TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax Easy To Use Turbo Tax was easy to use. They take you step by step, with great instructions.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use! I find TurboTax easy to use overall - although it is not quite the same as filling out a paper form. If you want a certain line item or MAGI number, it is hard to find. Pretty straightforward, though, and easy to maneuver through.
Date published: 2023-04-18
Rated 3 out of 5 by from Prices increased almost double! I love that TurboTax helps me file my return in detail, however, I used to be free some time back. Now it has gone up significantly year by year, which is unfortunate.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use five stars due to the ease of use for this system.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Very simple to use and easy to upload documents - making it very efficient.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax works for me nice and easy, been using turbotax for years now and am happy with it
Date published: 2023-04-18
Rated 5 out of 5 by from Love TurboTax! Tis is my second time using turbotax. Always quick, easy, and super helpful.
Date published: 2023-04-18
Rated 3 out of 5 by from inconsistent call back I had a few basic questions. I reached out 4 times. my first interaction was very productive. the first assistant was helpful and forwarded me to the tax expert who was incredibly helpful in directing me to deductions. the second interaction the assistant was barely awake and put me on hold and never came back. the third time it was silence. the fourth time the assitant was very helpful but the live assist for the tax expert never called me back.
Date published: 2023-04-18
Rated 3 out of 5 by from Its alright... The site seems fairly easy to use but you guys charge more than my typical tax person whom I waited to long to reach out to. Honestly this was my first time doing my taxes my self. I'm sure y'all are cheaper than H&R Block with all the fees they charge for forms but still...this was too pricy. Had the price been better, 5 stars but because of the price along with another 40 service fee; I don't think it's worth it. Unless you're getting back a BIG return and the charge won't affect you.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is my go to Tax Platform Turbo Tax the upgraded premium really helped me out!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1466
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Easy To Use Turbo Tax was easy to use. They take you step by step, with great instructions.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use! I find TurboTax easy to use overall - although it is not quite the same as filling out a paper form. If you want a certain line item or MAGI number, it is hard to find. Pretty straightforward, though, and easy to maneuver through.
Date published: 2023-04-18
Rated 3 out of 5 by from Prices increased almost double! I love that TurboTax helps me file my return in detail, however, I used to be free some time back. Now it has gone up significantly year by year, which is unfortunate.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use five stars due to the ease of use for this system.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Very simple to use and easy to upload documents - making it very efficient.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax works for me nice and easy, been using turbotax for years now and am happy with it
Date published: 2023-04-18
Rated 5 out of 5 by from Love TurboTax! Tis is my second time using turbotax. Always quick, easy, and super helpful.
Date published: 2023-04-18
Rated 3 out of 5 by from inconsistent call back I had a few basic questions. I reached out 4 times. my first interaction was very productive. the first assistant was helpful and forwarded me to the tax expert who was incredibly helpful in directing me to deductions. the second interaction the assistant was barely awake and put me on hold and never came back. the third time it was silence. the fourth time the assitant was very helpful but the live assist for the tax expert never called me back.
Date published: 2023-04-18
Rated 3 out of 5 by from Its alright... The site seems fairly easy to use but you guys charge more than my typical tax person whom I waited to long to reach out to. Honestly this was my first time doing my taxes my self. I'm sure y'all are cheaper than H&R Block with all the fees they charge for forms but still...this was too pricy. Had the price been better, 5 stars but because of the price along with another 40 service fee; I don't think it's worth it. Unless you're getting back a BIG return and the charge won't affect you.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is my go to Tax Platform Turbo Tax the upgraded premium really helped me out!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1466