TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from TurboTax worked well. Really like the easy to use format. Simple instructions. Fast service.
Date published: 2023-04-18
Rated 5 out of 5 by from Quick & Easy Turbo tax makes doing taxes far less intimidating with helpful tips and questions asked throughout the process.
Date published: 2023-04-18
Rated 5 out of 5 by from Love TurboTax I have used TurboTax for years for myself, family and friends
Date published: 2023-04-18
Rated 4 out of 5 by from EASY TO USE HELPFUL TO DO MY TAXES ON MY OWN. WAS ABLE TO FILE MY W-2 AND 1099 EASILY. HOWEVER, I DID NOT LIKE PAYING $119.
Date published: 2023-04-18
Rated 4 out of 5 by from a lalalallalalalalalallalalalalalalalalalalallalalalala
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is awesome! easy and quick! super easy to follow and will definitely be using again
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Tax Easy to use. Includes information from last years taxes. When I needed help, a rep was available and was very helpful.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax needs to fix major bugs! There has been a bug in the TurboTax Home and Business Windows 11 Desktop version that was not fixed until the filing date. Had to rely on a workaround suggested on community by experts.
Date published: 2023-04-18
Rated 1 out of 5 by from Not easy to use & Frustrating Not intuitive; hard to use. Considering how long this software has been around, I am amazed at how poor it is. Couldn't figure out how to correct a couple of mistakes. When I downloaded my big tax statement from my broker to Turbotax, there were a couple of minor mistakes in the Turbotax version that were not in the printed version from my broker. I don't know if this mistake was Turbotax's fault or if there was a glitch in the transmission. Turbotax told me there was missing information but did not explain what was missing. After a long time I figured out what was missing but Turbotax did not explain how to properly correct the missing data, and I could not figure out how to make the correction. Extremely frustrating
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Works!!! I had to engage two experts. Both were extremely helpful and I was able to resolve my concern.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1526
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax worked well. Really like the easy to use format. Simple instructions. Fast service.
Date published: 2023-04-18
Rated 5 out of 5 by from Quick & Easy Turbo tax makes doing taxes far less intimidating with helpful tips and questions asked throughout the process.
Date published: 2023-04-18
Rated 5 out of 5 by from Love TurboTax I have used TurboTax for years for myself, family and friends
Date published: 2023-04-18
Rated 4 out of 5 by from EASY TO USE HELPFUL TO DO MY TAXES ON MY OWN. WAS ABLE TO FILE MY W-2 AND 1099 EASILY. HOWEVER, I DID NOT LIKE PAYING $119.
Date published: 2023-04-18
Rated 4 out of 5 by from a lalalallalalalalalallalalalalalalalalalalallalalalala
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is awesome! easy and quick! super easy to follow and will definitely be using again
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Tax Easy to use. Includes information from last years taxes. When I needed help, a rep was available and was very helpful.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax needs to fix major bugs! There has been a bug in the TurboTax Home and Business Windows 11 Desktop version that was not fixed until the filing date. Had to rely on a workaround suggested on community by experts.
Date published: 2023-04-18
Rated 1 out of 5 by from Not easy to use & Frustrating Not intuitive; hard to use. Considering how long this software has been around, I am amazed at how poor it is. Couldn't figure out how to correct a couple of mistakes. When I downloaded my big tax statement from my broker to Turbotax, there were a couple of minor mistakes in the Turbotax version that were not in the printed version from my broker. I don't know if this mistake was Turbotax's fault or if there was a glitch in the transmission. Turbotax told me there was missing information but did not explain what was missing. After a long time I figured out what was missing but Turbotax did not explain how to properly correct the missing data, and I could not figure out how to make the correction. Extremely frustrating
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Works!!! I had to engage two experts. Both were extremely helpful and I was able to resolve my concern.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1526