TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from turbo tax is awesome quick and easy to do and easy to file did it last year and will do it next year
Date published: 2021-02-23
Rated 5 out of 5 by from Get easier every year I use TurboTax for the last 10+ but it’s always been easy but it got easier this year especially for my tax situation
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is the one & only!!! Turbo Tax is user friendly but their help is one click away!
Date published: 2021-02-23
Rated 3 out of 5 by from Itemized Deduction vs. Standard Deduction After all information was input, the program suggested Itemized Deduction was the better option to choose, refunding $30 more. However, the system would not let me choose the "Itemized Deduction" and kept defaulting to the Standard Deduction. I spent hours trying to figure out why it would not let me toggle to Itemized Deduction since it would give me a greater return. After speaking to a representative and being with her on the phone for over an hour, she asked to call me back. She did (love Latoya!) and had figured it out. In Itemized Deductions, it took into account my total charitable donations. With a Standard Deduction, it will only allow you to take $300 for charitable donations, thus adding to the standard deduction and made it more. Anyway, the program should clarify WHY it kept defaulting to the Standard Deduction even though it kept saying Itemized Deduction was the way to go. A LOT of time spent on this today.
Date published: 2021-02-23
Rated 2 out of 5 by from Just keeps getting more expensive For the past 10 years I've filed with turbo tax, and it just keeps getting more expensive. I'm going to another service next year. Loyalty should get you discount, but I guess not.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Great Great Experience, easy to follow step by step. Will use next year.
Date published: 2021-02-23
Rated 5 out of 5 by from Taxes made easy I have always dreaded having my taxes done- paying up to $300. Turbo tax makes doing my taxes myself easy while getting me the best return. Gives you the tools to confidently do my taxes.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax saved my life! I am so glad to be able to use TurboTax as a tool to file for my tax income every year. Will continue using it until I die! Just wish they don't ever increase the fees anymore!!
Date published: 2021-02-23
Rated 4 out of 5 by from Helpful Very helpful through the whole process, answers questions quickly
Date published: 2021-02-23
Rated 4 out of 5 by from Great service I love this service makes filing so much easier, other than them trying to take extra money to pay them when using my return rather than m paying with card. Highly recommend otherwise!
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1374
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo tax is awesome quick and easy to do and easy to file did it last year and will do it next year
Date published: 2021-02-23
Rated 5 out of 5 by from Get easier every year I use TurboTax for the last 10+ but it’s always been easy but it got easier this year especially for my tax situation
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is the one & only!!! Turbo Tax is user friendly but their help is one click away!
Date published: 2021-02-23
Rated 3 out of 5 by from Itemized Deduction vs. Standard Deduction After all information was input, the program suggested Itemized Deduction was the better option to choose, refunding $30 more. However, the system would not let me choose the "Itemized Deduction" and kept defaulting to the Standard Deduction. I spent hours trying to figure out why it would not let me toggle to Itemized Deduction since it would give me a greater return. After speaking to a representative and being with her on the phone for over an hour, she asked to call me back. She did (love Latoya!) and had figured it out. In Itemized Deductions, it took into account my total charitable donations. With a Standard Deduction, it will only allow you to take $300 for charitable donations, thus adding to the standard deduction and made it more. Anyway, the program should clarify WHY it kept defaulting to the Standard Deduction even though it kept saying Itemized Deduction was the way to go. A LOT of time spent on this today.
Date published: 2021-02-23
Rated 2 out of 5 by from Just keeps getting more expensive For the past 10 years I've filed with turbo tax, and it just keeps getting more expensive. I'm going to another service next year. Loyalty should get you discount, but I guess not.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Great Great Experience, easy to follow step by step. Will use next year.
Date published: 2021-02-23
Rated 5 out of 5 by from Taxes made easy I have always dreaded having my taxes done- paying up to $300. Turbo tax makes doing my taxes myself easy while getting me the best return. Gives you the tools to confidently do my taxes.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax saved my life! I am so glad to be able to use TurboTax as a tool to file for my tax income every year. Will continue using it until I die! Just wish they don't ever increase the fees anymore!!
Date published: 2021-02-23
Rated 4 out of 5 by from Helpful Very helpful through the whole process, answers questions quickly
Date published: 2021-02-23
Rated 4 out of 5 by from Great service I love this service makes filing so much easier, other than them trying to take extra money to pay them when using my return rather than m paying with card. Highly recommend otherwise!
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1374