TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great Program We have been using Turbo Tax for 8 years and couldn't be happier.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax fee is too much Turbo tax is nice but the fee is too much, choose a different provider to do your tax.
Date published: 2023-04-18
Rated 2 out of 5 by from Costs I clicked on Deluxe when I was completing my taxes. When I got done it was the Premium. We take the standard deductions and do not have any investments or business expenses. Not sure why I was charged the Premium.
Date published: 2023-04-18
Rated 1 out of 5 by from Adding WI screwed up IL return There was no entry for Rental Property. Had delete WI return so I could process IL return.
Date published: 2023-04-18
Rated 1 out of 5 by from Fed tax had errors 2021, no way to fix for 2022 We have been using TurboTax for several years. The updated product is not as easy to follow. 2021 taxes had errors and no place to make fixes for 2022 return, so there will be errors in this year's taxes too. We will be using a human next year as this product is no longer worth the expense or effort.
Date published: 2023-04-18
Rated 1 out of 5 by from Dont click the wrong option Its great, but if you select the wrong option it will force you ro upgrade and there is no way to remove the error. You have to trash the whole return and start over. Not flexible at all, will keep trying to force you to upgrade.
Date published: 2023-04-18
Rated 5 out of 5 by from Still overpriced I think they are just as bad as the tax stores. They charge too much for what they do. This software should be HALF the price it is. I did all the work & still spent almost $200. Cmon really…cheaper would be realistic. It shouldn’t be $200 to do my own taxes!
Date published: 2023-04-18
Rated 5 out of 5 by from Go Turbo! TurboTax helped me so much. It made a very stressful task easier. I couldn't have done it without TurboTax!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy it takes time but its very easy. I like using them and will never pay for anyone to do it.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome It was kinda fun actually. Very easy and engaging, highly recommend.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1374
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Program We have been using Turbo Tax for 8 years and couldn't be happier.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax fee is too much Turbo tax is nice but the fee is too much, choose a different provider to do your tax.
Date published: 2023-04-18
Rated 2 out of 5 by from Costs I clicked on Deluxe when I was completing my taxes. When I got done it was the Premium. We take the standard deductions and do not have any investments or business expenses. Not sure why I was charged the Premium.
Date published: 2023-04-18
Rated 1 out of 5 by from Adding WI screwed up IL return There was no entry for Rental Property. Had delete WI return so I could process IL return.
Date published: 2023-04-18
Rated 1 out of 5 by from Fed tax had errors 2021, no way to fix for 2022 We have been using TurboTax for several years. The updated product is not as easy to follow. 2021 taxes had errors and no place to make fixes for 2022 return, so there will be errors in this year's taxes too. We will be using a human next year as this product is no longer worth the expense or effort.
Date published: 2023-04-18
Rated 1 out of 5 by from Dont click the wrong option Its great, but if you select the wrong option it will force you ro upgrade and there is no way to remove the error. You have to trash the whole return and start over. Not flexible at all, will keep trying to force you to upgrade.
Date published: 2023-04-18
Rated 5 out of 5 by from Still overpriced I think they are just as bad as the tax stores. They charge too much for what they do. This software should be HALF the price it is. I did all the work & still spent almost $200. Cmon really…cheaper would be realistic. It shouldn’t be $200 to do my own taxes!
Date published: 2023-04-18
Rated 5 out of 5 by from Go Turbo! TurboTax helped me so much. It made a very stressful task easier. I couldn't have done it without TurboTax!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy it takes time but its very easy. I like using them and will never pay for anyone to do it.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome It was kinda fun actually. Very easy and engaging, highly recommend.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1374