TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Such a relief! I really like how, while I'm typing in what I think are the only items of income and expenses, TurboTax asks me if I thought about this, this, and that! And then it gives me status updates and explanations. I got done in a little over an hour filing both state and federal and actually learned a lot about deuctions!
Date published: 2023-04-18
Rated 3 out of 5 by from Easy to use The process for entering was fairly easy. However, when it came to review there were several errors that I had to go back and fix. This process was difficult. There are no instructions for making the corrections and some of the info I had already was previously entered but was missing in the review. I also ended up paying $25 for State filing which I did not realize and then had to double pay this fee in order file. I was on hold for over 45 minutes to talk to someone and ended up just giving up.
Date published: 2023-04-18
Rated 5 out of 5 by from Thank you so much for helping me file my taxes. Live agent was very friendly and helpful. I will be back next year. Thank you.
Date published: 2023-04-18
Rated 1 out of 5 by from Garbage Awful Experience. I feel like it used to be easier.
Date published: 2023-04-18
Rated 5 out of 5 by from Mostly Painless Excellent platform walked me through every step of the process
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is the Real Deal! Always very easy to use and make the mundanity of doing the act more palatable.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax certainly seems like a speedy service. I like that Turbo Tax can upload my W2 directly from my employer, along with information from the previous year. It's also helpful there are links that explain terms and conditions.
Date published: 2023-04-18
Rated 5 out of 5 by from Superb Very Fast and easy to use . punctual, better instructions for the user ID.
Date published: 2023-04-18
Rated 5 out of 5 by from Always awesome I have used Turbo Tax for 10+ years and it just gets easier to use! Keep up the good job!!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is helpful Doing my taxes myself online was more expensive than seeing a live person
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1349
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Such a relief! I really like how, while I'm typing in what I think are the only items of income and expenses, TurboTax asks me if I thought about this, this, and that! And then it gives me status updates and explanations. I got done in a little over an hour filing both state and federal and actually learned a lot about deuctions!
Date published: 2023-04-18
Rated 3 out of 5 by from Easy to use The process for entering was fairly easy. However, when it came to review there were several errors that I had to go back and fix. This process was difficult. There are no instructions for making the corrections and some of the info I had already was previously entered but was missing in the review. I also ended up paying $25 for State filing which I did not realize and then had to double pay this fee in order file. I was on hold for over 45 minutes to talk to someone and ended up just giving up.
Date published: 2023-04-18
Rated 5 out of 5 by from Thank you so much for helping me file my taxes. Live agent was very friendly and helpful. I will be back next year. Thank you.
Date published: 2023-04-18
Rated 1 out of 5 by from Garbage Awful Experience. I feel like it used to be easier.
Date published: 2023-04-18
Rated 5 out of 5 by from Mostly Painless Excellent platform walked me through every step of the process
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is the Real Deal! Always very easy to use and make the mundanity of doing the act more palatable.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax certainly seems like a speedy service. I like that Turbo Tax can upload my W2 directly from my employer, along with information from the previous year. It's also helpful there are links that explain terms and conditions.
Date published: 2023-04-18
Rated 5 out of 5 by from Superb Very Fast and easy to use . punctual, better instructions for the user ID.
Date published: 2023-04-18
Rated 5 out of 5 by from Always awesome I have used Turbo Tax for 10+ years and it just gets easier to use! Keep up the good job!!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is helpful Doing my taxes myself online was more expensive than seeing a live person
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1349