TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax is so easy to use Turbo tax is so easy to use I just can't understand why everyone doesn't just do their own taxes.
Date published: 2021-02-27
Rated 5 out of 5 by from awesome IT took a few minutes to get everything right, but in the end , all turned out great
Date published: 2021-02-27
Rated 3 out of 5 by from Shouldn't be this hard You tell me both Federal and State were rejected because my AGI on line 8b of the 2019 federal form is wrong. But it is exactly what it says on the form you sent me last year. Seems to me this is a Turbotax problem, not and IRS problem. I can't penetrate the IRS web site. I think Turbotax should fix this. Please take care of it.
Date published: 2021-02-27
Rated 1 out of 5 by from KEEPS ASKING THE SAME THING OVER AND OVER! I used Turbo Tax last year and it was good. This year I removed a few things and it still kept asking for them later like the interest income. Took it off in the beginning and they still asked later to enter it again. It also keeps asking the same thing over and over. This used to be simple to use now it takes over an hour for a simple tax return. I will be using a different service next year.
Date published: 2021-02-27
Rated 1 out of 5 by from 2020 Sch SE-S glitch is a nightmare! I spoke to 3 different TurboTax representatives on the phone and no one was able to fix the glitch. I spent enormous amounts of time doing something that should have been simple. I ended up finding the answer on Community Discussions (which is full of frustrated customers all troubleshooting the same issue).
Date published: 2021-02-27
Rated 5 out of 5 by from Could not have done it on my own The software has improved every year The best was Nate the live person who walked me through it every step of the way He was fantastic calm patient & without him I would have pulled my hair out
Date published: 2021-02-27
Rated 5 out of 5 by from Quick and easy It was very user friendly. It took very little time to complete.
Date published: 2021-02-27
Rated 4 out of 5 by from simple This was simple to use. I have nothing else to say
Date published: 2021-02-27
Rated 5 out of 5 by from Love Turbo Tax Very kind, quick and knowledgeable representatives
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax made me feel comfortable doing taxes! We've previous filled our taxes with another agency and not only was it really expensive it made us feel like we knew less about what documentation we would need. Turbotax explains every step with printable documents and required paperwork lists.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1381
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is so easy to use Turbo tax is so easy to use I just can't understand why everyone doesn't just do their own taxes.
Date published: 2021-02-27
Rated 5 out of 5 by from awesome IT took a few minutes to get everything right, but in the end , all turned out great
Date published: 2021-02-27
Rated 3 out of 5 by from Shouldn't be this hard You tell me both Federal and State were rejected because my AGI on line 8b of the 2019 federal form is wrong. But it is exactly what it says on the form you sent me last year. Seems to me this is a Turbotax problem, not and IRS problem. I can't penetrate the IRS web site. I think Turbotax should fix this. Please take care of it.
Date published: 2021-02-27
Rated 1 out of 5 by from KEEPS ASKING THE SAME THING OVER AND OVER! I used Turbo Tax last year and it was good. This year I removed a few things and it still kept asking for them later like the interest income. Took it off in the beginning and they still asked later to enter it again. It also keeps asking the same thing over and over. This used to be simple to use now it takes over an hour for a simple tax return. I will be using a different service next year.
Date published: 2021-02-27
Rated 1 out of 5 by from 2020 Sch SE-S glitch is a nightmare! I spoke to 3 different TurboTax representatives on the phone and no one was able to fix the glitch. I spent enormous amounts of time doing something that should have been simple. I ended up finding the answer on Community Discussions (which is full of frustrated customers all troubleshooting the same issue).
Date published: 2021-02-27
Rated 5 out of 5 by from Could not have done it on my own The software has improved every year The best was Nate the live person who walked me through it every step of the way He was fantastic calm patient & without him I would have pulled my hair out
Date published: 2021-02-27
Rated 5 out of 5 by from Quick and easy It was very user friendly. It took very little time to complete.
Date published: 2021-02-27
Rated 4 out of 5 by from simple This was simple to use. I have nothing else to say
Date published: 2021-02-27
Rated 5 out of 5 by from Love Turbo Tax Very kind, quick and knowledgeable representatives
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax made me feel comfortable doing taxes! We've previous filled our taxes with another agency and not only was it really expensive it made us feel like we knew less about what documentation we would need. Turbotax explains every step with printable documents and required paperwork lists.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1381