TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Amazing service Had some trouble live help was able to help me complete the form quickly
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is expensive Easy to use, even for a senior like me. Being a senior, everything is expensive.
Date published: 2021-02-23
Rated 4 out of 5 by from TurboTax was confusing It told me I had two accounts under the same username so I had a very hard time trying to contact customer service ( I never got a hold of) but I eventually did the conversion and manually reset my password, but all in all it worked out
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to use Easy to use. Fast. Helpful tips along the way for guidance.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy peasy. Live chat no-go but otherwise good Liked it. Process very smooth. Live chat not helpful, but they were nice. If I really wanted help, I could have payed for the experts to handle it, but my question wasn't that important.
Date published: 2021-02-23
Rated 5 out of 5 by from CPA Support was Awesome I have been using TurboTax for years. It was especially nice to be able to do a live walk through of my returns with a CPA. This process worked out well, all of my questions and concerns were adressed; I feel more confident about my returns. Thank you TurboTax
Date published: 2021-02-23
Rated 5 out of 5 by from Always easy and direct My return is not very complicated but I want to make sure it is done right. The steps in Turbotax are simple and have sometimes pointed me to things I did not think of. I used to be self-employed and it was a lifesaver then.
Date published: 2021-02-23
Rated 5 out of 5 by from done! alwasys easy to nget help when needed and easy to use!
Date published: 2021-02-23
Rated 5 out of 5 by from Very Straight Forward - Nothing to Fear It was a simple Q&A experience, and loved that I could return to Turbo Tax at anytime to pick up where I left off. I was used to using a CPA, but feel they are at times so overwhelmed at tax season, they often missed deductions that Turbo Tax made sure to include.
Date published: 2021-02-23
Rated 4 out of 5 by from Awesome and fast! I enjoy turbo tax because it's fast and convenient and saves my info from previous years.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1532
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Amazing service Had some trouble live help was able to help me complete the form quickly
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is expensive Easy to use, even for a senior like me. Being a senior, everything is expensive.
Date published: 2021-02-23
Rated 4 out of 5 by from TurboTax was confusing It told me I had two accounts under the same username so I had a very hard time trying to contact customer service ( I never got a hold of) but I eventually did the conversion and manually reset my password, but all in all it worked out
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to use Easy to use. Fast. Helpful tips along the way for guidance.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy peasy. Live chat no-go but otherwise good Liked it. Process very smooth. Live chat not helpful, but they were nice. If I really wanted help, I could have payed for the experts to handle it, but my question wasn't that important.
Date published: 2021-02-23
Rated 5 out of 5 by from CPA Support was Awesome I have been using TurboTax for years. It was especially nice to be able to do a live walk through of my returns with a CPA. This process worked out well, all of my questions and concerns were adressed; I feel more confident about my returns. Thank you TurboTax
Date published: 2021-02-23
Rated 5 out of 5 by from Always easy and direct My return is not very complicated but I want to make sure it is done right. The steps in Turbotax are simple and have sometimes pointed me to things I did not think of. I used to be self-employed and it was a lifesaver then.
Date published: 2021-02-23
Rated 5 out of 5 by from done! alwasys easy to nget help when needed and easy to use!
Date published: 2021-02-23
Rated 5 out of 5 by from Very Straight Forward - Nothing to Fear It was a simple Q&A experience, and loved that I could return to Turbo Tax at anytime to pick up where I left off. I was used to using a CPA, but feel they are at times so overwhelmed at tax season, they often missed deductions that Turbo Tax made sure to include.
Date published: 2021-02-23
Rated 4 out of 5 by from Awesome and fast! I enjoy turbo tax because it's fast and convenient and saves my info from previous years.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1532