TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Grateful for Software Taxes are always a complicated process, but software makes it much better. My only issue Is that when you need someone to review something or have a question; there is a bit of a wait for a callback. And if the call gets dropped, as it did to me today, there is no immediate callback. You have to start over and wait in line again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was excellent! I was able to self-prepare with no issues and it was so simple to do!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is awesome platform! It's second year that I use turbotax platform for my tax filings, and what I can say-It's amazing!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Tax resource Easy to use, hand held all the way through. One of the best tools to do your taxes.
Date published: 2023-04-18
Rated 4 out of 5 by from Not bad at all. Where I had some concern about a question, Turbo Tax answered it.
Date published: 2023-04-18
Rated 5 out of 5 by from Always so helpful Turbo Tax makes filing my returns less stressful. All the pop-up information boxes have explained so much for me. I don't fill like I am just filling information, I feel like I understand what I am doing. I especially like when Turbo Tax says, "last year you did this......does that still apply this year?" Also, when the program makes me aware of changes to laws. Great program.
Date published: 2023-04-18
Rated 5 out of 5 by from So easy! Turbo Tax is amazing. So simple and so fast. I was stressed with filing my taxes this year, but TurboTax really did make the process amazing and stress free.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax is Not FREE I like the format and user friendly system, but my only complaint is that I end up having to pay for fees that I don't deem necessary when I'm doing all the work myself.
Date published: 2023-04-18
Rated 5 out of 5 by from So easy I talked to a person at another tax prep place and was not getting back what I am now, mostly because of their huge fees. I was able to handle even a more complicated return and pay less in fees. My return is mine!
Date published: 2023-04-18
Rated 1 out of 5 by from Forced to upgrade TurboTax package One several occasions you are brought to a page where you are presented with several options. But on the second occasion the cheaper options you have originally selected disappear and you are forced to upgrade. There's no choice, otherwise your taxes will not be filed.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1471
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Grateful for Software Taxes are always a complicated process, but software makes it much better. My only issue Is that when you need someone to review something or have a question; there is a bit of a wait for a callback. And if the call gets dropped, as it did to me today, there is no immediate callback. You have to start over and wait in line again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was excellent! I was able to self-prepare with no issues and it was so simple to do!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is awesome platform! It's second year that I use turbotax platform for my tax filings, and what I can say-It's amazing!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Tax resource Easy to use, hand held all the way through. One of the best tools to do your taxes.
Date published: 2023-04-18
Rated 4 out of 5 by from Not bad at all. Where I had some concern about a question, Turbo Tax answered it.
Date published: 2023-04-18
Rated 5 out of 5 by from Always so helpful Turbo Tax makes filing my returns less stressful. All the pop-up information boxes have explained so much for me. I don't fill like I am just filling information, I feel like I understand what I am doing. I especially like when Turbo Tax says, "last year you did this......does that still apply this year?" Also, when the program makes me aware of changes to laws. Great program.
Date published: 2023-04-18
Rated 5 out of 5 by from So easy! Turbo Tax is amazing. So simple and so fast. I was stressed with filing my taxes this year, but TurboTax really did make the process amazing and stress free.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax is Not FREE I like the format and user friendly system, but my only complaint is that I end up having to pay for fees that I don't deem necessary when I'm doing all the work myself.
Date published: 2023-04-18
Rated 5 out of 5 by from So easy I talked to a person at another tax prep place and was not getting back what I am now, mostly because of their huge fees. I was able to handle even a more complicated return and pay less in fees. My return is mine!
Date published: 2023-04-18
Rated 1 out of 5 by from Forced to upgrade TurboTax package One several occasions you are brought to a page where you are presented with several options. But on the second occasion the cheaper options you have originally selected disappear and you are forced to upgrade. There's no choice, otherwise your taxes will not be filed.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1471