TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Too many buttons/Too expensive There are entirely too many buttons and the same screens over and over. You could cut this down to half the time. Your prices have gotten so expensive next year i will just do the paperwork on my own for free.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Quick and easy. Walked me right through everything efficiently
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax. Yea. Very easy to use. Would definitely use this again!
Date published: 2023-04-18
Rated 1 out of 5 by from Made me pay for state without explaining I did not want to file state taxes and was not given the option to delete state until AFTER it forced me to make the payment when trying to do federal. I would really like my $60 back. Pretty annoyed an unsatisfied, whole process was confusing and stressful.
Date published: 2023-04-18
Rated 4 out of 5 by from turbo tax last evening I was trying to complete my mothers state tax filing. my fault I forgot to get the gentleman's name I was talking to. had to pay for state e-file. on the screen it gave me a serial # to give the rep for payment. He entered wrong state amount($49). I explained it was the wrong amount and that the amount was $25. He told me that it was always $49 and that was the amount I should pay and he put it thru for the $49. lat this point I asked for him to reverse the transaction and I would call today and speak to another rep. Told he couldn't do that that I would have to ask for a refund and he emailed it to old email address I asked for the confirmation # and he put me on hold and never came back.. I was on hold for over 30 min. I spoke to Demetria today and she walked me through all the screens I need to get to and help with the refund application and the e-fileing for my mother. she was very helpful and we accomplished the filing.
Date published: 2023-04-18
Rated 5 out of 5 by from Using TurboTax made doing my taxes easy The software is easy to use and the chat function made filling out the forms even easier. The tax expert was very knowledgeable and helpful
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is helpful and easy to follow The turbo tax is easy to navigate and have great customer service.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is so easy to use! Turbo Tax takes the stress out of taxes for me. I always enjoy using this website.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is smart It is very easy and convenient to use. If the price is a bit lower, it would be perfect.
Date published: 2023-04-18
Rated 5 out of 5 by from Taxes in my PJs! They ask me all the questions. They store my info from year to year which is really helpful since we have a rental property. I always do my taxes in my PJs.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1401
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too many buttons/Too expensive There are entirely too many buttons and the same screens over and over. You could cut this down to half the time. Your prices have gotten so expensive next year i will just do the paperwork on my own for free.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Quick and easy. Walked me right through everything efficiently
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax. Yea. Very easy to use. Would definitely use this again!
Date published: 2023-04-18
Rated 1 out of 5 by from Made me pay for state without explaining I did not want to file state taxes and was not given the option to delete state until AFTER it forced me to make the payment when trying to do federal. I would really like my $60 back. Pretty annoyed an unsatisfied, whole process was confusing and stressful.
Date published: 2023-04-18
Rated 4 out of 5 by from turbo tax last evening I was trying to complete my mothers state tax filing. my fault I forgot to get the gentleman's name I was talking to. had to pay for state e-file. on the screen it gave me a serial # to give the rep for payment. He entered wrong state amount($49). I explained it was the wrong amount and that the amount was $25. He told me that it was always $49 and that was the amount I should pay and he put it thru for the $49. lat this point I asked for him to reverse the transaction and I would call today and speak to another rep. Told he couldn't do that that I would have to ask for a refund and he emailed it to old email address I asked for the confirmation # and he put me on hold and never came back.. I was on hold for over 30 min. I spoke to Demetria today and she walked me through all the screens I need to get to and help with the refund application and the e-fileing for my mother. she was very helpful and we accomplished the filing.
Date published: 2023-04-18
Rated 5 out of 5 by from Using TurboTax made doing my taxes easy The software is easy to use and the chat function made filling out the forms even easier. The tax expert was very knowledgeable and helpful
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is helpful and easy to follow The turbo tax is easy to navigate and have great customer service.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is so easy to use! Turbo Tax takes the stress out of taxes for me. I always enjoy using this website.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is smart It is very easy and convenient to use. If the price is a bit lower, it would be perfect.
Date published: 2023-04-18
Rated 5 out of 5 by from Taxes in my PJs! They ask me all the questions. They store my info from year to year which is really helpful since we have a rental property. I always do my taxes in my PJs.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1401