TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from WORKS for me I have used turbo tax every time I have filed my taxes myself and I have never had an issue
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Do The Job They walked me through everything and helped with documents i didn't know i needed. Highly recommend for self employed people.
Date published: 2023-04-17
Rated 4 out of 5 by from Mostly good! A few improvements needed... Mostly good. I didn't have any issues using it except entering information about crypto transactions. It seems that it's possible to connect to the exchanges using the online version of TurboTax, but not the Premier version on the desktop. That was a bit disappointing. Also, some improvements are needed to the user interface. Here are a few: 1. Have tabs for Step-by-step and Forms so it's easy to switch between them. 2. When viewing a form, move the actions such as delete, etc. to the top of the form so that they are easily visible. 3. When entering crypto transactions, allow users to add multiple rows on the same screen. It's way too cumbersome to go through several screens to enter the data.
Date published: 2023-04-17
Rated 5 out of 5 by from Use it every year I like the step by step process and they ability to go back and make adjustments as needed. Make the process easy.
Date published: 2023-04-17
Rated 1 out of 5 by from Terrible interface, little or no online help, bad! No simple navigation, like "return to ..." in the workflow. Confusing information on K-1s (estates vs partnerships - you're asked AFTER what type it is. Wasted an hour on it.). No automated help unless you pay for it. "Race mode" was supposed to take 25 minutes, took almost 4 hours. Garbage product that was easier to use 20 years ago! Who designed this? Even the payment/refund direct deposit portion is not clear. Entered CC info twice. Why? Just a total mess of an app.
Date published: 2023-04-17
Rated 5 out of 5 by from great stuff over all it was a very fast and easy process so yeah .
Date published: 2023-04-17
Rated 1 out of 5 by from turbotax is not aweson the cost is ridiculous and in order to obtain any assistance the cost is doubled. moreover, when asking for explanations the only explanation given is because that is what we calculated. just terrible H&R Block is the service for next year.
Date published: 2023-04-17
Rated 1 out of 5 by from Too much money too much money too much money too much money too much money too much money too much money too much money
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax is really good. It's easy to follow and gives help when you have questions or problems
Date published: 2023-04-17
Rated 3 out of 5 by from Cost of TurboTax has skyrocketed!!! rather disappointing to see that the price of TurboTax has skyrocked to nearly $200 since last year 2021 tax filing
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1532
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from WORKS for me I have used turbo tax every time I have filed my taxes myself and I have never had an issue
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Do The Job They walked me through everything and helped with documents i didn't know i needed. Highly recommend for self employed people.
Date published: 2023-04-17
Rated 4 out of 5 by from Mostly good! A few improvements needed... Mostly good. I didn't have any issues using it except entering information about crypto transactions. It seems that it's possible to connect to the exchanges using the online version of TurboTax, but not the Premier version on the desktop. That was a bit disappointing. Also, some improvements are needed to the user interface. Here are a few: 1. Have tabs for Step-by-step and Forms so it's easy to switch between them. 2. When viewing a form, move the actions such as delete, etc. to the top of the form so that they are easily visible. 3. When entering crypto transactions, allow users to add multiple rows on the same screen. It's way too cumbersome to go through several screens to enter the data.
Date published: 2023-04-17
Rated 5 out of 5 by from Use it every year I like the step by step process and they ability to go back and make adjustments as needed. Make the process easy.
Date published: 2023-04-17
Rated 1 out of 5 by from Terrible interface, little or no online help, bad! No simple navigation, like "return to ..." in the workflow. Confusing information on K-1s (estates vs partnerships - you're asked AFTER what type it is. Wasted an hour on it.). No automated help unless you pay for it. "Race mode" was supposed to take 25 minutes, took almost 4 hours. Garbage product that was easier to use 20 years ago! Who designed this? Even the payment/refund direct deposit portion is not clear. Entered CC info twice. Why? Just a total mess of an app.
Date published: 2023-04-17
Rated 5 out of 5 by from great stuff over all it was a very fast and easy process so yeah .
Date published: 2023-04-17
Rated 1 out of 5 by from turbotax is not aweson the cost is ridiculous and in order to obtain any assistance the cost is doubled. moreover, when asking for explanations the only explanation given is because that is what we calculated. just terrible H&R Block is the service for next year.
Date published: 2023-04-17
Rated 1 out of 5 by from Too much money too much money too much money too much money too much money too much money too much money too much money
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax is really good. It's easy to follow and gives help when you have questions or problems
Date published: 2023-04-17
Rated 3 out of 5 by from Cost of TurboTax has skyrocketed!!! rather disappointing to see that the price of TurboTax has skyrocked to nearly $200 since last year 2021 tax filing
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1532