TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Easiest Way To File Taxes! Using TurboTax made it easy to submit all of the necessary information and helped me be able to find that information.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax itself is good, not all Tax experts are.. I like the application, fairly easy to use, however, I cannot get over the fact that I was needed assistance and started a live chat with one of the representatives. I waited about 15 minutes to be connected, which was fine. What is not fine, however, is that when I did get connected, the representative, Colisha, did not even say anything. After a couple of minutes I said, "hello?" and received no response. I then after 15 minutes said, "is anyone there?" Again, received no response. After 30 minutes I said, "I really need some assistance, and I have been connected to you on here for 30 minutes, can I please get some help here?" Still, no response. A few minutes later Colisha ended the chat, no response and no assistance.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was great! Had an issue while I was filing, and Aliya was great at helpingmeout and making sure I was using the correct product. I was able to save some of my return by using the best, and lowest price product.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Product. been using for years/decades. We had a 1099-R issue this year with our state taxes. Help desk individual was able to sole our issue. Many thanks!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Love the step by step guidance, the prompts and the detail explanation of technical terms.
Date published: 2023-04-17
Rated 5 out of 5 by from Highly Recommend I recommend using Turbo Tax and doing your taxes yourself or with the assistance of their professionals. It beats paying money to tax preparers
Date published: 2023-04-17
Rated 5 out of 5 by from Great Easy to use and helpful with questions or concerns
Date published: 2023-04-17
Rated 5 out of 5 by from easy to use This was very easy for a simple tax situation. It took less than an hour
Date published: 2023-04-17
Rated 2 out of 5 by from --- not as clear explanations on more difficult forms such as 1099 div. and 1099 b. specifically on proceeds summary and investment sales data. form prompts and question responses did not instill confidence in tax understanding. also did not like upsale attempts, but it was less than earlier years
Date published: 2023-04-17
Rated 5 out of 5 by from Great Tool to get taxes done quick Was able to use all info from last year to ensure I didn't miss anything. Made quick work of completing my taxes.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1522
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easiest Way To File Taxes! Using TurboTax made it easy to submit all of the necessary information and helped me be able to find that information.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax itself is good, not all Tax experts are.. I like the application, fairly easy to use, however, I cannot get over the fact that I was needed assistance and started a live chat with one of the representatives. I waited about 15 minutes to be connected, which was fine. What is not fine, however, is that when I did get connected, the representative, Colisha, did not even say anything. After a couple of minutes I said, "hello?" and received no response. I then after 15 minutes said, "is anyone there?" Again, received no response. After 30 minutes I said, "I really need some assistance, and I have been connected to you on here for 30 minutes, can I please get some help here?" Still, no response. A few minutes later Colisha ended the chat, no response and no assistance.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was great! Had an issue while I was filing, and Aliya was great at helpingmeout and making sure I was using the correct product. I was able to save some of my return by using the best, and lowest price product.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Product. been using for years/decades. We had a 1099-R issue this year with our state taxes. Help desk individual was able to sole our issue. Many thanks!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Love the step by step guidance, the prompts and the detail explanation of technical terms.
Date published: 2023-04-17
Rated 5 out of 5 by from Highly Recommend I recommend using Turbo Tax and doing your taxes yourself or with the assistance of their professionals. It beats paying money to tax preparers
Date published: 2023-04-17
Rated 5 out of 5 by from Great Easy to use and helpful with questions or concerns
Date published: 2023-04-17
Rated 5 out of 5 by from easy to use This was very easy for a simple tax situation. It took less than an hour
Date published: 2023-04-17
Rated 2 out of 5 by from --- not as clear explanations on more difficult forms such as 1099 div. and 1099 b. specifically on proceeds summary and investment sales data. form prompts and question responses did not instill confidence in tax understanding. also did not like upsale attempts, but it was less than earlier years
Date published: 2023-04-17
Rated 5 out of 5 by from Great Tool to get taxes done quick Was able to use all info from last year to ensure I didn't miss anything. Made quick work of completing my taxes.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1522