TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 3 out of 5 by from ok but watch out for the fees watch out for fees they don't tell you about until the vary end. $40 fee to pay for your fillings with your fed return. additionally I was forced to buy the deluxe version because of one specific deduction credit. they also don't tell you that you pay for each filling so you pay for fed then pay for state. the service overall is fine and makes filling easier especially if you use it year after year since is saves a lot of information and auto fills it. but being forced to pay $80 then sneaking in the additional $40 at the end is dishonest. you can file for free the real for free at irs.gov ill be doing this the next time around.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax tool Very straight forward and easy guidance and directions.
Date published: 2021-02-28
Rated 5 out of 5 by from Been using Turbo Tax for years! Engaged with a Turbo Tax specialist with a question about personal representative fee and where to list. Answered the question quickly and efficiently. There might be cheaper products but you get what you pay for.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is Awesome! no it really is I have been using them for years now, Taxes are now the easiest part of my year and I actually look forward to doing them :) BTW the live help is amazing. I asked a question a few weeks and gave me a answer, because it was unclear with covid when things changed they reached back out to me and told me what I needed to do and fix the situation. Love these guys
Date published: 2021-02-28
Rated 4 out of 5 by from Great The people that helped me were very nice and experienced
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax for LIFE!!! What a great software! Easy, intuitive, educational! Loved it. I also paid for the upgrade of a video conversation with a tax specialist. So helpful and well worth it.
Date published: 2021-02-28
Rated 5 out of 5 by from yay Ive used turbo tax for 8 years now and wouldnt use anything else
Date published: 2021-02-28
Rated 1 out of 5 by from Yall let me get robbed for my stimulus I did my taxes with turbo tax last year and it went great. I received my first stimulus payment on my turbo card. My card was drained of all my money ans after contacting your compant inwas infornes it was not your responsiblity or fault.
Date published: 2021-02-28
Rated 2 out of 5 by from Not sure about this year I have been filing with TurboTax since I was able to file (over 10 years) and I have never had any real issues. This year was different. First issue: They wanted to charge me for something that I accidently chose early on in the process and the only way to delete was to start over completely. Second: they kept trying to add an employer that I told them I no longer worked for. So both times I had to file (since they didn't let me delete a tax product,) I had to delete the previous employer and add my W-2 info for my actual current employer by hand all over again. It was very frustrating. Not sure what happened this year but it has made me reconsider filing with them again. I was literally fussing at my computer. Taxes are already frustrating as they are.
Date published: 2021-02-28
Rated 5 out of 5 by from Great and Easy to Use Helps us organize and do our taxes in a very simple to follow way.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1523
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from ok but watch out for the fees watch out for fees they don't tell you about until the vary end. $40 fee to pay for your fillings with your fed return. additionally I was forced to buy the deluxe version because of one specific deduction credit. they also don't tell you that you pay for each filling so you pay for fed then pay for state. the service overall is fine and makes filling easier especially if you use it year after year since is saves a lot of information and auto fills it. but being forced to pay $80 then sneaking in the additional $40 at the end is dishonest. you can file for free the real for free at irs.gov ill be doing this the next time around.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax tool Very straight forward and easy guidance and directions.
Date published: 2021-02-28
Rated 5 out of 5 by from Been using Turbo Tax for years! Engaged with a Turbo Tax specialist with a question about personal representative fee and where to list. Answered the question quickly and efficiently. There might be cheaper products but you get what you pay for.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is Awesome! no it really is I have been using them for years now, Taxes are now the easiest part of my year and I actually look forward to doing them :) BTW the live help is amazing. I asked a question a few weeks and gave me a answer, because it was unclear with covid when things changed they reached back out to me and told me what I needed to do and fix the situation. Love these guys
Date published: 2021-02-28
Rated 4 out of 5 by from Great The people that helped me were very nice and experienced
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax for LIFE!!! What a great software! Easy, intuitive, educational! Loved it. I also paid for the upgrade of a video conversation with a tax specialist. So helpful and well worth it.
Date published: 2021-02-28
Rated 5 out of 5 by from yay Ive used turbo tax for 8 years now and wouldnt use anything else
Date published: 2021-02-28
Rated 1 out of 5 by from Yall let me get robbed for my stimulus I did my taxes with turbo tax last year and it went great. I received my first stimulus payment on my turbo card. My card was drained of all my money ans after contacting your compant inwas infornes it was not your responsiblity or fault.
Date published: 2021-02-28
Rated 2 out of 5 by from Not sure about this year I have been filing with TurboTax since I was able to file (over 10 years) and I have never had any real issues. This year was different. First issue: They wanted to charge me for something that I accidently chose early on in the process and the only way to delete was to start over completely. Second: they kept trying to add an employer that I told them I no longer worked for. So both times I had to file (since they didn't let me delete a tax product,) I had to delete the previous employer and add my W-2 info for my actual current employer by hand all over again. It was very frustrating. Not sure what happened this year but it has made me reconsider filing with them again. I was literally fussing at my computer. Taxes are already frustrating as they are.
Date published: 2021-02-28
Rated 5 out of 5 by from Great and Easy to Use Helps us organize and do our taxes in a very simple to follow way.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1523