TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from LOVE TURBOTAX Turbo tax makes it too easy. I was dreading doing my taxes but with turbo tax helps.
Date published: 2023-04-17
Rated 5 out of 5 by from Very good at helping you answer all qusetions I put the wrong AGI on return and it was rejected. Turbo Tax notified me right away and allowed me to correct and resubmit. No problems
Date published: 2023-04-17
Rated 5 out of 5 by from Very good tax prep program Goes through every aspect of tax preparation step-by-step. Easy to follow prompts with additional information when needed. Highly recommended.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is easy to use I think that TurboTax is easy to use. I also really like how it pulls your information from the previous year to save you time!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax makes filing your taxes painless Turbo tax walked you through the entire process and offers valuable information.
Date published: 2023-04-17
Rated 4 out of 5 by from thanks for the help very helpful had a very easy time doing my taxes and i would use turbo tax again
Date published: 2023-04-17
Rated 5 out of 5 by from Simple Easy to use, quick to file. I've been using TurboTax for years and it keeps improving. I will continue to file using TurboTax for years to come.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax It was quick, to the point, easy. I filed my taxes for the first time in under 30 minutes
Date published: 2023-04-17
Rated 4 out of 5 by from I have been using turbo tax for years I love that it is fast and easy. Only 4 stars because it is a little pricey, but I have never priced an account either so I may be actually saving money.
Date published: 2023-04-17
Rated 3 out of 5 by from Insufficient Guidance For Filing in 2 States TurboTax is a great timesaver overall. However, the product is confusing to use when you are working in one state, living in another, and have to file returns in multiple states. It is unclear what goes into the boxes that ask you what should be included or excluded in each of the states. In other words, do you put in the income that should be included for the state in question, or excluded from the state in question? Also, the program asks you to enter in a loss attributable to the state in question, which is generally a negative number, but the program is configured to treat positive numbers as losses, and not to accept negative numbers. You need to provide further guidance IN PLAIN ENGLISH to multi-state filers to end the confusion and ambiguities. Because this area is so confusing and murky, tax auditors in many states (especially NJ) take advantage of people's lack of understanding and do not want to give you proper credit for taxes paid to other jurisdictions. Rather, they try to spin your head five ways from Sunday so that you will end up paying double taxes to two different states. If TurboTax spelled this situation out in greater detail using PLAIN ENGLISH so that people would understand how credits for taxes paid to other jurisdictions works, one would be better able to defend themselves in the above scenario.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1515
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from LOVE TURBOTAX Turbo tax makes it too easy. I was dreading doing my taxes but with turbo tax helps.
Date published: 2023-04-17
Rated 5 out of 5 by from Very good at helping you answer all qusetions I put the wrong AGI on return and it was rejected. Turbo Tax notified me right away and allowed me to correct and resubmit. No problems
Date published: 2023-04-17
Rated 5 out of 5 by from Very good tax prep program Goes through every aspect of tax preparation step-by-step. Easy to follow prompts with additional information when needed. Highly recommended.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is easy to use I think that TurboTax is easy to use. I also really like how it pulls your information from the previous year to save you time!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax makes filing your taxes painless Turbo tax walked you through the entire process and offers valuable information.
Date published: 2023-04-17
Rated 4 out of 5 by from thanks for the help very helpful had a very easy time doing my taxes and i would use turbo tax again
Date published: 2023-04-17
Rated 5 out of 5 by from Simple Easy to use, quick to file. I've been using TurboTax for years and it keeps improving. I will continue to file using TurboTax for years to come.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax It was quick, to the point, easy. I filed my taxes for the first time in under 30 minutes
Date published: 2023-04-17
Rated 4 out of 5 by from I have been using turbo tax for years I love that it is fast and easy. Only 4 stars because it is a little pricey, but I have never priced an account either so I may be actually saving money.
Date published: 2023-04-17
Rated 3 out of 5 by from Insufficient Guidance For Filing in 2 States TurboTax is a great timesaver overall. However, the product is confusing to use when you are working in one state, living in another, and have to file returns in multiple states. It is unclear what goes into the boxes that ask you what should be included or excluded in each of the states. In other words, do you put in the income that should be included for the state in question, or excluded from the state in question? Also, the program asks you to enter in a loss attributable to the state in question, which is generally a negative number, but the program is configured to treat positive numbers as losses, and not to accept negative numbers. You need to provide further guidance IN PLAIN ENGLISH to multi-state filers to end the confusion and ambiguities. Because this area is so confusing and murky, tax auditors in many states (especially NJ) take advantage of people's lack of understanding and do not want to give you proper credit for taxes paid to other jurisdictions. Rather, they try to spin your head five ways from Sunday so that you will end up paying double taxes to two different states. If TurboTax spelled this situation out in greater detail using PLAIN ENGLISH so that people would understand how credits for taxes paid to other jurisdictions works, one would be better able to defend themselves in the above scenario.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1515