TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy Peasy So easy to file with TurboTax. I,m secure that everything is done correctly
Date published: 2021-02-22
Rated 1 out of 5 by from over priced we will not use turbo tax or recommend it. it cost way to much. its cheaper to do h&r block. your doing all the work so why pay for service your not getting
Date published: 2021-02-22
Rated 5 out of 5 by from Very Simple My tax experience was the easiest it has ever been- very *intuit-ive*, cheap and fast!
Date published: 2021-02-22
Rated 2 out of 5 by from Efile got rejected twice. The File got rejected by IRS twice, TurboTax said they will help me correct when I open the program. I could find no help. I decided to try filling it out all over again. Still waiting to see if IRS accepted it. I believe the second time around TT asked me additional questions. Now it wants to charge me $20 to file the state form. I already paid that the first time around. So I just Efiled the Fed. When I know that is accepted I will try to get the state efiled. MY COMPLAINT! THERE IS NO PHONE NUMBER TO GET HELP. I HAD TO SPEND HOURS REDOING THE PROGRAM. IM SURE IT COULD HAVE BEEN STRAIGHTENED OUT EASILY WITH A PHONE CALL!!
Date published: 2021-02-22
Rated 1 out of 5 by from Over priced Pretty frustrating that I need to upgrade to different services, pay extra money just to add expenses for self-employment. Seems like Turbo Tax charges you as frequently as they possibly can. Would prefer to paper file
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is easy to use! This is the first year I've experienced any issue!
Date published: 2021-02-22
Rated 5 out of 5 by from My tax returns.. I received great help from your tax experts, thank you!.
Date published: 2021-02-22
Rated 3 out of 5 by from Turbo tax is good It was a learning experience I learned slot this time around.
Date published: 2021-02-22
Rated 5 out of 5 by from I like it. Have used turbo tax for the last 8 years and would not use any thing else
Date published: 2021-02-22
Rated 2 out of 5 by from My taxes definitely got filed Was using Free until it forced me to file with the Deluxe version to submit my state taxes, and charged me $120 from my return to file. That's very clearly not free, it cost me $120. If you're going to not cover everything in regards to filing under the free version, what's even the point of offering it? I literally could not file for free.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1389
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy Peasy So easy to file with TurboTax. I,m secure that everything is done correctly
Date published: 2021-02-22
Rated 1 out of 5 by from over priced we will not use turbo tax or recommend it. it cost way to much. its cheaper to do h&r block. your doing all the work so why pay for service your not getting
Date published: 2021-02-22
Rated 5 out of 5 by from Very Simple My tax experience was the easiest it has ever been- very *intuit-ive*, cheap and fast!
Date published: 2021-02-22
Rated 2 out of 5 by from Efile got rejected twice. The File got rejected by IRS twice, TurboTax said they will help me correct when I open the program. I could find no help. I decided to try filling it out all over again. Still waiting to see if IRS accepted it. I believe the second time around TT asked me additional questions. Now it wants to charge me $20 to file the state form. I already paid that the first time around. So I just Efiled the Fed. When I know that is accepted I will try to get the state efiled. MY COMPLAINT! THERE IS NO PHONE NUMBER TO GET HELP. I HAD TO SPEND HOURS REDOING THE PROGRAM. IM SURE IT COULD HAVE BEEN STRAIGHTENED OUT EASILY WITH A PHONE CALL!!
Date published: 2021-02-22
Rated 1 out of 5 by from Over priced Pretty frustrating that I need to upgrade to different services, pay extra money just to add expenses for self-employment. Seems like Turbo Tax charges you as frequently as they possibly can. Would prefer to paper file
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is easy to use! This is the first year I've experienced any issue!
Date published: 2021-02-22
Rated 5 out of 5 by from My tax returns.. I received great help from your tax experts, thank you!.
Date published: 2021-02-22
Rated 3 out of 5 by from Turbo tax is good It was a learning experience I learned slot this time around.
Date published: 2021-02-22
Rated 5 out of 5 by from I like it. Have used turbo tax for the last 8 years and would not use any thing else
Date published: 2021-02-22
Rated 2 out of 5 by from My taxes definitely got filed Was using Free until it forced me to file with the Deluxe version to submit my state taxes, and charged me $120 from my return to file. That's very clearly not free, it cost me $120. If you're going to not cover everything in regards to filing under the free version, what's even the point of offering it? I literally could not file for free.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1389