TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TT! I've been using TurboTax for 4 years now. I love how easy they made the program and the ability it has to pull in W2 from lots of employers so you don't have to key in all that data. Some of it is still a bit "heady", but I think that is the nature of the beast. By far, the best product out there for those who want to tackle their own taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Makes it easy Enjoy doing taxes on turbo tax. Makes it easy to file both federal and state.
Date published: 2023-04-17
Rated 2 out of 5 by from Turbo Tax is terrible. The only redeeming quality this service has is it's tax experts. being able to talk to someone when your getting frustrated is both comforting and incredibly helpful. That being said the pushy way they kept trying to up sell state tax returns was ridiculous. I lived in FL, they don't have state income taxes therefore no matter how much pushing accures it's not happening. That's also doesn't take into account people who don't have HDHI plans. I had a 1095c not a 8889s. that was annoying to no end, fix it.
Date published: 2023-04-17
Rated 5 out of 5 by from Love Turbo Tax Turbo tax makes doing takes easy. I've been using them for 8 years now.
Date published: 2023-04-17
Rated 2 out of 5 by from Business Version Too Difficult For the cost of this product, I thought the prompts would be more helpful and more frequent. I was not able to override some blanks that the program kept telling me to fill in even though they did not apply to my situation. I ended up not being able to file electronically so now I am filing an extension and mailing them in later. VERY disappointed.
Date published: 2023-04-17
Rated 1 out of 5 by from Terrible and over priced You guys charge way more than you should for such a simple process
Date published: 2023-04-17
Rated 2 out of 5 by from Overpriced with hidden fees For having to fill out and do everything myself it should be much cheaper. Thinking it is time to get a real accountant as they would cost less money and save me a ton of time. This product used to be much better but has gone downhill the last few years.
Date published: 2023-04-17
Rated 5 out of 5 by from I'm a first timer and this was awesome. Great tool to use, i went through my adp app that took me directly to the tools, the experience was great.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax is way too expensive! I basically lost my entire Fed refund! This use to be free and/or inexpensive.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Improved since last time I used many years ago! Thank you
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1498
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TT! I've been using TurboTax for 4 years now. I love how easy they made the program and the ability it has to pull in W2 from lots of employers so you don't have to key in all that data. Some of it is still a bit "heady", but I think that is the nature of the beast. By far, the best product out there for those who want to tackle their own taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Makes it easy Enjoy doing taxes on turbo tax. Makes it easy to file both federal and state.
Date published: 2023-04-17
Rated 2 out of 5 by from Turbo Tax is terrible. The only redeeming quality this service has is it's tax experts. being able to talk to someone when your getting frustrated is both comforting and incredibly helpful. That being said the pushy way they kept trying to up sell state tax returns was ridiculous. I lived in FL, they don't have state income taxes therefore no matter how much pushing accures it's not happening. That's also doesn't take into account people who don't have HDHI plans. I had a 1095c not a 8889s. that was annoying to no end, fix it.
Date published: 2023-04-17
Rated 5 out of 5 by from Love Turbo Tax Turbo tax makes doing takes easy. I've been using them for 8 years now.
Date published: 2023-04-17
Rated 2 out of 5 by from Business Version Too Difficult For the cost of this product, I thought the prompts would be more helpful and more frequent. I was not able to override some blanks that the program kept telling me to fill in even though they did not apply to my situation. I ended up not being able to file electronically so now I am filing an extension and mailing them in later. VERY disappointed.
Date published: 2023-04-17
Rated 1 out of 5 by from Terrible and over priced You guys charge way more than you should for such a simple process
Date published: 2023-04-17
Rated 2 out of 5 by from Overpriced with hidden fees For having to fill out and do everything myself it should be much cheaper. Thinking it is time to get a real accountant as they would cost less money and save me a ton of time. This product used to be much better but has gone downhill the last few years.
Date published: 2023-04-17
Rated 5 out of 5 by from I'm a first timer and this was awesome. Great tool to use, i went through my adp app that took me directly to the tools, the experience was great.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax is way too expensive! I basically lost my entire Fed refund! This use to be free and/or inexpensive.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Improved since last time I used many years ago! Thank you
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1498