TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 3 out of 5 by from Good, but fix the rounding errors for wash sales. It was frustrating to manually edit each wash sale that was automatically rounded down to zero on my 1099-B.
Date published: 2021-02-21
Rated 5 out of 5 by from So easy to work with I have been using Turbo Tax for the last 3 years and it has been so easy to work with. I do use the chats when i need help. Great program!
Date published: 2021-02-21
Rated 5 out of 5 by from wasn't entitled t o e-file i had trouble e-filing my taxes . the taxes expert help and guided me to were i need to go and showed me where to go to get my paperwork done to i can submit my taxes
Date published: 2021-02-21
Rated 5 out of 5 by from Love Turbo Tax This my third year using TurboTax and I Love it. It is so easy to just follow the prompts and answer the questions. I believe I get all of what is coming to me.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is logical and efficient. Long wait for LiveChat, but Juan was more than willing to help. I appreciated that I had this option to ask questions and receive answers.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is outstanding I do enjoy using Turbo Tax cause it affords me the opportunity to do my taxes myself. I really enjoy doing the numbers myself cause I have a math degree.
Date published: 2021-02-21
Rated 5 out of 5 by from Pro fession ale! I spoke with 3 of your tax experts and the help i received was awesome they were very kind, patient and extremely helpful
Date published: 2021-02-21
Rated 4 out of 5 by from Good but can improve Some information was a little vague, but overall the experience was good
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is Great I have used Turbo Tax for 7 years for myself and family and it has been great.
Date published: 2021-02-21
Rated 3 out of 5 by from Meh Our State Return was rejected due to a software error. There was no reject code, which made it hard for a specialist to help us. When I sent the specialist a copy of what was included in the email, he left the conversation. We refiled on our own and have our fingers crossed that we did it right, since we were left with no guidance on how to fix the "software issue".
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1514
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Good, but fix the rounding errors for wash sales. It was frustrating to manually edit each wash sale that was automatically rounded down to zero on my 1099-B.
Date published: 2021-02-21
Rated 5 out of 5 by from So easy to work with I have been using Turbo Tax for the last 3 years and it has been so easy to work with. I do use the chats when i need help. Great program!
Date published: 2021-02-21
Rated 5 out of 5 by from wasn't entitled t o e-file i had trouble e-filing my taxes . the taxes expert help and guided me to were i need to go and showed me where to go to get my paperwork done to i can submit my taxes
Date published: 2021-02-21
Rated 5 out of 5 by from Love Turbo Tax This my third year using TurboTax and I Love it. It is so easy to just follow the prompts and answer the questions. I believe I get all of what is coming to me.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is logical and efficient. Long wait for LiveChat, but Juan was more than willing to help. I appreciated that I had this option to ask questions and receive answers.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is outstanding I do enjoy using Turbo Tax cause it affords me the opportunity to do my taxes myself. I really enjoy doing the numbers myself cause I have a math degree.
Date published: 2021-02-21
Rated 5 out of 5 by from Pro fession ale! I spoke with 3 of your tax experts and the help i received was awesome they were very kind, patient and extremely helpful
Date published: 2021-02-21
Rated 4 out of 5 by from Good but can improve Some information was a little vague, but overall the experience was good
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is Great I have used Turbo Tax for 7 years for myself and family and it has been great.
Date published: 2021-02-21
Rated 3 out of 5 by from Meh Our State Return was rejected due to a software error. There was no reject code, which made it hard for a specialist to help us. When I sent the specialist a copy of what was included in the email, he left the conversation. We refiled on our own and have our fingers crossed that we did it right, since we were left with no guidance on how to fix the "software issue".
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1514