TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax is excellent! Turbo Tax is excellent talked me through the process.
Date published: 2021-02-21
Rated 3 out of 5 by from new fees? why new audit fees. I don't understand, why? why $40? why
Date published: 2021-02-21
Rated 4 out of 5 by from yes! I thought it was prettty simple. Thank you for the explanations
Date published: 2021-02-21
Rated 2 out of 5 by from They made it more difficult, hard to understand The updates to Turbo Tax are NOT good. First they assume that everything you did last year, you did this year. Then, there is no explanations of any kind as to what your suppose to do to change the information. Like in past years it was a step by step process that guided you, now you have to figure out the process yourself. Then things would pop up with absolutely no explanations as to why, and when you went to the help section it was pretty much worthless. Then there was the constant adds to pay for more expensive tax service. Then the E-File section. If you make a mistake, like not wanting your e-filing paid from your return, you have absolutely no way to change your mind, back up or correct it. Then in the state refund they had listed in there a vehicle I sold 1 year ago. There was no place, no explanation, no guide, absolutely nothing to add in a different or new vehicle. And you can't contact anyone at Turbo Tax, that is not allowed in order to figure out how to work their software. You have to pay an exorbitant amount just to speak to someone. Totally not user friendly, less friendly, and more exploitative.
Date published: 2021-02-21
Rated 5 out of 5 by from Great! I like that I can choose whether to download my tax information or enter it myself.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy-Peasy I can't believe how easy it is!! They already had my info; so I just reviewed it, entered the additional info they needed, and I was DONE :)
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax makes the process as easy as it can be! Awesome experience. Very easy and simple. The hardest thing about it was waiting on our W-2's.
Date published: 2021-02-21
Rated 5 out of 5 by from This is my 8th year with TurboTax No matter how simple or complex your taxes are, TurboTax makes it really simple. Will continue using them in the future.
Date published: 2021-02-21
Rated 4 out of 5 by from Lifetime User It was pretty simple to use Turbo Tax Deluxe for 2020. There seems to be ONE GLITCH with the software this year. It tells me I chose to defer Social Security taxes in 2019 and will be receiving a W-2c form and MUST PAY THE TAXES. This is NOT ACCURATE and lots of people are having the same exact issue.
Date published: 2021-02-21
Rated 5 out of 5 by from Awesome! We had a great experience with TurboTax, and David helped us over the phone as well. He was patient, kind, and helped us finish our return as we needed. He was the best! He answered all of our questions and was very knowledgable.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1407
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is excellent! Turbo Tax is excellent talked me through the process.
Date published: 2021-02-21
Rated 3 out of 5 by from new fees? why new audit fees. I don't understand, why? why $40? why
Date published: 2021-02-21
Rated 4 out of 5 by from yes! I thought it was prettty simple. Thank you for the explanations
Date published: 2021-02-21
Rated 2 out of 5 by from They made it more difficult, hard to understand The updates to Turbo Tax are NOT good. First they assume that everything you did last year, you did this year. Then, there is no explanations of any kind as to what your suppose to do to change the information. Like in past years it was a step by step process that guided you, now you have to figure out the process yourself. Then things would pop up with absolutely no explanations as to why, and when you went to the help section it was pretty much worthless. Then there was the constant adds to pay for more expensive tax service. Then the E-File section. If you make a mistake, like not wanting your e-filing paid from your return, you have absolutely no way to change your mind, back up or correct it. Then in the state refund they had listed in there a vehicle I sold 1 year ago. There was no place, no explanation, no guide, absolutely nothing to add in a different or new vehicle. And you can't contact anyone at Turbo Tax, that is not allowed in order to figure out how to work their software. You have to pay an exorbitant amount just to speak to someone. Totally not user friendly, less friendly, and more exploitative.
Date published: 2021-02-21
Rated 5 out of 5 by from Great! I like that I can choose whether to download my tax information or enter it myself.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy-Peasy I can't believe how easy it is!! They already had my info; so I just reviewed it, entered the additional info they needed, and I was DONE :)
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax makes the process as easy as it can be! Awesome experience. Very easy and simple. The hardest thing about it was waiting on our W-2's.
Date published: 2021-02-21
Rated 5 out of 5 by from This is my 8th year with TurboTax No matter how simple or complex your taxes are, TurboTax makes it really simple. Will continue using them in the future.
Date published: 2021-02-21
Rated 4 out of 5 by from Lifetime User It was pretty simple to use Turbo Tax Deluxe for 2020. There seems to be ONE GLITCH with the software this year. It tells me I chose to defer Social Security taxes in 2019 and will be receiving a W-2c form and MUST PAY THE TAXES. This is NOT ACCURATE and lots of people are having the same exact issue.
Date published: 2021-02-21
Rated 5 out of 5 by from Awesome! We had a great experience with TurboTax, and David helped us over the phone as well. He was patient, kind, and helped us finish our return as we needed. He was the best! He answered all of our questions and was very knowledgable.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1407