TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Will not use again Fees kept increasing the further along in the process. No live customer service to help with rejected filing.
Date published: 2023-04-17
Rated 4 out of 5 by from Customer Service was very helpful Talked to live help & she was awesome. Very knowledgeable!
Date published: 2023-04-17
Rated 4 out of 5 by from Easy & Hassle Free Helpful and fast acting. It took me an hour. I didn't like that I had to use the PRO version as opposed to the free version, just because I had to include an HSA.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for several years and have found it to be a reliable, somewhat easy program. I would like to see additional payment options at the end. I have AARP, AAA, etc and I have not been able to use those discounts.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is very user friendly The application explains everything in plain English so it's easy to understand.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbotax is awsome My experience was great and i have no complaints with any service everything went smooth as can be
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Makes It Simple Ive used TurboTax for the past 4 years and I love using it because they make it so easy for me to navigate.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Excellent Service Review I requested assistance from the TurboTax in-person service. The tax expert contacted me immediately, quickly diagnosed the problem and helped make the appropriate amendments to my return. Excellent service!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is very good I wish TurboTax would include the Schedule W for Delaware. This is a real pain for me. I always have to file a printed form to Delaware.
Date published: 2023-04-17
Rated 5 out of 5 by from Good for old people, lol This process was simple and senior citizen friendly.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1482
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Will not use again Fees kept increasing the further along in the process. No live customer service to help with rejected filing.
Date published: 2023-04-17
Rated 4 out of 5 by from Customer Service was very helpful Talked to live help & she was awesome. Very knowledgeable!
Date published: 2023-04-17
Rated 4 out of 5 by from Easy & Hassle Free Helpful and fast acting. It took me an hour. I didn't like that I had to use the PRO version as opposed to the free version, just because I had to include an HSA.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for several years and have found it to be a reliable, somewhat easy program. I would like to see additional payment options at the end. I have AARP, AAA, etc and I have not been able to use those discounts.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is very user friendly The application explains everything in plain English so it's easy to understand.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbotax is awsome My experience was great and i have no complaints with any service everything went smooth as can be
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Makes It Simple Ive used TurboTax for the past 4 years and I love using it because they make it so easy for me to navigate.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Excellent Service Review I requested assistance from the TurboTax in-person service. The tax expert contacted me immediately, quickly diagnosed the problem and helped make the appropriate amendments to my return. Excellent service!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is very good I wish TurboTax would include the Schedule W for Delaware. This is a real pain for me. I always have to file a printed form to Delaware.
Date published: 2023-04-17
Rated 5 out of 5 by from Good for old people, lol This process was simple and senior citizen friendly.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1482