TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from TurboTax Charges Far Too Much In the past, I've used TurboTax as a less expensive alternative to getting my taxes prepared. This year, however, I paid nearly as much to do my taxes through this service as my mother paid to have her taxes prepared by a local professional. They also do not make it clear that you must pay an additional $39 to have the fees taken out of your return until you're on the payment page. Why would I do that when I'm not getting much back? It's ridiculous! With the prices going up so high, I will go to a tax professional next year.
Date published: 2023-04-18
Rated 5 out of 5 by from EASY and FAST Completed in 2 hrs it was easy and fast to complete
Date published: 2023-04-18
Rated 4 out of 5 by from turbo tax Easy. like that it walks you through step by step, and that you can compare to last years taxes, and pull forward info from last years forms. Only thing i didn't like is that it wasn't clear before you choose the option, that an extra fee is charged if you choose to have their fees taken out of your return, and it was awkward to go back and change it to take fees out of credit card instead.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is great Went smoothly during the process. Glad to do my taxes fast!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is Great Overall good experience with great guidance. Disliked all the extras they try to get you to add on and spend more money, pay close attention
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is great so easy to use and file, format better this year....
Date published: 2023-04-18
Rated 5 out of 5 by from Great product been using TT for YEARS!!!! Great product, improves each year.
Date published: 2023-04-18
Rated 5 out of 5 by from So Easy!! The process is so easy and keeps the confusing stuff out of it, Great job TurboTax! Thanks..
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is very easy to use!! This is the first time doing my taxes online. Turbo tax was a absolute breeze!
Date published: 2023-04-18
Rated 5 out of 5 by from the lady that called me back was great she was so sweet and helpful and very knowledgeable
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1376
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax Charges Far Too Much In the past, I've used TurboTax as a less expensive alternative to getting my taxes prepared. This year, however, I paid nearly as much to do my taxes through this service as my mother paid to have her taxes prepared by a local professional. They also do not make it clear that you must pay an additional $39 to have the fees taken out of your return until you're on the payment page. Why would I do that when I'm not getting much back? It's ridiculous! With the prices going up so high, I will go to a tax professional next year.
Date published: 2023-04-18
Rated 5 out of 5 by from EASY and FAST Completed in 2 hrs it was easy and fast to complete
Date published: 2023-04-18
Rated 4 out of 5 by from turbo tax Easy. like that it walks you through step by step, and that you can compare to last years taxes, and pull forward info from last years forms. Only thing i didn't like is that it wasn't clear before you choose the option, that an extra fee is charged if you choose to have their fees taken out of your return, and it was awkward to go back and change it to take fees out of credit card instead.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is great Went smoothly during the process. Glad to do my taxes fast!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is Great Overall good experience with great guidance. Disliked all the extras they try to get you to add on and spend more money, pay close attention
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is great so easy to use and file, format better this year....
Date published: 2023-04-18
Rated 5 out of 5 by from Great product been using TT for YEARS!!!! Great product, improves each year.
Date published: 2023-04-18
Rated 5 out of 5 by from So Easy!! The process is so easy and keeps the confusing stuff out of it, Great job TurboTax! Thanks..
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is very easy to use!! This is the first time doing my taxes online. Turbo tax was a absolute breeze!
Date published: 2023-04-18
Rated 5 out of 5 by from the lady that called me back was great she was so sweet and helpful and very knowledgeable
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1376