TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Informational and precise. Bravo... No matter the changes or status of filing needs....turbo tax always comes thru with precise accuarc. Thanks
Date published: 2021-02-21
Rated 2 out of 5 by from Wash sale bug cost me hours There's a rounding bug in the TurboTax software, where small amounts (less than $1) reported from wash sale in 1099-B are rounded down to zero. But $0.00 is not an accepted value for entry, according to the TT software - and this issue gets flagged during the Federal review. TT customer service rep said this is a well-known bug and has had several customers call about it, but TT still doesn't have (a) a fix or (b) a workaround. The customer service rep was friendly but totally at a loss. To be clear, this wasn't a bank import error - the correct amount was imported from the 1099-B. The TurboTax software incorrectly rounded the amount down to zero, and then threw an error on its own rounding function. In the end I just left these fields blank, which passed TT Review - but that meant I actually couldn't report my taxes exactly correctly. Sure, a few pennies aren't a big deal, but it's still kind of ridiculous that this issue exists, TT knows about it, and still their service team couldn't help and I ended up wasting a lot of time.
Date published: 2021-02-21
Rated 5 out of 5 by from Been using using turbo tax for 10 years!! Been using using turbo tax for 10 years!! It gets easier and easier every year. This year was a breeze! see ya'll next year!
Date published: 2021-02-21
Rated 5 out of 5 by from Great Super. Completed on one setting. Great job done. Will use again next year .
Date published: 2021-02-21
Rated 1 out of 5 by from VERY DISAPPOINTED/ NOT HAPPY I'm upset that I have to pay $125.00. Turbo Tax charged $40.00 for Federal tax, $45 for State Tax, and $40 just to take it out of my taxes. That is ridiculous. I'm not happy and very disappointed. I use Turbo Tax every year. I had unemployment because of covid-19 and my health insurance was effected like I said ridiculous.
Date published: 2021-02-21
Rated 1 out of 5 by from Hidden Fees Not pleased with the hidden $80 in fees for claiming my rent.
Date published: 2021-02-21
Rated 5 out of 5 by from 8 Years With Turbo Tax I have always used Turbo Tax and they have been good to me. Last year with the COVID-19 starting I didn't get what Turbo Tax said I would, but I blame that on the IRS, I am sure they were in as much of a mess as everyone else was.
Date published: 2021-02-21
Rated 4 out of 5 by from Turbotax was great and efficient First time using TurboTax. Found it to be very convenient and easy
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo tax is Awesome!! Quick Easy love it. Great experience I would recommend turbo tax to everyone
Date published: 2021-02-21
Rated 5 out of 5 by from Best way to file I've used Turbo Tax since you had to purchase the program and download it. I used a tax professional a few times because we had special circumstances The price was about the same so it was easier for me. I'm back on Turbo Tax now for the last three years.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1402
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Informational and precise. Bravo... No matter the changes or status of filing needs....turbo tax always comes thru with precise accuarc. Thanks
Date published: 2021-02-21
Rated 2 out of 5 by from Wash sale bug cost me hours There's a rounding bug in the TurboTax software, where small amounts (less than $1) reported from wash sale in 1099-B are rounded down to zero. But $0.00 is not an accepted value for entry, according to the TT software - and this issue gets flagged during the Federal review. TT customer service rep said this is a well-known bug and has had several customers call about it, but TT still doesn't have (a) a fix or (b) a workaround. The customer service rep was friendly but totally at a loss. To be clear, this wasn't a bank import error - the correct amount was imported from the 1099-B. The TurboTax software incorrectly rounded the amount down to zero, and then threw an error on its own rounding function. In the end I just left these fields blank, which passed TT Review - but that meant I actually couldn't report my taxes exactly correctly. Sure, a few pennies aren't a big deal, but it's still kind of ridiculous that this issue exists, TT knows about it, and still their service team couldn't help and I ended up wasting a lot of time.
Date published: 2021-02-21
Rated 5 out of 5 by from Been using using turbo tax for 10 years!! Been using using turbo tax for 10 years!! It gets easier and easier every year. This year was a breeze! see ya'll next year!
Date published: 2021-02-21
Rated 5 out of 5 by from Great Super. Completed on one setting. Great job done. Will use again next year .
Date published: 2021-02-21
Rated 1 out of 5 by from VERY DISAPPOINTED/ NOT HAPPY I'm upset that I have to pay $125.00. Turbo Tax charged $40.00 for Federal tax, $45 for State Tax, and $40 just to take it out of my taxes. That is ridiculous. I'm not happy and very disappointed. I use Turbo Tax every year. I had unemployment because of covid-19 and my health insurance was effected like I said ridiculous.
Date published: 2021-02-21
Rated 1 out of 5 by from Hidden Fees Not pleased with the hidden $80 in fees for claiming my rent.
Date published: 2021-02-21
Rated 5 out of 5 by from 8 Years With Turbo Tax I have always used Turbo Tax and they have been good to me. Last year with the COVID-19 starting I didn't get what Turbo Tax said I would, but I blame that on the IRS, I am sure they were in as much of a mess as everyone else was.
Date published: 2021-02-21
Rated 4 out of 5 by from Turbotax was great and efficient First time using TurboTax. Found it to be very convenient and easy
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo tax is Awesome!! Quick Easy love it. Great experience I would recommend turbo tax to everyone
Date published: 2021-02-21
Rated 5 out of 5 by from Best way to file I've used Turbo Tax since you had to purchase the program and download it. I used a tax professional a few times because we had special circumstances The price was about the same so it was easier for me. I'm back on Turbo Tax now for the last three years.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1402