TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Insufficient Guidance For Filing in 2 States TurboTax is a great timesaver overall. However, the product is confusing to use when you are working in one state, living in another, and have to file returns in multiple states. It is unclear what goes into the boxes that ask you what should be included or excluded in each of the states. In other words, do you put in the income that should be included for the state in question, or excluded from the state in question? Also, the program asks you to enter in a loss attributable to the state in question, which is generally a negative number, but the program is configured to treat positive numbers as losses, and not to accept negative numbers. You need to provide further guidance IN PLAIN ENGLISH to multi-state filers to end the confusion and ambiguities. Because this area is so confusing and murky, tax auditors in many states (especially NJ) take advantage of people's lack of understanding and do not want to give you proper credit for taxes paid to other jurisdictions. Rather, they try to spin your head five ways from Sunday so that you will end up paying double taxes to two different states. If TurboTax spelled this situation out in greater detail using PLAIN ENGLISH so that people would understand how credits for taxes paid to other jurisdictions works, one would be better able to defend themselves in the above scenario.
Date published: 2023-04-17
Rated 5 out of 5 by from great greattttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt
Date published: 2023-04-17
Rated 2 out of 5 by from A Needed Program I need this to file my taxes but it cost way to much. I ended up paying 217.00 to file my taxes.. I feel $100 would be plenty for payment.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax was helpful Turbo Tax was easy to use and helpful in preparing my tax returns.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax State e-file is too expensive The Federal is free but the state filing is too expensive.
Date published: 2023-04-17
Rated 4 out of 5 by from Very Easy to use... but Very easy to use and FAST! I wish it didn't cost so much? and that E-File cost snuck up on me... but overall it was an easy experience.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax makes it easy worked perfect but took 4 hours plus and not 2:08 as dashboard suggested
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Peasy Finished my federal and state taxes in less that 4 hours :-)
Date published: 2023-04-17
Rated 5 out of 5 by from Better than desktop product I use the online product because the desktop product in no longer supported on Windows 7. So I tried the online product last year. It's much better than the desktop product and easy to use.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Took less than 2 hours it walks you through everything, it’s basically fool proof.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1528
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Insufficient Guidance For Filing in 2 States TurboTax is a great timesaver overall. However, the product is confusing to use when you are working in one state, living in another, and have to file returns in multiple states. It is unclear what goes into the boxes that ask you what should be included or excluded in each of the states. In other words, do you put in the income that should be included for the state in question, or excluded from the state in question? Also, the program asks you to enter in a loss attributable to the state in question, which is generally a negative number, but the program is configured to treat positive numbers as losses, and not to accept negative numbers. You need to provide further guidance IN PLAIN ENGLISH to multi-state filers to end the confusion and ambiguities. Because this area is so confusing and murky, tax auditors in many states (especially NJ) take advantage of people's lack of understanding and do not want to give you proper credit for taxes paid to other jurisdictions. Rather, they try to spin your head five ways from Sunday so that you will end up paying double taxes to two different states. If TurboTax spelled this situation out in greater detail using PLAIN ENGLISH so that people would understand how credits for taxes paid to other jurisdictions works, one would be better able to defend themselves in the above scenario.
Date published: 2023-04-17
Rated 5 out of 5 by from great greattttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt
Date published: 2023-04-17
Rated 2 out of 5 by from A Needed Program I need this to file my taxes but it cost way to much. I ended up paying 217.00 to file my taxes.. I feel $100 would be plenty for payment.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax was helpful Turbo Tax was easy to use and helpful in preparing my tax returns.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax State e-file is too expensive The Federal is free but the state filing is too expensive.
Date published: 2023-04-17
Rated 4 out of 5 by from Very Easy to use... but Very easy to use and FAST! I wish it didn't cost so much? and that E-File cost snuck up on me... but overall it was an easy experience.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax makes it easy worked perfect but took 4 hours plus and not 2:08 as dashboard suggested
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Peasy Finished my federal and state taxes in less that 4 hours :-)
Date published: 2023-04-17
Rated 5 out of 5 by from Better than desktop product I use the online product because the desktop product in no longer supported on Windows 7. So I tried the online product last year. It's much better than the desktop product and easy to use.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Took less than 2 hours it walks you through everything, it’s basically fool proof.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1528