TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from This filing experience was the worst! I kept getting an error when the system was reviewing my federal tax information. So I would log out, log back in, turn it on and off, delete and re-enter, then just start over and I would still get this error. So I called the customer service who had no idea what the problem was. I was on hold for approximately 20 minutes. Then they had me just delete a form and re-enter just that form. And it seemed to have pushed it through. I thought maybe they had done something on their end. So I get all the way to the point of filing. I have already paid. The system does a final review and I get the same error code. Turns out the system kept adding in another W-2 line and doubling one of my values for another form, Ultimately holding the system up, but also gipping me on some of my refund due to the doubled value. This is my 6th year of turbo tax, the last few years were quick and easy. This year has been time consuming and difficult to work with. May not be back next year.
Date published: 2021-03-01
Rated 5 out of 5 by from 20+ Year Turbo Tax User Easy to navigate, catches places the I might have missed. I have used Turbo Tax for more than 20 years and really trust this product.
Date published: 2021-03-01
Rated 5 out of 5 by from First time I tried Turbo Tax it was easy The filing went easy the explanations precise and easy to understand. I just wish I had refund coming. I am paying more in Taxes than Trump and Amazon.
Date published: 2021-03-01
Rated 5 out of 5 by from Outstanding!!! Easy to use. I have been using it for over ten years. Great work team.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is Terrific !! I filed on line & it was quick & easy. I have recommended it to family & friends ! Thanks !
Date published: 2021-03-01
Rated 5 out of 5 by from use it every year so easy to use every year - very innovative technology
Date published: 2021-03-01
Rated 4 out of 5 by from Awesome Very simple to use. I have used turbo tax for years never been disappointed.
Date published: 2021-03-01
Rated 2 out of 5 by from Glitches Overall, turbotax is pretty intuitive. But there were glitches this year that took me HOURS to find and fix. Not happy.
Date published: 2021-03-01
Rated 5 out of 5 by from So Simple This was my first time filing taxes, but Turbotax sure made it easy for me.
Date published: 2021-03-01
Rated 5 out of 5 by from awsome very easy to follow and love to use it very fast to do and no problems
Date published: 2021-03-01
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