TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Steve1033 from
Insufficient Guidance For Filing in 2 States
TurboTax is a great timesaver overall. However, the product is confusing to use when you are working in one state, living in another, and have to file returns in multiple states. It is unclear what goes into the boxes that ask you what should be included or excluded in each of the states. In other words, do you put in the income that should be included for the state in question, or excluded from the state in question? Also, the program asks you to enter in a loss attributable to the state in question, which is generally a negative number, but the program is configured to treat positive numbers as losses, and not to accept negative numbers. You need to provide further guidance IN PLAIN ENGLISH to multi-state filers to end the confusion and ambiguities. Because this area is so confusing and murky, tax auditors in many states (especially NJ) take advantage of people's lack of understanding and do not want to give you proper credit for taxes paid to other jurisdictions. Rather, they try to spin your head five ways from Sunday so that you will end up paying double taxes to two different states. If TurboTax spelled this situation out in greater detail using PLAIN ENGLISH so that people would understand how credits for taxes paid to other jurisdictions works, one would be better able to defend themselves in the above scenario.
Date published: 2023-04-17
Rated 5 out of 5 by
deanoooooooooooooooooood from
great
greattttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt
Date published: 2023-04-17
Rated 2 out of 5 by
Snappers from
A Needed Program
I need this to file my taxes but it cost way to much. I ended up paying 217.00 to file my taxes.. I feel $100 would be plenty for payment.
Date published: 2023-04-17
Rated 4 out of 5 by
Ann 14 from
Turbo Tax was helpful
Turbo Tax was easy to use and helpful in preparing my tax returns.
Date published: 2023-04-17
Rated 4 out of 5 by
Morgan H from
Turbo Tax State e-file is too expensive
The Federal is free but the state filing is too expensive.
Date published: 2023-04-17
Rated 4 out of 5 by
BardoftheApocalypse from
Very Easy to use... but
Very easy to use and FAST! I wish it didn't cost so much? and that E-File cost snuck up on me... but overall it was an easy experience.
Date published: 2023-04-17
Rated 5 out of 5 by
Lieberhrdoktorschmoezkas from
Turbotax makes it easy
worked perfect but took 4 hours plus and not 2:08 as dashboard suggested
Date published: 2023-04-17
Rated 5 out of 5 by
Affler from
Easy Peasy
Finished my federal and state taxes in less that 4 hours :-)
Date published: 2023-04-17
Rated 5 out of 5 by
RayFromPway from
Better than desktop product
I use the online product because the desktop product in no longer supported on Windows 7. So I tried the online product last year. It's much better than the desktop product and easy to use.
Date published: 2023-04-17
Rated 5 out of 5 by
Mike17531 from
Easy to use
Took less than 2 hours it walks you through everything, it’s basically fool proof.
All TurboTax® Offerings Reviews - Page 1528
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Steve1033 from
Insufficient Guidance For Filing in 2 States
TurboTax is a great timesaver overall. However, the product is confusing to use when you are working in one state, living in another, and have to file returns in multiple states. It is unclear what goes into the boxes that ask you what should be included or excluded in each of the states. In other words, do you put in the income that should be included for the state in question, or excluded from the state in question? Also, the program asks you to enter in a loss attributable to the state in question, which is generally a negative number, but the program is configured to treat positive numbers as losses, and not to accept negative numbers. You need to provide further guidance IN PLAIN ENGLISH to multi-state filers to end the confusion and ambiguities. Because this area is so confusing and murky, tax auditors in many states (especially NJ) take advantage of people's lack of understanding and do not want to give you proper credit for taxes paid to other jurisdictions. Rather, they try to spin your head five ways from Sunday so that you will end up paying double taxes to two different states. If TurboTax spelled this situation out in greater detail using PLAIN ENGLISH so that people would understand how credits for taxes paid to other jurisdictions works, one would be better able to defend themselves in the above scenario.
Date published: 2023-04-17
Rated 5 out of 5 by
deanoooooooooooooooooood from
great
greattttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt
Date published: 2023-04-17
Rated 2 out of 5 by
Snappers from
A Needed Program
I need this to file my taxes but it cost way to much. I ended up paying 217.00 to file my taxes.. I feel $100 would be plenty for payment.
Date published: 2023-04-17
Rated 4 out of 5 by
Ann 14 from
Turbo Tax was helpful
Turbo Tax was easy to use and helpful in preparing my tax returns.
Date published: 2023-04-17
Rated 4 out of 5 by
Morgan H from
Turbo Tax State e-file is too expensive
The Federal is free but the state filing is too expensive.
Date published: 2023-04-17
Rated 4 out of 5 by
BardoftheApocalypse from
Very Easy to use... but
Very easy to use and FAST! I wish it didn't cost so much? and that E-File cost snuck up on me... but overall it was an easy experience.
Date published: 2023-04-17
Rated 5 out of 5 by
Lieberhrdoktorschmoezkas from
Turbotax makes it easy
worked perfect but took 4 hours plus and not 2:08 as dashboard suggested
Date published: 2023-04-17
Rated 5 out of 5 by
Affler from
Easy Peasy
Finished my federal and state taxes in less that 4 hours :-)
Date published: 2023-04-17
Rated 5 out of 5 by
RayFromPway from
Better than desktop product
I use the online product because the desktop product in no longer supported on Windows 7. So I tried the online product last year. It's much better than the desktop product and easy to use.
Date published: 2023-04-17
Rated 5 out of 5 by
Mike17531 from
Easy to use
Took less than 2 hours it walks you through everything, it’s basically fool proof.
All TurboTax® Offerings Reviews - Page 1528
Date published: 2023-04-17