TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Felt like I was robbed I repeatedly declined the turbo tax premium option. I didn't mind paying to file, but I just wanted the basic $59 version. Somehow, at the end, without warning or a final charge summary my credit card was charge $180. So wrong
Date published: 2023-04-17
Rated 3 out of 5 by from Tax Lingo Some of the explanations seem more oriented towards the tax professional versus having explanations in laymans terms.
Date published: 2023-04-17
Rated 2 out of 5 by from Did not like it I had the turbotax home & business, bought it from Costco, but still pay I have to pay again to let me finish and send my taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Love Turbotax Easy to use and the one to always use. Recommend it to everyone
Date published: 2023-04-17
Rated 5 out of 5 by from Still the easiest and best! After 20+ years of using TurboTax, I still think it's the best out there! And it gets better and better.
Date published: 2023-04-17
Rated 5 out of 5 by from Quick and Easy It was user friendly and saved me hundreds of dollars!
Date published: 2023-04-17
Rated 5 out of 5 by from Thanks TurboTax! 10 out of 10 service! I appreciate the time and effort .
Date published: 2023-04-17
Rated 3 out of 5 by from Still doesn't have Ohio figured out I'm not 100% sure I filed my OH taxes correctly and it didn't let me manually edit it to what I believed to be the most correct. Also in a modern age I don't see how a company this large can't just look at my W2 and file it for me. The filling process for Federal is extremely strong for most people. When you get to OH you are almost guaranteed to have an easier time using a government website or filing manually. It really is easier to file manually in Ohio, and it's embarrassing to see a company this large not be able to figure out something a state government run website can.
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing product. Gets easier every year! Great updates and very easy to use. Helpful tips when your not sure of certain words. Great product and recommend to everyone!
Date published: 2023-04-17
Rated 4 out of 5 by from Easy, comprehensive I have a simple return Overall, the process is smooth without bugs and glitches. I had a problem with the reCAPTURE process but it cleard up when I used a different IP address
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1377
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Felt like I was robbed I repeatedly declined the turbo tax premium option. I didn't mind paying to file, but I just wanted the basic $59 version. Somehow, at the end, without warning or a final charge summary my credit card was charge $180. So wrong
Date published: 2023-04-17
Rated 3 out of 5 by from Tax Lingo Some of the explanations seem more oriented towards the tax professional versus having explanations in laymans terms.
Date published: 2023-04-17
Rated 2 out of 5 by from Did not like it I had the turbotax home & business, bought it from Costco, but still pay I have to pay again to let me finish and send my taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Love Turbotax Easy to use and the one to always use. Recommend it to everyone
Date published: 2023-04-17
Rated 5 out of 5 by from Still the easiest and best! After 20+ years of using TurboTax, I still think it's the best out there! And it gets better and better.
Date published: 2023-04-17
Rated 5 out of 5 by from Quick and Easy It was user friendly and saved me hundreds of dollars!
Date published: 2023-04-17
Rated 5 out of 5 by from Thanks TurboTax! 10 out of 10 service! I appreciate the time and effort .
Date published: 2023-04-17
Rated 3 out of 5 by from Still doesn't have Ohio figured out I'm not 100% sure I filed my OH taxes correctly and it didn't let me manually edit it to what I believed to be the most correct. Also in a modern age I don't see how a company this large can't just look at my W2 and file it for me. The filling process for Federal is extremely strong for most people. When you get to OH you are almost guaranteed to have an easier time using a government website or filing manually. It really is easier to file manually in Ohio, and it's embarrassing to see a company this large not be able to figure out something a state government run website can.
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing product. Gets easier every year! Great updates and very easy to use. Helpful tips when your not sure of certain words. Great product and recommend to everyone!
Date published: 2023-04-17
Rated 4 out of 5 by from Easy, comprehensive I have a simple return Overall, the process is smooth without bugs and glitches. I had a problem with the reCAPTURE process but it cleard up when I used a different IP address
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1377