helped me organize a lot of my returns in an easy to use, user-friendly and intuitive way. I was even awarded an educational credit for graduate school, which I didn't know about in previous years. I was worried about filing my taxes this year as my income and expenses had gotten more complicated with property ownership, graduate school, and income taxes, but TurboTax helped me file my taxes in a matter of weeks; it was so intuitive to use. The only thing that can be improved is that TurboTax left out a few lines on my final return that may have been extraneous information. For example, for a question that said, "Does the student have a previous felony?", the TurboTax software did not place "No" on the final return. TurboTax simply left that question blank on my final return. This can be a future improvement.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo tax had at least 2 bugs, C- Turbo tax had several bugs, I had to upgrade to find a person who could help. Finding answers in turbotax data base of FAQ was not helpful. I would not recommenV
Date published: 2023-04-18
Rated 4 out of 5 by from Used to love TurboTax... I have always found it to be easy to get through all the info needed. This year, I was stuck on something so I asked the expert. After waiting over an hour, someone connected and tried to help me figure out the dilemma. Well, they couldn't figure it out after an hour, so instead of finding someone that might be able to help, they just disconnected the chat. So after 2hrs of no resolve I'm a little unhappy to just have the chat "ended" by the tax professional.
Date published: 2023-04-18
Rated 4 out of 5 by from more questions this year! Very confusing with lots of questions this year! Did not use customer service.
Date published: 2023-04-18
Rated 5 out of 5 by from Very helpful. Thank you for saving my stuff every year. Much appreciated.
Date published: 2023-04-18
Rated 5 out of 5 by from can't say enough!! very easy to use gives you step by step I have used credit carma, H&R block and there is no comparison I will be using Turbo tax again
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1533
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use and helps to file my taxes quickly Started a bit late in the game, but could finish my taxes in less than a few hours.
Date published: 2023-04-18
Rated 4 out of 5 by from First experience For the first time ever filing my own taxes this was extremely frustrating, but they had many helpful tips and information to read along the way. Using turbo tax has saved me Hundreds in paying for someone else to file for me.
Date published: 2023-04-18
Rated 5 out of 5 by from tax It was easy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Filed taxes in less than one hour Loved the process and did it from my couch and the comfort of my own home.
Date published: 2023-04-18
Rated 4 out of 5 by from Tax Filing for Income, Property, and Grad School TurboTax helped me organize a lot of my returns in an easy to use, user-friendly and intuitive way. I was even awarded an educational credit for graduate school, which I didn't know about in previous years. I was worried about filing my taxes this year as my income and expenses had gotten more complicated with property ownership, graduate school, and income taxes, but TurboTax helped me file my taxes in a matter of weeks; it was so intuitive to use. The only thing that can be improved is that TurboTax left out a few lines on my final return that may have been extraneous information. For example, for a question that said, "Does the student have a previous felony?", the TurboTax software did not place "No" on the final return. TurboTax simply left that question blank on my final return. This can be a future improvement.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo tax had at least 2 bugs, C- Turbo tax had several bugs, I had to upgrade to find a person who could help. Finding answers in turbotax data base of FAQ was not helpful. I would not recommenV
Date published: 2023-04-18
Rated 4 out of 5 by from Used to love TurboTax... I have always found it to be easy to get through all the info needed. This year, I was stuck on something so I asked the expert. After waiting over an hour, someone connected and tried to help me figure out the dilemma. Well, they couldn't figure it out after an hour, so instead of finding someone that might be able to help, they just disconnected the chat. So after 2hrs of no resolve I'm a little unhappy to just have the chat "ended" by the tax professional.
Date published: 2023-04-18
Rated 4 out of 5 by from more questions this year! Very confusing with lots of questions this year! Did not use customer service.
Date published: 2023-04-18
Rated 5 out of 5 by from Very helpful. Thank you for saving my stuff every year. Much appreciated.
Date published: 2023-04-18
Rated 5 out of 5 by from can't say enough!! very easy to use gives you step by step I have used credit carma, H&R block and there is no comparison I will be using Turbo tax again
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1533