TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Fairly easy to use I've used turbotax for 7 years and I generally like it. The one thing to watch out for is that they don't try to give you the free option so if you want that you have to go to the free turbotax site to get it. Otherwise they have been good.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was easy to use and super helpful Dominique was super helpful when my return was rejected. He kindly helped me navigate how to fix my problem and made things less stressful.
Date published: 2023-04-18
Rated 2 out of 5 by from So expensive I don’t trust this life lol I did my taxes and turbo tax makes it easy and understandable but after doing them through turbo tax last year I know all this stuff.. why charge over 200$ minimum I can’t afford it
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent help Vivica was helping me and I accidentally hung up on her. Lucille then helped me. Both of them were very patient with me. I had multiple issues that they resolved for me.
Date published: 2023-04-18
Rated 5 out of 5 by from A great Tax Software Program I have used Turbo Tax over the past 3 years. This year the software for tax year 2022 is fantastic. It is extremely thorough and explicit. I would highly recommend it for anyone who wants a professional and affordable method for preparing their returns.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax to the rescue!!! Waited until the deadline again...turbo tax was super easy and so fast!!!
Date published: 2023-04-18
Rated 1 out of 5 by from Too expensive Too expensive just to fill out a simple tax return.
Date published: 2023-04-18
Rated 5 out of 5 by from Great experience Reginald was super helpful and very efficient. Quick resolution!
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax is becoming less and less transparent. With the 2022 software, the option to toggle between the interview format and the actual forms is becoming increasingly difficult. likewise, viewing the return before filing and selecting all the worksheets in the preview is no longer there. form 2210 is no longer triggered to give an opportunity to schedule irregular income and avoid underpayment penalty. It can still be activated but it requires user intervention. Overall, my experience is that turbotax is "dumbing down the software". This may work for simple scenarios but not as well for more complex situations. Over the years, I have enjoyed TurboTax, especially because of the options to handle complex situations (at higher price). Because of the changes, I will likely stop using the software.
Date published: 2023-04-18
Rated 2 out of 5 by from Getting worse every year I will look to another solution next year. Questions are misleading and incomplete. Difficult to find answers. The state is even worse. Lazy software designers.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1369
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Fairly easy to use I've used turbotax for 7 years and I generally like it. The one thing to watch out for is that they don't try to give you the free option so if you want that you have to go to the free turbotax site to get it. Otherwise they have been good.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was easy to use and super helpful Dominique was super helpful when my return was rejected. He kindly helped me navigate how to fix my problem and made things less stressful.
Date published: 2023-04-18
Rated 2 out of 5 by from So expensive I don’t trust this life lol I did my taxes and turbo tax makes it easy and understandable but after doing them through turbo tax last year I know all this stuff.. why charge over 200$ minimum I can’t afford it
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent help Vivica was helping me and I accidentally hung up on her. Lucille then helped me. Both of them were very patient with me. I had multiple issues that they resolved for me.
Date published: 2023-04-18
Rated 5 out of 5 by from A great Tax Software Program I have used Turbo Tax over the past 3 years. This year the software for tax year 2022 is fantastic. It is extremely thorough and explicit. I would highly recommend it for anyone who wants a professional and affordable method for preparing their returns.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax to the rescue!!! Waited until the deadline again...turbo tax was super easy and so fast!!!
Date published: 2023-04-18
Rated 1 out of 5 by from Too expensive Too expensive just to fill out a simple tax return.
Date published: 2023-04-18
Rated 5 out of 5 by from Great experience Reginald was super helpful and very efficient. Quick resolution!
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax is becoming less and less transparent. With the 2022 software, the option to toggle between the interview format and the actual forms is becoming increasingly difficult. likewise, viewing the return before filing and selecting all the worksheets in the preview is no longer there. form 2210 is no longer triggered to give an opportunity to schedule irregular income and avoid underpayment penalty. It can still be activated but it requires user intervention. Overall, my experience is that turbotax is "dumbing down the software". This may work for simple scenarios but not as well for more complex situations. Over the years, I have enjoyed TurboTax, especially because of the options to handle complex situations (at higher price). Because of the changes, I will likely stop using the software.
Date published: 2023-04-18
Rated 2 out of 5 by from Getting worse every year I will look to another solution next year. Questions are misleading and incomplete. Difficult to find answers. The state is even worse. Lazy software designers.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1369