TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
Rene VL from
Such a relief!
I really like how, while I'm typing in what I think are the only items of income and expenses, TurboTax asks me if I thought about this, this, and that! And then it gives me status updates and explanations. I got done in a little over an hour filing both state and federal and actually learned a lot about deuctions!
Date published: 2023-04-18
Rated 3 out of 5 by
JBrad4325 from
Easy to use
The process for entering was fairly easy. However, when it came to review there were several errors that I had to go back and fix. This process was difficult. There are no instructions for making the corrections and some of the info I had already was previously entered but was missing in the review. I also ended up paying $25 for State filing which I did not realize and then had to double pay this fee in order file. I was on hold for over 45 minutes to talk to someone and ended up just giving up.
Date published: 2023-04-18
Rated 5 out of 5 by
7Annalisa27 from
Thank you so much for helping me file my taxes.
Live agent was very friendly and helpful. I will be back next year. Thank you.
Date published: 2023-04-18
Rated 1 out of 5 by
TurboVictim5000 from
Garbage
Awful Experience. I feel like it used to be easier.
Date published: 2023-04-18
Rated 5 out of 5 by
MHenderson850 from
Mostly Painless
Excellent platform walked me through every step of the process
Date published: 2023-04-18
Rated 5 out of 5 by
Jeremy Jay from
Turbo Tax is the Real Deal!
Always very easy to use and make the mundanity of doing the act more palatable.
Date published: 2023-04-18
Rated 5 out of 5 by
Abstruse from
TurboTax certainly seems like a speedy service.
I like that Turbo Tax can upload my W2 directly from my employer, along with information from the previous year. It's also helpful there are links that explain terms and conditions.
Date published: 2023-04-18
Rated 5 out of 5 by
GirlBoss1987 from
Superb
Very Fast and easy to use . punctual, better instructions for the user ID.
Date published: 2023-04-18
Rated 5 out of 5 by
kennyboy336 from
Always awesome
I have used Turbo Tax for 10+ years and it just gets easier to use! Keep up the good job!!
Date published: 2023-04-18
Rated 4 out of 5 by
Blueshell from
Turbo Tax is helpful
Doing my taxes myself online was more expensive than seeing a live person
All TurboTax® Offerings Reviews - Page 1349
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Rene VL from
Such a relief!
I really like how, while I'm typing in what I think are the only items of income and expenses, TurboTax asks me if I thought about this, this, and that! And then it gives me status updates and explanations. I got done in a little over an hour filing both state and federal and actually learned a lot about deuctions!
Date published: 2023-04-18
Rated 3 out of 5 by
JBrad4325 from
Easy to use
The process for entering was fairly easy. However, when it came to review there were several errors that I had to go back and fix. This process was difficult. There are no instructions for making the corrections and some of the info I had already was previously entered but was missing in the review. I also ended up paying $25 for State filing which I did not realize and then had to double pay this fee in order file. I was on hold for over 45 minutes to talk to someone and ended up just giving up.
Date published: 2023-04-18
Rated 5 out of 5 by
7Annalisa27 from
Thank you so much for helping me file my taxes.
Live agent was very friendly and helpful. I will be back next year. Thank you.
Date published: 2023-04-18
Rated 1 out of 5 by
TurboVictim5000 from
Garbage
Awful Experience. I feel like it used to be easier.
Date published: 2023-04-18
Rated 5 out of 5 by
MHenderson850 from
Mostly Painless
Excellent platform walked me through every step of the process
Date published: 2023-04-18
Rated 5 out of 5 by
Jeremy Jay from
Turbo Tax is the Real Deal!
Always very easy to use and make the mundanity of doing the act more palatable.
Date published: 2023-04-18
Rated 5 out of 5 by
Abstruse from
TurboTax certainly seems like a speedy service.
I like that Turbo Tax can upload my W2 directly from my employer, along with information from the previous year. It's also helpful there are links that explain terms and conditions.
Date published: 2023-04-18
Rated 5 out of 5 by
GirlBoss1987 from
Superb
Very Fast and easy to use . punctual, better instructions for the user ID.
Date published: 2023-04-18
Rated 5 out of 5 by
kennyboy336 from
Always awesome
I have used Turbo Tax for 10+ years and it just gets easier to use! Keep up the good job!!
Date published: 2023-04-18
Rated 4 out of 5 by
Blueshell from
Turbo Tax is helpful
Doing my taxes myself online was more expensive than seeing a live person
All TurboTax® Offerings Reviews - Page 1349
Date published: 2023-04-18