TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is excellent It was an easy process. All I had to do was follow the instructions.
Date published: 2021-02-28
Rated 1 out of 5 by from Numerous bugs forced re-entering data and lost $ This experience was absolutely infuriating. I ran into about 3 different errors as I was finalizing my report that put me in loops repeatedly providing absolutely irrelevant information and Turbotax wouldn't allow me to file. Every time I provided the information I had to go through 5 checkpoints again only to end up right back in the same spot. I confirmed that I received covid payments at least 10 times. As I was refilling the original information my tax due increased by about $400. I would not recommend this product at all and it's unbelievable how much extra effort I had to put in this year, it's never been this bad before.
Date published: 2021-02-28
Rated 5 out of 5 by from Very helpful Very very helpful guide me through everything i would recommend them
Date published: 2021-02-28
Rated 3 out of 5 by from It works Turbo tax representative was very helpful and cleared up some confusion about the questions being asked
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax makes taxes easy The step by step process really makes taxes easy. Automatically saves your progress if you need to pause to accomplish other things.
Date published: 2021-02-28
Rated 5 out of 5 by from easy to use and appears to cover all needed items been using turbo tax for a number of years always an easy experience
Date published: 2021-02-28
Rated 5 out of 5 by from SO EASY It gets easier every year. took only 35 minutes! Will use Turbo Tax again next year.
Date published: 2021-02-28
Rated 3 out of 5 by from TurboTax gets the job done TurboTax filed all my information efficiently. It was a bit confusing when listing my child as a non-dependent and it caused me to have my taxes denied. When I had to refile my returns they charged me a $40 fee which made me final returns significantly low and I really needed that money.
Date published: 2021-02-28
Rated 5 out of 5 by from GREAT SERVICE WAS A EASY PROCESS DIDNT TAKE LONG WAS VERY EASY AND THE STEPS WHERE SIMPLE
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is awesome and very easy to fill out I have used Turbo tax before and they have made it very easy to use.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1347
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is excellent It was an easy process. All I had to do was follow the instructions.
Date published: 2021-02-28
Rated 1 out of 5 by from Numerous bugs forced re-entering data and lost $ This experience was absolutely infuriating. I ran into about 3 different errors as I was finalizing my report that put me in loops repeatedly providing absolutely irrelevant information and Turbotax wouldn't allow me to file. Every time I provided the information I had to go through 5 checkpoints again only to end up right back in the same spot. I confirmed that I received covid payments at least 10 times. As I was refilling the original information my tax due increased by about $400. I would not recommend this product at all and it's unbelievable how much extra effort I had to put in this year, it's never been this bad before.
Date published: 2021-02-28
Rated 5 out of 5 by from Very helpful Very very helpful guide me through everything i would recommend them
Date published: 2021-02-28
Rated 3 out of 5 by from It works Turbo tax representative was very helpful and cleared up some confusion about the questions being asked
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax makes taxes easy The step by step process really makes taxes easy. Automatically saves your progress if you need to pause to accomplish other things.
Date published: 2021-02-28
Rated 5 out of 5 by from easy to use and appears to cover all needed items been using turbo tax for a number of years always an easy experience
Date published: 2021-02-28
Rated 5 out of 5 by from SO EASY It gets easier every year. took only 35 minutes! Will use Turbo Tax again next year.
Date published: 2021-02-28
Rated 3 out of 5 by from TurboTax gets the job done TurboTax filed all my information efficiently. It was a bit confusing when listing my child as a non-dependent and it caused me to have my taxes denied. When I had to refile my returns they charged me a $40 fee which made me final returns significantly low and I really needed that money.
Date published: 2021-02-28
Rated 5 out of 5 by from GREAT SERVICE WAS A EASY PROCESS DIDNT TAKE LONG WAS VERY EASY AND THE STEPS WHERE SIMPLE
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is awesome and very easy to fill out I have used Turbo tax before and they have made it very easy to use.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1347