TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Turbo Tax is good - cost is expensive We have used Turbo Tax for years. The online product goes from free to expensive just for having investment info to file. Didn't use their online live help but still was charged for it. Not happy about that. Last year's fee for software was $79 for both federal and one state. This year that cost was jacked up to $209 for federal and an additional $69 for state. What happened to the middle ground of pricing? Not happy about cost at all!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is amazing!!! Great program and service to submit my federal and state taxes!!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is so easy to use I love TurboTax. It is so easy to use and so very fast. They ask the questions and you answer. So much easier than doing on paper by myself. Everything is explained and easy to find on my paperwork to enter
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use and understand I have used Turbo Tax for years and it's faster that sending to a tax prep service. I t works well for me and my small business.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo tax is a mixed bag The review was quick, but they are so sneaky about the cost of it. I can't itemize without paying a bunch more?! And as I go through the process, there are constant offers for more products without clarity of how much it costs already. Fast though, 1 hour. Glad it's over, but I might look into filing it myself in the future. Over 200 dollars to file!
Date published: 2023-04-18
Rated 5 out of 5 by from No Problem Quick and easy to use. Reference material and information is readily available within the program.
Date published: 2023-04-18
Rated 3 out of 5 by from Despite glitches, better than doing it manually For 2022 and at least several years prior, Turbotax makes the same mistake on deductions: when nearly finished with deductions, it inexplicably skips the section that includes alimony paid. It was section 11 this year. A few years ago I nearly didn't notice this and almost failed to get this over-$20,000 deduction. I suppose it could be related to the fact that the tax rules changed (after my divorce) making this deduction possibly unavailable.
Date published: 2023-04-18
Rated 4 out of 5 by from Taxes for Dummies, but Expensive Services. I mean, just like everything else -- it just keeps getting more expensive.
Date published: 2023-04-18
Rated 5 out of 5 by from torbo tax helped at the last mimute ans I wont be not too bad for what you offer so I cant complain cause it wont do any good
Date published: 2023-04-18
Rated 3 out of 5 by from iT IS GOOD W/ YOU HAVE SIMPLE TAX FILING The citibank link to the account did not work; Do not support Token to Etrade; The K1 Form cannot be uploaded by PDF; The 1099-B cannot be uploaded by PDF; Foreign Taxes on Dividend needs to be enter manually.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1358
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax is good - cost is expensive We have used Turbo Tax for years. The online product goes from free to expensive just for having investment info to file. Didn't use their online live help but still was charged for it. Not happy about that. Last year's fee for software was $79 for both federal and one state. This year that cost was jacked up to $209 for federal and an additional $69 for state. What happened to the middle ground of pricing? Not happy about cost at all!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is amazing!!! Great program and service to submit my federal and state taxes!!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is so easy to use I love TurboTax. It is so easy to use and so very fast. They ask the questions and you answer. So much easier than doing on paper by myself. Everything is explained and easy to find on my paperwork to enter
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use and understand I have used Turbo Tax for years and it's faster that sending to a tax prep service. I t works well for me and my small business.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo tax is a mixed bag The review was quick, but they are so sneaky about the cost of it. I can't itemize without paying a bunch more?! And as I go through the process, there are constant offers for more products without clarity of how much it costs already. Fast though, 1 hour. Glad it's over, but I might look into filing it myself in the future. Over 200 dollars to file!
Date published: 2023-04-18
Rated 5 out of 5 by from No Problem Quick and easy to use. Reference material and information is readily available within the program.
Date published: 2023-04-18
Rated 3 out of 5 by from Despite glitches, better than doing it manually For 2022 and at least several years prior, Turbotax makes the same mistake on deductions: when nearly finished with deductions, it inexplicably skips the section that includes alimony paid. It was section 11 this year. A few years ago I nearly didn't notice this and almost failed to get this over-$20,000 deduction. I suppose it could be related to the fact that the tax rules changed (after my divorce) making this deduction possibly unavailable.
Date published: 2023-04-18
Rated 4 out of 5 by from Taxes for Dummies, but Expensive Services. I mean, just like everything else -- it just keeps getting more expensive.
Date published: 2023-04-18
Rated 5 out of 5 by from torbo tax helped at the last mimute ans I wont be not too bad for what you offer so I cant complain cause it wont do any good
Date published: 2023-04-18
Rated 3 out of 5 by from iT IS GOOD W/ YOU HAVE SIMPLE TAX FILING The citibank link to the account did not work; Do not support Token to Etrade; The K1 Form cannot be uploaded by PDF; The 1099-B cannot be uploaded by PDF; Foreign Taxes on Dividend needs to be enter manually.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1358