TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is awesome I just want to say thank you for TurboTax for helping me do my taxes thank you again
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great TurboTax was great this is my second year using them I think I'm going to use them next year as well thank you so much for making it very easy thank you
Date published: 2021-02-27
Rated 5 out of 5 by from Love TurboTax Love that TurboTax was so easy. I had no idea how my Social Security benefits would be taxed.
Date published: 2021-02-27
Rated 5 out of 5 by from Point and click easy Smooth and easy to use. Would use it again next year.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great I have always found it easy to use turbo tax to file
Date published: 2021-02-27
Rated 3 out of 5 by from Too many repeats Overall the product is good. However, I had trouble at the end when filing. It kept sending me back for reviews, even though things were OKAY.
Date published: 2021-02-27
Rated 3 out of 5 by from Error Details are not understandable/confusing - I entered 1099-NEC for my spouse. Was told I couldn't enter for my spouse, even though this is who the form was for. - Entered 1099-NEC. Error message at end of tax filing indicated that there were multiple links - one to Schedule C, or to form 89xx, or to schedule F... and that I needed to remove one of the links. I didn't add these links, the software did, and since I did not add them, I had no idea how to remove them. HELP for this section was of no use, only provided generic information. - This window has a drag-corner to enlarge this window. Doesn't work. Frustrating to have to try and enter information in a review window when only a couple lines of my comments can be read. - Income screen - after all information was entered, there's a double pane on the input section...one with an Add/Edit button, which I tried clicking and went absolutely nowhere, and a pane below which contained the input information and I could make changes there. VERY CONFUSING. - Multiple screen interrupting the process to try to get me to enhance the level of TurboTax that I'm working with. I get it... this is a 'for profit' business, but please, stop nickle and diming at every opportunity. A simple command button on the top indicating to 'Select the product' is enough. If I want to upgrade, LET ME initiate it.
Date published: 2021-02-27
Rated 2 out of 5 by from turbotax free(?) online Have been a satisfied customer of Turbotax for many years. Felt this year that I was forced to upgrade to a pay version because of something very simple. This may have been an employers change of coding on a W2, but it still felt forced. This should have been a simple redo just like last year.
Date published: 2021-02-27
Rated 2 out of 5 by from Missed a few spots for 2021 I had a few exceptions that were glossed over by Turbo Tax which prompted me to research online. Turbo Tax was perfectly fine, encouraging me to file, pay more than I was required to.
Date published: 2021-02-27
Rated 5 out of 5 by from So Easy ..money saver! I never have any trouble. Money on time. Get the most without doubt.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1348
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is awesome I just want to say thank you for TurboTax for helping me do my taxes thank you again
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great TurboTax was great this is my second year using them I think I'm going to use them next year as well thank you so much for making it very easy thank you
Date published: 2021-02-27
Rated 5 out of 5 by from Love TurboTax Love that TurboTax was so easy. I had no idea how my Social Security benefits would be taxed.
Date published: 2021-02-27
Rated 5 out of 5 by from Point and click easy Smooth and easy to use. Would use it again next year.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great I have always found it easy to use turbo tax to file
Date published: 2021-02-27
Rated 3 out of 5 by from Too many repeats Overall the product is good. However, I had trouble at the end when filing. It kept sending me back for reviews, even though things were OKAY.
Date published: 2021-02-27
Rated 3 out of 5 by from Error Details are not understandable/confusing - I entered 1099-NEC for my spouse. Was told I couldn't enter for my spouse, even though this is who the form was for. - Entered 1099-NEC. Error message at end of tax filing indicated that there were multiple links - one to Schedule C, or to form 89xx, or to schedule F... and that I needed to remove one of the links. I didn't add these links, the software did, and since I did not add them, I had no idea how to remove them. HELP for this section was of no use, only provided generic information. - This window has a drag-corner to enlarge this window. Doesn't work. Frustrating to have to try and enter information in a review window when only a couple lines of my comments can be read. - Income screen - after all information was entered, there's a double pane on the input section...one with an Add/Edit button, which I tried clicking and went absolutely nowhere, and a pane below which contained the input information and I could make changes there. VERY CONFUSING. - Multiple screen interrupting the process to try to get me to enhance the level of TurboTax that I'm working with. I get it... this is a 'for profit' business, but please, stop nickle and diming at every opportunity. A simple command button on the top indicating to 'Select the product' is enough. If I want to upgrade, LET ME initiate it.
Date published: 2021-02-27
Rated 2 out of 5 by from turbotax free(?) online Have been a satisfied customer of Turbotax for many years. Felt this year that I was forced to upgrade to a pay version because of something very simple. This may have been an employers change of coding on a W2, but it still felt forced. This should have been a simple redo just like last year.
Date published: 2021-02-27
Rated 2 out of 5 by from Missed a few spots for 2021 I had a few exceptions that were glossed over by Turbo Tax which prompted me to research online. Turbo Tax was perfectly fine, encouraging me to file, pay more than I was required to.
Date published: 2021-02-27
Rated 5 out of 5 by from So Easy ..money saver! I never have any trouble. Money on time. Get the most without doubt.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1348