TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo tax live support is great Live agent helped catch the incorrect entries during the process. Very helpful and knowledgeable.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo-Tax review Turbo-Tax is in many cases very good and simple. But bad for lack of presentation and understanding. Hopefully it all works.
Date published: 2023-04-17
Rated 2 out of 5 by from Turbo tax gets worse every year Not good. Does not carry over all of last years required tax information. Explanations of some income and deductions sections is incomplete so you get frustrated
Date published: 2023-04-17
Rated 4 out of 5 by from Not as good as last year or in the past As always I appreciate the line by line and especially the auto populate from previous years. I miss the risk factor bar at the top as you go along, alerting to any off entries in the immediate moment. I wasn't sure if I was ever done at the end and struggled with mailing in my state return without paying the $25 dollar e-file charge. I did not find it as easy to go back to specific pages or forms when going through the corrections; clunky; just wanted to remove a vehicle from schedule C... kept asking me questions about it.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome the most ideal way to file taxes Very easy to use perfect way to file taxes thisvyear
Date published: 2023-04-17
Rated 1 out of 5 by from SNEAKY BILLING, Purposeful BAD interface No option to change service level, tried billing me $209 for a service i didnt ask for. Asked multiple times with confusing options to squeeze money out of me. I hope this company fails.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Easy to use! I would highly recommend to anyone!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax is awesome and easy to use I was initially a little nervous because I had never used TurboTax before. Because I had never submitted a tax return online before, I was a little hesitant. The rest was simple after starting and creating an account. It was great; the instructions were clear and it was supportive step by step. I'd probably suggest it to anyone.
Date published: 2023-04-17
Rated 5 out of 5 by from The new Form 7203 (which started in 2021) was fun I like the excellent infinite loop in TurboTax for Form 7203 until the tax-filer gets it right. It is a benefit for S Corporations, involving the art of calculating an equity cost basis.
Date published: 2023-04-17
Rated 2 out of 5 by from Price Turbotax is getting way too expensive I may have to look at other options next year
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1401
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax live support is great Live agent helped catch the incorrect entries during the process. Very helpful and knowledgeable.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo-Tax review Turbo-Tax is in many cases very good and simple. But bad for lack of presentation and understanding. Hopefully it all works.
Date published: 2023-04-17
Rated 2 out of 5 by from Turbo tax gets worse every year Not good. Does not carry over all of last years required tax information. Explanations of some income and deductions sections is incomplete so you get frustrated
Date published: 2023-04-17
Rated 4 out of 5 by from Not as good as last year or in the past As always I appreciate the line by line and especially the auto populate from previous years. I miss the risk factor bar at the top as you go along, alerting to any off entries in the immediate moment. I wasn't sure if I was ever done at the end and struggled with mailing in my state return without paying the $25 dollar e-file charge. I did not find it as easy to go back to specific pages or forms when going through the corrections; clunky; just wanted to remove a vehicle from schedule C... kept asking me questions about it.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome the most ideal way to file taxes Very easy to use perfect way to file taxes thisvyear
Date published: 2023-04-17
Rated 1 out of 5 by from SNEAKY BILLING, Purposeful BAD interface No option to change service level, tried billing me $209 for a service i didnt ask for. Asked multiple times with confusing options to squeeze money out of me. I hope this company fails.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Easy to use! I would highly recommend to anyone!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax is awesome and easy to use I was initially a little nervous because I had never used TurboTax before. Because I had never submitted a tax return online before, I was a little hesitant. The rest was simple after starting and creating an account. It was great; the instructions were clear and it was supportive step by step. I'd probably suggest it to anyone.
Date published: 2023-04-17
Rated 5 out of 5 by from The new Form 7203 (which started in 2021) was fun I like the excellent infinite loop in TurboTax for Form 7203 until the tax-filer gets it right. It is a benefit for S Corporations, involving the art of calculating an equity cost basis.
Date published: 2023-04-17
Rated 2 out of 5 by from Price Turbotax is getting way too expensive I may have to look at other options next year
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1401