TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Too Easy I dread doing taxes every year. I love the ease of the new Turbo Tax functionality.
Date published: 2023-04-18
Rated 2 out of 5 by from easy, but surprise fees and greedy The process was easy, but thes surprise fees and how much it costs is ridiculous. people are suffering and turbo tax just gets every last penny they can. it says "start free" and then every 3 pages you are asked to upgrade. and then at the end its not just "file for 59$" its "file fed for 59$ and state for additional 59$" and then an additional 39$ in fees at the end. unbelievable.
Date published: 2023-04-18
Rated 5 out of 5 by from Love this program I’ve been using this program for several years now and really like it. Will continue to do so.
Date published: 2023-04-18
Rated 4 out of 5 by from I cant believe how long this took!!!! This took almost an hour for something I could have done on paper in 10 to 15 minutes! The only thing faster about this process is I might get my refund a week sooner. If it werent for the IRS flagging paper returns for delay, I would certainly be doing my returns on paper. This online process is so time consuming with repetition, taking forever between pages, etc. Every year I am completely stressed out and frustrated by this pokey process by the time I am finally done. Thank God I have a year before I have to do it again!
Date published: 2023-04-18
Rated 3 out of 5 by from Good The format changed a lot from previous years and was definitely harder to use then the pervious versions.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was extremely useful It has been very useful for a complex return including various businesses
Date published: 2023-04-18
Rated 2 out of 5 by from So Sick of the Upselling Attempts I'm very tired of the constant upselling attempts Turbo Tax throws at you. Also, the sneaky attempts to allow them to use your tax filing for their own purposes is a very slimy tactic.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use TurboTax interview process is fast and efficient and easy to use. just love how thorough the process is
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo tax is ok Thought I was done then the next day I got an email that I have complete it
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes filing my taxes easy I have been using Turbo Tax to file my taxes for the past 5 years. With a small business, Turbo Tax and their other applications and services like QuickBooks Self-Employed gives me the confidence in filing my taxes every year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1352
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Too Easy I dread doing taxes every year. I love the ease of the new Turbo Tax functionality.
Date published: 2023-04-18
Rated 2 out of 5 by from easy, but surprise fees and greedy The process was easy, but thes surprise fees and how much it costs is ridiculous. people are suffering and turbo tax just gets every last penny they can. it says "start free" and then every 3 pages you are asked to upgrade. and then at the end its not just "file for 59$" its "file fed for 59$ and state for additional 59$" and then an additional 39$ in fees at the end. unbelievable.
Date published: 2023-04-18
Rated 5 out of 5 by from Love this program I’ve been using this program for several years now and really like it. Will continue to do so.
Date published: 2023-04-18
Rated 4 out of 5 by from I cant believe how long this took!!!! This took almost an hour for something I could have done on paper in 10 to 15 minutes! The only thing faster about this process is I might get my refund a week sooner. If it werent for the IRS flagging paper returns for delay, I would certainly be doing my returns on paper. This online process is so time consuming with repetition, taking forever between pages, etc. Every year I am completely stressed out and frustrated by this pokey process by the time I am finally done. Thank God I have a year before I have to do it again!
Date published: 2023-04-18
Rated 3 out of 5 by from Good The format changed a lot from previous years and was definitely harder to use then the pervious versions.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was extremely useful It has been very useful for a complex return including various businesses
Date published: 2023-04-18
Rated 2 out of 5 by from So Sick of the Upselling Attempts I'm very tired of the constant upselling attempts Turbo Tax throws at you. Also, the sneaky attempts to allow them to use your tax filing for their own purposes is a very slimy tactic.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use TurboTax interview process is fast and efficient and easy to use. just love how thorough the process is
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo tax is ok Thought I was done then the next day I got an email that I have complete it
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes filing my taxes easy I have been using Turbo Tax to file my taxes for the past 5 years. With a small business, Turbo Tax and their other applications and services like QuickBooks Self-Employed gives me the confidence in filing my taxes every year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1352