TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from I loved it this year was very easier than last year. everything was self explanatory.
Date published: 2021-02-28
Rated 5 out of 5 by from soooo easy so user friendly, highly recommended. thank you so much
Date published: 2021-02-28
Rated 4 out of 5 by from awesome, but really expensive. Awesome service! I found that the program was user friendly. I think Turbo Tax can work on their prices, or work on offering some better discounts. Too Expensive, nearly the same price to take the documents to H&R and let someone else enter the data!
Date published: 2021-02-28
Rated 5 out of 5 by from GREAT JOB VERY EASY FOR SR. IT WAS VERY EASY TO GET THE JOB DONE. I WILL USE T.TAX NEXT YEAR
Date published: 2021-02-28
Rated 1 out of 5 by from Sucks with new laptop Ugh. I'm a longtime TurboTax user. This year I spent several hundred dollars on a new laptop specifically because TurboTax said it would not support Windows 7. I didn't need a new laptop but Turbo Tax said I did. Then Turbo Tax was nothing but trouble with the new Windows 10 laptop. Yes the help community was awesome and fixed my issue (had to set my screen resolution lower when putting in the license and paying for the state e-file). But seriously Turbo Tax.. you made me buy a new computer. You should have been better. Luckily google came to my rescue. also the 55 minute wait time for phone customer service was not cool. It's not even near the filing deadline yet.
Date published: 2021-02-28
Rated 4 out of 5 by from TURBO TAX Very easy, and quick . Easy to follow instructions and people to help if needed.
Date published: 2021-02-28
Rated 5 out of 5 by from Julio It was great and easy service. All my information was already saved and ready to go.
Date published: 2021-02-28
Rated 4 out of 5 by from It's great allow you to review and correct. I have been using Turbo Tax since 2007 or 2008 never had any problems with the IRS or federal government in general. This year I will be recommending my 90 year Auntie Granny use the services provided.
Date published: 2021-02-28
Rated 5 out of 5 by from Very Helpful They were very nice and helpful, answered my question, very informative.
Date published: 2021-02-28
Rated 5 out of 5 by from Superb help When I needed the help Mona was there to help, what a splendid person to have help!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1364
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from I loved it this year was very easier than last year. everything was self explanatory.
Date published: 2021-02-28
Rated 5 out of 5 by from soooo easy so user friendly, highly recommended. thank you so much
Date published: 2021-02-28
Rated 4 out of 5 by from awesome, but really expensive. Awesome service! I found that the program was user friendly. I think Turbo Tax can work on their prices, or work on offering some better discounts. Too Expensive, nearly the same price to take the documents to H&R and let someone else enter the data!
Date published: 2021-02-28
Rated 5 out of 5 by from GREAT JOB VERY EASY FOR SR. IT WAS VERY EASY TO GET THE JOB DONE. I WILL USE T.TAX NEXT YEAR
Date published: 2021-02-28
Rated 1 out of 5 by from Sucks with new laptop Ugh. I'm a longtime TurboTax user. This year I spent several hundred dollars on a new laptop specifically because TurboTax said it would not support Windows 7. I didn't need a new laptop but Turbo Tax said I did. Then Turbo Tax was nothing but trouble with the new Windows 10 laptop. Yes the help community was awesome and fixed my issue (had to set my screen resolution lower when putting in the license and paying for the state e-file). But seriously Turbo Tax.. you made me buy a new computer. You should have been better. Luckily google came to my rescue. also the 55 minute wait time for phone customer service was not cool. It's not even near the filing deadline yet.
Date published: 2021-02-28
Rated 4 out of 5 by from TURBO TAX Very easy, and quick . Easy to follow instructions and people to help if needed.
Date published: 2021-02-28
Rated 5 out of 5 by from Julio It was great and easy service. All my information was already saved and ready to go.
Date published: 2021-02-28
Rated 4 out of 5 by from It's great allow you to review and correct. I have been using Turbo Tax since 2007 or 2008 never had any problems with the IRS or federal government in general. This year I will be recommending my 90 year Auntie Granny use the services provided.
Date published: 2021-02-28
Rated 5 out of 5 by from Very Helpful They were very nice and helpful, answered my question, very informative.
Date published: 2021-02-28
Rated 5 out of 5 by from Superb help When I needed the help Mona was there to help, what a splendid person to have help!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1364