TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from Easier than anticipated. some of the questions were hard to answer this made me uneasy.
Date published: 2021-02-24
Rated 2 out of 5 by from EH.. They keep making you upgrade and they're not strait forward with how much you'll actually pay at the end. I upgraded to ask a Tax Expert questions, and I spent an hour with someone who ended up not being a tax expert. After they finally transferred me to a tax expert, It only took 10 minutes to answer my questions. An entire hour could have been saved if they had just sent me to the tax expert in the first place.
Date published: 2021-02-24
Rated 5 out of 5 by from Still love TurboTax I filed a joint return and a single return for my Mother. I feel confident using TurboTax all these years.
Date published: 2021-02-24
Rated 3 out of 5 by from Turbo Tax Surprise I knew I had a refund from Federal and would owe taxes to my State. I filed the Federal electronically first so I would have the money to file my State taxes later. Once I received my Federal refund I went back into Turbo Tax Deluxe and found I could not file my State tax electronically unless I submitted it at the same time as my Federal e-file. Now I have to print and mail my State tax instead of sending it electronically.
Date published: 2021-02-24
Rated 5 out of 5 by from This was amazing to use, again, this year! This is the second year that I have filed my return through TurboTax. It was different for me this year, but with all the help windows and virtual assistant, I got my taxes filed with ease! Thank you TurboTax!
Date published: 2021-02-24
Rated 4 out of 5 by from Easy to use - bad filing process though for 2nd year in a row, had difficultly at end, signing on to pay the $20 state filing fee. Worked on phone with rep for over an hour with no luck. Last year when it happened, my taxes got paid TWICE - and I never was able to get duplicate payment back. Lets ope that doesn't happen again....
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is awesome I had an issue and Shawnee helped me through it I am thoroughly satisfied
Date published: 2021-02-24
Rated 5 out of 5 by from Very easy to use! TT was very easy to use for my first time! Very happy with the customer service!
Date published: 2021-02-24
Rated 5 out of 5 by from turbo tax is awsome ans so easy to follow it was very easy simple guidelines and instructions to follow
Date published: 2021-02-24
Rated 5 out of 5 by from Outstanding!!! Great Product, simple,fast,painless. I highly recommend Turbotax.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 1498
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Easier than anticipated. some of the questions were hard to answer this made me uneasy.
Date published: 2021-02-24
Rated 2 out of 5 by from EH.. They keep making you upgrade and they're not strait forward with how much you'll actually pay at the end. I upgraded to ask a Tax Expert questions, and I spent an hour with someone who ended up not being a tax expert. After they finally transferred me to a tax expert, It only took 10 minutes to answer my questions. An entire hour could have been saved if they had just sent me to the tax expert in the first place.
Date published: 2021-02-24
Rated 5 out of 5 by from Still love TurboTax I filed a joint return and a single return for my Mother. I feel confident using TurboTax all these years.
Date published: 2021-02-24
Rated 3 out of 5 by from Turbo Tax Surprise I knew I had a refund from Federal and would owe taxes to my State. I filed the Federal electronically first so I would have the money to file my State taxes later. Once I received my Federal refund I went back into Turbo Tax Deluxe and found I could not file my State tax electronically unless I submitted it at the same time as my Federal e-file. Now I have to print and mail my State tax instead of sending it electronically.
Date published: 2021-02-24
Rated 5 out of 5 by from This was amazing to use, again, this year! This is the second year that I have filed my return through TurboTax. It was different for me this year, but with all the help windows and virtual assistant, I got my taxes filed with ease! Thank you TurboTax!
Date published: 2021-02-24
Rated 4 out of 5 by from Easy to use - bad filing process though for 2nd year in a row, had difficultly at end, signing on to pay the $20 state filing fee. Worked on phone with rep for over an hour with no luck. Last year when it happened, my taxes got paid TWICE - and I never was able to get duplicate payment back. Lets ope that doesn't happen again....
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is awesome I had an issue and Shawnee helped me through it I am thoroughly satisfied
Date published: 2021-02-24
Rated 5 out of 5 by from Very easy to use! TT was very easy to use for my first time! Very happy with the customer service!
Date published: 2021-02-24
Rated 5 out of 5 by from turbo tax is awsome ans so easy to follow it was very easy simple guidelines and instructions to follow
Date published: 2021-02-24
Rated 5 out of 5 by from Outstanding!!! Great Product, simple,fast,painless. I highly recommend Turbotax.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 1498