TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Who still uses Quickbooks download? It was fairly easy, but it's absurd that I cannot import QBOnline data. It was also not made very clear that my state return could not be filed electronically. I barely caught that detail. I also have no idea how I'm supposed to print and send it in. Those instructions appear to be absent.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax easy an affordable thanks turbo tax It was fast an easy an didn't cost an outrageous price
Date published: 2023-04-17
Rated 2 out of 5 by from It does the job, but it makes it like a video game Have been using Turbo Tax for years, used to be more user friendly and easier to navigate. Don't like the video game feeling of it with a timer and average time etc. Don't like the pop ups of asking how they are doing while I am doing taxes either
Date published: 2023-04-17
Rated 2 out of 5 by from TurboTax is Buggy Several sections of my return it kept telling me I needed to review (such as reviewing my capital gains from stock sales), even though I had reviewed the amount multiple times. I had to keep clicking into the review and trying different buttons and finally just wound up going farther into the filing process and it eventually fixed itself. There was another bug where it kept telling me I had to put in a number for my K-1 partnership and I did and it just wouldn't accept the number and kept asking for it over and over again. Had to delete and re-input everything from K-1 before it finally worked.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is great but expensive Very helpful and generally easy to use though surprised it asked me to rein put some figures from prior year return which I did in turbotax also
Date published: 2023-04-17
Rated 5 out of 5 by from Why didn't I do this before? Paid 500+ the past 4 years to have an accountant do my taxes. Decided to try turbotax and now I wish I did all these years! The expert help in chat, the ability to click on explanations on how and why things were deducted and other information. If I could only look back at my other returns now and see how I could fix those!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax2022 Good As Usual We have been filing via TurboTax for many years. The product is reliable and easily guides us through the process. We may progress as quickly or as slowly as needed. We will continue to use TurboTax software in the future.
Date published: 2023-04-17
Rated 2 out of 5 by from 2022 too expensive for me. I have no other comments. but will continue to use.
Date published: 2023-04-17
Rated 1 out of 5 by from Too pricey Pricing has become too high. Will not use anymore. Can have someone else do my taxes for same fee or less.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Going Turbo Tax was easy, SAFE, and SECURE way of handling this information over the computer. The verification over the phone and the email put my mind at ease.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1402
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Who still uses Quickbooks download? It was fairly easy, but it's absurd that I cannot import QBOnline data. It was also not made very clear that my state return could not be filed electronically. I barely caught that detail. I also have no idea how I'm supposed to print and send it in. Those instructions appear to be absent.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax easy an affordable thanks turbo tax It was fast an easy an didn't cost an outrageous price
Date published: 2023-04-17
Rated 2 out of 5 by from It does the job, but it makes it like a video game Have been using Turbo Tax for years, used to be more user friendly and easier to navigate. Don't like the video game feeling of it with a timer and average time etc. Don't like the pop ups of asking how they are doing while I am doing taxes either
Date published: 2023-04-17
Rated 2 out of 5 by from TurboTax is Buggy Several sections of my return it kept telling me I needed to review (such as reviewing my capital gains from stock sales), even though I had reviewed the amount multiple times. I had to keep clicking into the review and trying different buttons and finally just wound up going farther into the filing process and it eventually fixed itself. There was another bug where it kept telling me I had to put in a number for my K-1 partnership and I did and it just wouldn't accept the number and kept asking for it over and over again. Had to delete and re-input everything from K-1 before it finally worked.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is great but expensive Very helpful and generally easy to use though surprised it asked me to rein put some figures from prior year return which I did in turbotax also
Date published: 2023-04-17
Rated 5 out of 5 by from Why didn't I do this before? Paid 500+ the past 4 years to have an accountant do my taxes. Decided to try turbotax and now I wish I did all these years! The expert help in chat, the ability to click on explanations on how and why things were deducted and other information. If I could only look back at my other returns now and see how I could fix those!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax2022 Good As Usual We have been filing via TurboTax for many years. The product is reliable and easily guides us through the process. We may progress as quickly or as slowly as needed. We will continue to use TurboTax software in the future.
Date published: 2023-04-17
Rated 2 out of 5 by from 2022 too expensive for me. I have no other comments. but will continue to use.
Date published: 2023-04-17
Rated 1 out of 5 by from Too pricey Pricing has become too high. Will not use anymore. Can have someone else do my taxes for same fee or less.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Going Turbo Tax was easy, SAFE, and SECURE way of handling this information over the computer. The verification over the phone and the email put my mind at ease.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1402