TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from it was pretty simple well I did have to go back and finish because it got stuck updating or buffering
Date published: 2021-02-22
Rated 5 out of 5 by from Perfect as always! Breaks everything down and really eases my anxiety! Explains everything in a way anyone can understand!
Date published: 2021-02-22
Rated 2 out of 5 by from Easy but sneaky Super easy to use. However, the fees and upcharges are very sneaky. For example, you'll get all the way through your tax info and then it won't let you proceed with filing until you upgrade to the "Deluxe" version.
Date published: 2021-02-22
Rated 5 out of 5 by from I always use Turbo Tax It’s easy, step by step. I have used this for eight years now.
Date published: 2021-02-22
Rated 4 out of 5 by from Why the extra $40 for state?? Good overall experience but I was taken aback by getting charged an extra $40 to file my return. It said upgrade for $40 and when I paid it changed to $80. C'mon guys. All I had was an HSA I barely used and I got charged $80 to use your product. Never paid before. Never again
Date published: 2021-02-22
Rated 5 out of 5 by from Awesome and easy application Very easy to use. Great explanation for tax rules and laws.
Date published: 2021-02-22
Rated 2 out of 5 by from Buggy and Frustrating Ran into a few issues filing this year. This has never happened before. My first issue was that my state income tax forms populated incorrectly and suddenly doubled my income. Your customer service chat functions for standard users is abysmal and provided no usable information. However, I was eventually able to identify and delete the duplicate forms. My second issue was with a 1099-DIV form. The "Fix my Federal Return" button did nothing. It did not record any changes I made. It was exceedingly difficult and painstaking to navigate back to the original form and make line by line changes. As the cost of this product has gone up, the ease of use and customer service has evaporated. I hope this is the last time I use your service.
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo Tax self employed has gliches would not automatically bring info from last year forward. Had a glich, but they were good helping me around it. Could not get it to import my deductions from intuit on my phone ap forrecording deductions and mileage. Cost way too much
Date published: 2021-02-22
Rated 5 out of 5 by from Great program I have used Turbo Tax for about 10 years and find it easy to use. I did have a problem this year and had to consult one of the advisors. I found them very helpful and they helped me resolve the problem.
Date published: 2021-02-22
Rated 5 out of 5 by from Easiest filing done to date Filled all the tax info by myself. Very easy. Would recommend turbo tax to my family.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1482
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from it was pretty simple well I did have to go back and finish because it got stuck updating or buffering
Date published: 2021-02-22
Rated 5 out of 5 by from Perfect as always! Breaks everything down and really eases my anxiety! Explains everything in a way anyone can understand!
Date published: 2021-02-22
Rated 2 out of 5 by from Easy but sneaky Super easy to use. However, the fees and upcharges are very sneaky. For example, you'll get all the way through your tax info and then it won't let you proceed with filing until you upgrade to the "Deluxe" version.
Date published: 2021-02-22
Rated 5 out of 5 by from I always use Turbo Tax It’s easy, step by step. I have used this for eight years now.
Date published: 2021-02-22
Rated 4 out of 5 by from Why the extra $40 for state?? Good overall experience but I was taken aback by getting charged an extra $40 to file my return. It said upgrade for $40 and when I paid it changed to $80. C'mon guys. All I had was an HSA I barely used and I got charged $80 to use your product. Never paid before. Never again
Date published: 2021-02-22
Rated 5 out of 5 by from Awesome and easy application Very easy to use. Great explanation for tax rules and laws.
Date published: 2021-02-22
Rated 2 out of 5 by from Buggy and Frustrating Ran into a few issues filing this year. This has never happened before. My first issue was that my state income tax forms populated incorrectly and suddenly doubled my income. Your customer service chat functions for standard users is abysmal and provided no usable information. However, I was eventually able to identify and delete the duplicate forms. My second issue was with a 1099-DIV form. The "Fix my Federal Return" button did nothing. It did not record any changes I made. It was exceedingly difficult and painstaking to navigate back to the original form and make line by line changes. As the cost of this product has gone up, the ease of use and customer service has evaporated. I hope this is the last time I use your service.
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo Tax self employed has gliches would not automatically bring info from last year forward. Had a glich, but they were good helping me around it. Could not get it to import my deductions from intuit on my phone ap forrecording deductions and mileage. Cost way too much
Date published: 2021-02-22
Rated 5 out of 5 by from Great program I have used Turbo Tax for about 10 years and find it easy to use. I did have a problem this year and had to consult one of the advisors. I found them very helpful and they helped me resolve the problem.
Date published: 2021-02-22
Rated 5 out of 5 by from Easiest filing done to date Filled all the tax info by myself. Very easy. Would recommend turbo tax to my family.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1482