TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 3 out of 5 by from expensive Almost from the start of getting my taxes done, I kept getting told that I needed to "upgrade" to continue my taxes! I started out with the simple $40 choice and ended up paying $206.72! What a rip off! I just wanted to get my taxes filed! I did not need an expert, a long form, nor identity monitoring from "business partners" but had to purchase these things just to get it done.
Date published: 2021-02-21
Rated 2 out of 5 by from Meh they forced me to upgrade to delux which was supposed to be $40 then continued to charge extra fees that added up to $120.
Date published: 2021-02-21
Rated 5 out of 5 by from Was easy to use It was easy to use and very helpful. it was easy to stop and start up again where I had left off
Date published: 2021-02-21
Rated 5 out of 5 by from Super friendly and knowledgeable I had a question along the way and received a call right away and the CPA was friendly and walked me through everything and not only that but saw an incorrect stimulus amount and got me even more of a refund. I'm very happy with the help I received.
Date published: 2021-02-21
Rated 5 out of 5 by from I trust TurboTax I prefer TurboTax, I've been using TurboTax for several years and I no longer have to pay someone to do my taxes. It is easy to follow, all you do is answer the questions and input the numbers. If I can do it anyone can do it.
Date published: 2021-02-21
Rated 1 out of 5 by from Leads you to believe it is free. I spent almost 3 hours trying to use the free version just to find out that it is not free. I had to pay $120 total to file federal and state all because I had an HSA with only employer contributions. I am not getting much back to begin with and then this. I also could not get the websites between the free and the "free" deluxe version and it made me restart multiple times. Very misleading. I will be using H&R Block or another service going forward.
Date published: 2021-02-21
Rated 1 out of 5 by from Worst experience this year I've used TurboTax for over 10 years and this year it kept having me relogin, some screens weren't clear in what to do, why ask for bank info if I can't e-file and keep the payment digital?
Date published: 2021-02-21
Rated 2 out of 5 by from Upgrade to TurboTax Paid at your own risk If you select an paid Turbo Tax product in any of the umpteen offer screens, you will not be able to remove that product without deleting and restarting my entire return from scratch. Furthermore, it tells you the products are free, but they are (in my case) $40 deducted from my return. And furthermore, that hidden price that they say you don't have to pay is actually the price per return, so it's double if you file state and federal. Because I entered in $20 of student loan Interest (saving a whopping $1 on my return), I was required to upgrade products. Once I saw the full price I went to downgrade and was told in the help section that it's not possible unless I delete and redo my return from scratch. Lessor complaint: the "Learn More" tooltips are not super helpful and often describe parts of the return unrelated to the field I clicked on.
Date published: 2021-02-21
Rated 4 out of 5 by from Even I can use TURBO TAX It's so easy to use and get taxes filed. I'm not good on computer or taxes but this was easy
Date published: 2021-02-21
Rated 5 out of 5 by from Easy to use Have used TurboTax for years. Easy to use. Would not use another brand.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1391
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from expensive Almost from the start of getting my taxes done, I kept getting told that I needed to "upgrade" to continue my taxes! I started out with the simple $40 choice and ended up paying $206.72! What a rip off! I just wanted to get my taxes filed! I did not need an expert, a long form, nor identity monitoring from "business partners" but had to purchase these things just to get it done.
Date published: 2021-02-21
Rated 2 out of 5 by from Meh they forced me to upgrade to delux which was supposed to be $40 then continued to charge extra fees that added up to $120.
Date published: 2021-02-21
Rated 5 out of 5 by from Was easy to use It was easy to use and very helpful. it was easy to stop and start up again where I had left off
Date published: 2021-02-21
Rated 5 out of 5 by from Super friendly and knowledgeable I had a question along the way and received a call right away and the CPA was friendly and walked me through everything and not only that but saw an incorrect stimulus amount and got me even more of a refund. I'm very happy with the help I received.
Date published: 2021-02-21
Rated 5 out of 5 by from I trust TurboTax I prefer TurboTax, I've been using TurboTax for several years and I no longer have to pay someone to do my taxes. It is easy to follow, all you do is answer the questions and input the numbers. If I can do it anyone can do it.
Date published: 2021-02-21
Rated 1 out of 5 by from Leads you to believe it is free. I spent almost 3 hours trying to use the free version just to find out that it is not free. I had to pay $120 total to file federal and state all because I had an HSA with only employer contributions. I am not getting much back to begin with and then this. I also could not get the websites between the free and the "free" deluxe version and it made me restart multiple times. Very misleading. I will be using H&R Block or another service going forward.
Date published: 2021-02-21
Rated 1 out of 5 by from Worst experience this year I've used TurboTax for over 10 years and this year it kept having me relogin, some screens weren't clear in what to do, why ask for bank info if I can't e-file and keep the payment digital?
Date published: 2021-02-21
Rated 2 out of 5 by from Upgrade to TurboTax Paid at your own risk If you select an paid Turbo Tax product in any of the umpteen offer screens, you will not be able to remove that product without deleting and restarting my entire return from scratch. Furthermore, it tells you the products are free, but they are (in my case) $40 deducted from my return. And furthermore, that hidden price that they say you don't have to pay is actually the price per return, so it's double if you file state and federal. Because I entered in $20 of student loan Interest (saving a whopping $1 on my return), I was required to upgrade products. Once I saw the full price I went to downgrade and was told in the help section that it's not possible unless I delete and redo my return from scratch. Lessor complaint: the "Learn More" tooltips are not super helpful and often describe parts of the return unrelated to the field I clicked on.
Date published: 2021-02-21
Rated 4 out of 5 by from Even I can use TURBO TAX It's so easy to use and get taxes filed. I'm not good on computer or taxes but this was easy
Date published: 2021-02-21
Rated 5 out of 5 by from Easy to use Have used TurboTax for years. Easy to use. Would not use another brand.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1391