TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Easy and Efficient! Thank you, Turbo Tax, for owning my angst and stress regarding filing taxes!
Date published: 2023-04-18
Rated 1 out of 5 by from I will Never Use turbo tax again Made me upgrade $100+ right before I went to file and put all the work into my return, tried to upsell things every step of the way with add ons. Youre better off paying someone to help. I would have had a much better return if someone else would have helped me.
Date published: 2023-04-18
Rated 5 out of 5 by from Super Simple It was very easy. I feel confident in the process.
Date published: 2023-04-18
Rated 5 out of 5 by from love turbo tax Always a painless and easy process. Everything is clearly explained.
Date published: 2023-04-18
Rated 1 out of 5 by from Twice the cost; half the value I purchased Turbo Tax 2022 for Mac when it was first available in late 2022. I paid the fee downloaded the software as I have for MANY years. Then in March of 2023 when I tried to use the software, I was told (by the software and by Intuit) that my computer could not run the software ... that software that I had DOWNLOADED and PAID FOR!! Turbotax refused to reimburse my fee because "you should have asked for a rebate in November 2022. To file my tax returns, I had to use the online Torbotax app; which I had to pay for.
Date published: 2023-04-18
Rated 1 out of 5 by from too expensive forced to pay extra plus 100 dollars due to some nonsense about 1099B only filed with premier. the cost is only 30% less than a CPA. Zero help and had to enter info by hand. Standard deduction should never require this level of cost. They tricked me this year but never again.
Date published: 2023-04-18
Rated 1 out of 5 by from I thought you were great but you charged me I paid for free and then at the end you charged me 120. It was supposed to be free!! I have to report this to the board because I just did last year's 2021 and received the lowest refund ever, I was supposed to get 6,000 and received only 1700. I have to ammend them now. I am shocked! This has never happened to me with you guys and because I had to file late I paid 160-180... that's on me. But missing almost all my refund wrong and now you charged me 120 when it was free until tomorrow. This is not right!! This should be resolved.
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX IS GREAT ONCE AGAIN ONCE AGAIN I TRIED THE COMPETITER AND IT WAS FAILING ME I TRIED TURBO TAX AND IT MADE ME VERY HAPPY
Date published: 2023-04-18
Rated 4 out of 5 by from simple Saved all my info from last year, so the process is pretty streamlined...
Date published: 2023-04-18
Rated 1 out of 5 by from not please I clicked on Free file and before I knew it I was charged 59 to file my federal, on top of already having to pay. I had to start a new account because I didn't realize that I had a rejected efile and I couldn't start over and fix my mistakes. I have been with you for about 10 years and this years experience was the worse and I will NOT use your program again. I had to create another account and was forced to use my work email to be able to file my taxes this year. I am unsatisfied that even talking to customer service she was unable to help me with my issues and try and help make it right.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1359
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and Efficient! Thank you, Turbo Tax, for owning my angst and stress regarding filing taxes!
Date published: 2023-04-18
Rated 1 out of 5 by from I will Never Use turbo tax again Made me upgrade $100+ right before I went to file and put all the work into my return, tried to upsell things every step of the way with add ons. Youre better off paying someone to help. I would have had a much better return if someone else would have helped me.
Date published: 2023-04-18
Rated 5 out of 5 by from Super Simple It was very easy. I feel confident in the process.
Date published: 2023-04-18
Rated 5 out of 5 by from love turbo tax Always a painless and easy process. Everything is clearly explained.
Date published: 2023-04-18
Rated 1 out of 5 by from Twice the cost; half the value I purchased Turbo Tax 2022 for Mac when it was first available in late 2022. I paid the fee downloaded the software as I have for MANY years. Then in March of 2023 when I tried to use the software, I was told (by the software and by Intuit) that my computer could not run the software ... that software that I had DOWNLOADED and PAID FOR!! Turbotax refused to reimburse my fee because "you should have asked for a rebate in November 2022. To file my tax returns, I had to use the online Torbotax app; which I had to pay for.
Date published: 2023-04-18
Rated 1 out of 5 by from too expensive forced to pay extra plus 100 dollars due to some nonsense about 1099B only filed with premier. the cost is only 30% less than a CPA. Zero help and had to enter info by hand. Standard deduction should never require this level of cost. They tricked me this year but never again.
Date published: 2023-04-18
Rated 1 out of 5 by from I thought you were great but you charged me I paid for free and then at the end you charged me 120. It was supposed to be free!! I have to report this to the board because I just did last year's 2021 and received the lowest refund ever, I was supposed to get 6,000 and received only 1700. I have to ammend them now. I am shocked! This has never happened to me with you guys and because I had to file late I paid 160-180... that's on me. But missing almost all my refund wrong and now you charged me 120 when it was free until tomorrow. This is not right!! This should be resolved.
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX IS GREAT ONCE AGAIN ONCE AGAIN I TRIED THE COMPETITER AND IT WAS FAILING ME I TRIED TURBO TAX AND IT MADE ME VERY HAPPY
Date published: 2023-04-18
Rated 4 out of 5 by from simple Saved all my info from last year, so the process is pretty streamlined...
Date published: 2023-04-18
Rated 1 out of 5 by from not please I clicked on Free file and before I knew it I was charged 59 to file my federal, on top of already having to pay. I had to start a new account because I didn't realize that I had a rejected efile and I couldn't start over and fix my mistakes. I have been with you for about 10 years and this years experience was the worse and I will NOT use your program again. I had to create another account and was forced to use my work email to be able to file my taxes this year. I am unsatisfied that even talking to customer service she was unable to help me with my issues and try and help make it right.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1359