TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax makes it very easy to file my taxes Awesome! very easy to use. Will keep using Turbotax for years to come.
Date published: 2021-02-22
Rated 5 out of 5 by from turbo tax is great Love turbo tax it was very quick and easy to use very self-explanatory
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the bomb! Easy, easy, easy as pie! Will highly recommend! Bravo!
Date published: 2021-02-22
Rated 5 out of 5 by from Great rep it was great my rep was a great help. & made sure I got the max refund
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax really help me out It was simple, quick. People should use Turbo tax more often.
Date published: 2021-02-22
Rated 4 out of 5 by from Worked very well for me It was extremely easy to use and understand, I did however find it difficult to receive an email verification code.
Date published: 2021-02-22
Rated 5 out of 5 by from Smooth Sailing Smooth Sailing from Start to E-filing. Even though I have used Turbo Tax before, this year filing during COVID was more challenging, but Turbo Tax was easy to follow and complete the Tax return.
Date published: 2021-02-22
Rated 4 out of 5 by from not free easy to use but it ended up costing me $70.00 that is upsetting!!!
Date published: 2021-02-22
Rated 5 out of 5 by from Awesome easy and breeze and breeze easy to do no problemss
Date published: 2021-02-22
Rated 2 out of 5 by from Confusing Finish I attempted e-file following Turbo Tax directions. Multiple screens later TurboTax starting asking for more money to both state tax and/or take more from my refund. I backed up and checked No for e-file State. Turbo tax then took me forward on a different path of questions. However, it never asked questions about Federal tax that I check 'Yes e-file' and never finished the federal filing. I only discovered this when I opened Turbo Tax the next day and it finally asked questions about whether I want to file my Federal return. The filing process with Turbo Tax is both confusing and irritating. Clarify on the first step that the additional cost if you file a State form. Also, if someone indicates they want to e-file the federal form why didn't the software finish the process. Instead, it went back to trying to sell me the state form e-file that I indicated on the second round that I did not want. Worst of all there was no warning that after completing all the steps that Turbo tax never filed my federal form.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1447
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax makes it very easy to file my taxes Awesome! very easy to use. Will keep using Turbotax for years to come.
Date published: 2021-02-22
Rated 5 out of 5 by from turbo tax is great Love turbo tax it was very quick and easy to use very self-explanatory
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the bomb! Easy, easy, easy as pie! Will highly recommend! Bravo!
Date published: 2021-02-22
Rated 5 out of 5 by from Great rep it was great my rep was a great help. & made sure I got the max refund
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax really help me out It was simple, quick. People should use Turbo tax more often.
Date published: 2021-02-22
Rated 4 out of 5 by from Worked very well for me It was extremely easy to use and understand, I did however find it difficult to receive an email verification code.
Date published: 2021-02-22
Rated 5 out of 5 by from Smooth Sailing Smooth Sailing from Start to E-filing. Even though I have used Turbo Tax before, this year filing during COVID was more challenging, but Turbo Tax was easy to follow and complete the Tax return.
Date published: 2021-02-22
Rated 4 out of 5 by from not free easy to use but it ended up costing me $70.00 that is upsetting!!!
Date published: 2021-02-22
Rated 5 out of 5 by from Awesome easy and breeze and breeze easy to do no problemss
Date published: 2021-02-22
Rated 2 out of 5 by from Confusing Finish I attempted e-file following Turbo Tax directions. Multiple screens later TurboTax starting asking for more money to both state tax and/or take more from my refund. I backed up and checked No for e-file State. Turbo tax then took me forward on a different path of questions. However, it never asked questions about Federal tax that I check 'Yes e-file' and never finished the federal filing. I only discovered this when I opened Turbo Tax the next day and it finally asked questions about whether I want to file my Federal return. The filing process with Turbo Tax is both confusing and irritating. Clarify on the first step that the additional cost if you file a State form. Also, if someone indicates they want to e-file the federal form why didn't the software finish the process. Instead, it went back to trying to sell me the state form e-file that I indicated on the second round that I did not want. Worst of all there was no warning that after completing all the steps that Turbo tax never filed my federal form.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1447