TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 1 out of 5 by
NateB305 from
Felt like I was robbed
I repeatedly declined the turbo tax premium option. I didn't mind paying to file, but I just wanted the basic $59 version. Somehow, at the end, without warning or a final charge summary my credit card was charge $180. So wrong
Date published: 2023-04-17
Rated 3 out of 5 by
bobb4535345233 from
Tax Lingo
Some of the explanations seem more oriented towards the tax professional versus having explanations in laymans terms.
Date published: 2023-04-17
Rated 2 out of 5 by
g4t0 from
Did not like it
I had the turbotax home & business, bought it from Costco, but still pay I have to pay again to let me finish and send my taxes.
Date published: 2023-04-17
Rated 5 out of 5 by
massie1760 from
Love Turbotax
Easy to use and the one to always use. Recommend it to everyone
Date published: 2023-04-17
Rated 5 out of 5 by
OTownGuy from
Still the easiest and best!
After 20+ years of using TurboTax, I still think it's the best out there! And it gets better and better.
Date published: 2023-04-17
Rated 5 out of 5 by
Patty1771 from
Quick and Easy
It was user friendly and saved me hundreds of dollars!
Date published: 2023-04-17
Rated 5 out of 5 by
Heriberto10 from
Thanks TurboTax!
10 out of 10 service! I appreciate the time and effort .
Date published: 2023-04-17
Rated 3 out of 5 by
Mohka from
Still doesn't have Ohio figured out
I'm not 100% sure I filed my OH taxes correctly and it didn't let me manually edit it to what I believed to be the most correct. Also in a modern age I don't see how a company this large can't just look at my W2 and file it for me. The filling process for Federal is extremely strong for most people. When you get to OH you are almost guaranteed to have an easier time using a government website or filing manually. It really is easier to file manually in Ohio, and it's embarrassing to see a company this large not be able to figure out something a state government run website can.
Date published: 2023-04-17
Rated 5 out of 5 by
Jonny R from
Amazing product. Gets easier every year!
Great updates and very easy to use. Helpful tips when your not sure of certain words. Great product and recommend to everyone!
Date published: 2023-04-17
Rated 4 out of 5 by
JJS_MMS from
Easy, comprehensive I have a simple return
Overall, the process is smooth without bugs and glitches. I had a problem with the reCAPTURE process but it cleard up when I used a different IP address
All TurboTax® Offerings Reviews - Page 1377
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
NateB305 from
Felt like I was robbed
I repeatedly declined the turbo tax premium option. I didn't mind paying to file, but I just wanted the basic $59 version. Somehow, at the end, without warning or a final charge summary my credit card was charge $180. So wrong
Date published: 2023-04-17
Rated 3 out of 5 by
bobb4535345233 from
Tax Lingo
Some of the explanations seem more oriented towards the tax professional versus having explanations in laymans terms.
Date published: 2023-04-17
Rated 2 out of 5 by
g4t0 from
Did not like it
I had the turbotax home & business, bought it from Costco, but still pay I have to pay again to let me finish and send my taxes.
Date published: 2023-04-17
Rated 5 out of 5 by
massie1760 from
Love Turbotax
Easy to use and the one to always use. Recommend it to everyone
Date published: 2023-04-17
Rated 5 out of 5 by
OTownGuy from
Still the easiest and best!
After 20+ years of using TurboTax, I still think it's the best out there! And it gets better and better.
Date published: 2023-04-17
Rated 5 out of 5 by
Patty1771 from
Quick and Easy
It was user friendly and saved me hundreds of dollars!
Date published: 2023-04-17
Rated 5 out of 5 by
Heriberto10 from
Thanks TurboTax!
10 out of 10 service! I appreciate the time and effort .
Date published: 2023-04-17
Rated 3 out of 5 by
Mohka from
Still doesn't have Ohio figured out
I'm not 100% sure I filed my OH taxes correctly and it didn't let me manually edit it to what I believed to be the most correct. Also in a modern age I don't see how a company this large can't just look at my W2 and file it for me. The filling process for Federal is extremely strong for most people. When you get to OH you are almost guaranteed to have an easier time using a government website or filing manually. It really is easier to file manually in Ohio, and it's embarrassing to see a company this large not be able to figure out something a state government run website can.
Date published: 2023-04-17
Rated 5 out of 5 by
Jonny R from
Amazing product. Gets easier every year!
Great updates and very easy to use. Helpful tips when your not sure of certain words. Great product and recommend to everyone!
Date published: 2023-04-17
Rated 4 out of 5 by
JJS_MMS from
Easy, comprehensive I have a simple return
Overall, the process is smooth without bugs and glitches. I had a problem with the reCAPTURE process but it cleard up when I used a different IP address
All TurboTax® Offerings Reviews - Page 1377
Date published: 2023-04-17