TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is awesome I used TurboTax in 2014. I haven't worked since bc I was taking care of my grandson. Finally started back to work last year.
Date published: 2021-02-22
Rated 3 out of 5 by from Not As Please This Year I appreciate that TurboTax took the measures they did to include new COVID tax info and the always user-friendly layout guiding us through that. The one thing I was very unhappy about this year was the lack of help I got from representatives. Firstly, it is too difficult to get to a representative. There are so many steps just to get someone on the phone or chat line. Secondly, I contacted 3 different representatives using 3 different methods, none of which were able to help me. The first was a web chat that timed out and I got no follow-up whatsoever once we were disconnected. The second was a live chat, in which the person said they would call me to more easily address my issue, but once I stated my question, I got put on hold and they never came back on the line and we were automatically disconnected...again...no follow-up. Lastly, I contact someone on the phone and asked them my question and all they could do is read me the text from the site I could read myself. When I pay for tax services, I need skills that reach beyond mine, otherwise it's not worth it for me to pay extra. For these reasons, I was very disappointed this year, but I will still use TurboTax in the future due to the numerous upsides of the service.
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax has been my go-to tax preparer for a very long time. So easy to use and has been free for me since I am single with only W2 income. I am very gratefull for the ease in filling in the information and helpful instructions to check if it's correct. Thank you Turbo Tax!
Date published: 2021-02-22
Rated 4 out of 5 by from Quick and Easy Quick and Easy. The Turbo Tax Live Deluxe was great feature to have live help along the way.
Date published: 2021-02-22
Rated 5 out of 5 by from Super easy to file! I love how easy the program is to use and it really takes the intimidation out of the whole process.
Date published: 2021-02-22
Rated 5 out of 5 by from Great product I have used Turbo Tax for a number of years and have been completely satisfied.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is very intuitive. The questions are intuitive, the forms are easy to fill, and smart checking the return is very assuring.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to Use Software Turbo Tax was so easy to use. I even received a phone call from a representative who stayed on the line with me to help resolve my questions. It didnt take alot of time. I especially liked that it would save all of my entered data, and I could come back and finish it at any time. They gave me plenty of time to finish as well.
Date published: 2021-02-22
Rated 1 out of 5 by from turbo tax i will not be returning next year to Turbo Tax. It has become too expensive with all the fees. i do not have complicated taxes. would not recommend again.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax business No issues worked fine. Most likely will use next year
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1479
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is awesome I used TurboTax in 2014. I haven't worked since bc I was taking care of my grandson. Finally started back to work last year.
Date published: 2021-02-22
Rated 3 out of 5 by from Not As Please This Year I appreciate that TurboTax took the measures they did to include new COVID tax info and the always user-friendly layout guiding us through that. The one thing I was very unhappy about this year was the lack of help I got from representatives. Firstly, it is too difficult to get to a representative. There are so many steps just to get someone on the phone or chat line. Secondly, I contacted 3 different representatives using 3 different methods, none of which were able to help me. The first was a web chat that timed out and I got no follow-up whatsoever once we were disconnected. The second was a live chat, in which the person said they would call me to more easily address my issue, but once I stated my question, I got put on hold and they never came back on the line and we were automatically disconnected...again...no follow-up. Lastly, I contact someone on the phone and asked them my question and all they could do is read me the text from the site I could read myself. When I pay for tax services, I need skills that reach beyond mine, otherwise it's not worth it for me to pay extra. For these reasons, I was very disappointed this year, but I will still use TurboTax in the future due to the numerous upsides of the service.
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax has been my go-to tax preparer for a very long time. So easy to use and has been free for me since I am single with only W2 income. I am very gratefull for the ease in filling in the information and helpful instructions to check if it's correct. Thank you Turbo Tax!
Date published: 2021-02-22
Rated 4 out of 5 by from Quick and Easy Quick and Easy. The Turbo Tax Live Deluxe was great feature to have live help along the way.
Date published: 2021-02-22
Rated 5 out of 5 by from Super easy to file! I love how easy the program is to use and it really takes the intimidation out of the whole process.
Date published: 2021-02-22
Rated 5 out of 5 by from Great product I have used Turbo Tax for a number of years and have been completely satisfied.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is very intuitive. The questions are intuitive, the forms are easy to fill, and smart checking the return is very assuring.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to Use Software Turbo Tax was so easy to use. I even received a phone call from a representative who stayed on the line with me to help resolve my questions. It didnt take alot of time. I especially liked that it would save all of my entered data, and I could come back and finish it at any time. They gave me plenty of time to finish as well.
Date published: 2021-02-22
Rated 1 out of 5 by from turbo tax i will not be returning next year to Turbo Tax. It has become too expensive with all the fees. i do not have complicated taxes. would not recommend again.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax business No issues worked fine. Most likely will use next year
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1479