TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Quick and easy! Quick and extremely easy for those who have typical tax situations. I've used it for years
Date published: 2021-02-21
Rated 5 out of 5 by from Nice and Easy! Awesome! I have use Turbo Tax for many years and keeps getting better and Faster every year. Keep up the great work Team.
Date published: 2021-02-21
Rated 4 out of 5 by from TurboTax is amazingly easy but too expensive I love TurboTax's software and how easily I can navigate the website. They are super helpful with the deductions section and it gives me great peace of mind that I know I have walked through all of the possible forms. However, it is very disheartening that out of my already small refund, $120 is taken out. Not to mention, the $40 for using the 'directly out of my refund' option was not disclosed right away (or if it was, it was not obvious). If there was a message at the beginning about just how much I am going to be charged and why then I might feel a little better about this but I just have a really hard time giving that much of my money to this service. Especially when filing taxes is unavoidable and I do not have a choice.
Date published: 2021-02-21
Rated 5 out of 5 by from easy to navigate Live help was very good, I felt like I was in good hands.
Date published: 2021-02-21
Rated 3 out of 5 by from Federal OK, IL state an issue No issues encountered with Federal Return, but had issues with IL state forms. Application said form IL-1065-V was not yet available. Got email notification (and confirmed on website) that form was available, but over a week and two updates later application still saying not available. Even worse, won't allow printing of the other forms even though could complete by downloading the 'unavailable' form from IL website. Talked with 2 different 'experts' with final result being 'wait for a future update'.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is awesome TurboTax is easy to use and understand. I had one question throughout the entire process which was answered by one the "what does this mean" hyperlinks.
Date published: 2021-02-21
Rated 4 out of 5 by from Unexpected charges Easy to use but charges should be posted sooner. Other than that, I think Turbo is ok.
Date published: 2021-02-21
Rated 5 out of 5 by from Consistant and Easy to use every year! We really enjoy the pop-up help and community support areas. We like the built in options to review multiple ways to file. The step-by-step is superb!
Date published: 2021-02-21
Rated 2 out of 5 by from HSA RIP OFF I am pretty frustrated that I was charged $35 to file my taxes because of my HSA. First of all, I don't even like having the HSA. The health insurance plan my company provides requires me to have it - its expensive to have this type of insurance as it is. So to also be charged come tax season is extremely frustrating. Not happy about this at all.
Date published: 2021-02-21
Rated 5 out of 5 by from Wonderful Experience Turbo Tax helped me with my taxes when everyone else could not. The uploads was wonderful.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1433
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Quick and easy! Quick and extremely easy for those who have typical tax situations. I've used it for years
Date published: 2021-02-21
Rated 5 out of 5 by from Nice and Easy! Awesome! I have use Turbo Tax for many years and keeps getting better and Faster every year. Keep up the great work Team.
Date published: 2021-02-21
Rated 4 out of 5 by from TurboTax is amazingly easy but too expensive I love TurboTax's software and how easily I can navigate the website. They are super helpful with the deductions section and it gives me great peace of mind that I know I have walked through all of the possible forms. However, it is very disheartening that out of my already small refund, $120 is taken out. Not to mention, the $40 for using the 'directly out of my refund' option was not disclosed right away (or if it was, it was not obvious). If there was a message at the beginning about just how much I am going to be charged and why then I might feel a little better about this but I just have a really hard time giving that much of my money to this service. Especially when filing taxes is unavoidable and I do not have a choice.
Date published: 2021-02-21
Rated 5 out of 5 by from easy to navigate Live help was very good, I felt like I was in good hands.
Date published: 2021-02-21
Rated 3 out of 5 by from Federal OK, IL state an issue No issues encountered with Federal Return, but had issues with IL state forms. Application said form IL-1065-V was not yet available. Got email notification (and confirmed on website) that form was available, but over a week and two updates later application still saying not available. Even worse, won't allow printing of the other forms even though could complete by downloading the 'unavailable' form from IL website. Talked with 2 different 'experts' with final result being 'wait for a future update'.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is awesome TurboTax is easy to use and understand. I had one question throughout the entire process which was answered by one the "what does this mean" hyperlinks.
Date published: 2021-02-21
Rated 4 out of 5 by from Unexpected charges Easy to use but charges should be posted sooner. Other than that, I think Turbo is ok.
Date published: 2021-02-21
Rated 5 out of 5 by from Consistant and Easy to use every year! We really enjoy the pop-up help and community support areas. We like the built in options to review multiple ways to file. The step-by-step is superb!
Date published: 2021-02-21
Rated 2 out of 5 by from HSA RIP OFF I am pretty frustrated that I was charged $35 to file my taxes because of my HSA. First of all, I don't even like having the HSA. The health insurance plan my company provides requires me to have it - its expensive to have this type of insurance as it is. So to also be charged come tax season is extremely frustrating. Not happy about this at all.
Date published: 2021-02-21
Rated 5 out of 5 by from Wonderful Experience Turbo Tax helped me with my taxes when everyone else could not. The uploads was wonderful.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1433