TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy to Use So helpful with all the new changes. This product is easy for even a novice doing their taxes
Date published: 2023-04-18
Rated 1 out of 5 by from Took my money there is SO many hidden fees, they took around $165 from my taxes and wouldn't allow me to NOT add stuff from my bill. Forcing me to buy stuff is kind of illegal, and we should be given the choice to decline especially being an independent and lower class. I've used turbotax before and never had such bad emotions by it. These new hidden fees are new because I have been a returning customer. I was pleased with turbotax before, until this new year with turbotax not letting remove certain things from my cart. Again illegal, you cannot force a person to buy something without a consent and turbotax you did NOT have my consent to take $165 out of my taxes. To make matters even worse, I was recommended this website URL through my college for FREE tax help.
Date published: 2023-04-18
Rated 1 out of 5 by from Got the payers state wrong on 1099-div Turbo tax auto fill got the american century 1099-div state wrong on my tax return. Kept holding me up at the very end of the process saying the zip code was invalid. Finally was able to enter manually and got the tax return to go through.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome If I had question, I type a question and the system give me several different ways solve the problem. Forms are easy to assess. Transfer of doctrine no problem their either just type in the right information's transfer is complete.
Date published: 2023-04-18
Rated 3 out of 5 by from Good but Too Expensive I appreciate the simplicity and the elegant user experience but this is too expensive. My situation doesn't warrant that cost.
Date published: 2023-04-18
Rated 5 out of 5 by from Fantastic Software keeps getting better with each year. Very good service!
Date published: 2023-04-18
Rated 1 out of 5 by from not free Turbotax is not free. Learn to do it yourself, I am next year.
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX IS COOL TURBO TAX HELP ME ALONG THE WAY THANKS TB! SEE YOU NEXT YEAR..
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent advice and user friendly Easy to use, flows nicely to get information in the right fields.
Date published: 2023-04-18
Rated 4 out of 5 by from Awsome Quick Fast and on point. Will reuse again next year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1330
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to Use So helpful with all the new changes. This product is easy for even a novice doing their taxes
Date published: 2023-04-18
Rated 1 out of 5 by from Took my money there is SO many hidden fees, they took around $165 from my taxes and wouldn't allow me to NOT add stuff from my bill. Forcing me to buy stuff is kind of illegal, and we should be given the choice to decline especially being an independent and lower class. I've used turbotax before and never had such bad emotions by it. These new hidden fees are new because I have been a returning customer. I was pleased with turbotax before, until this new year with turbotax not letting remove certain things from my cart. Again illegal, you cannot force a person to buy something without a consent and turbotax you did NOT have my consent to take $165 out of my taxes. To make matters even worse, I was recommended this website URL through my college for FREE tax help.
Date published: 2023-04-18
Rated 1 out of 5 by from Got the payers state wrong on 1099-div Turbo tax auto fill got the american century 1099-div state wrong on my tax return. Kept holding me up at the very end of the process saying the zip code was invalid. Finally was able to enter manually and got the tax return to go through.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome If I had question, I type a question and the system give me several different ways solve the problem. Forms are easy to assess. Transfer of doctrine no problem their either just type in the right information's transfer is complete.
Date published: 2023-04-18
Rated 3 out of 5 by from Good but Too Expensive I appreciate the simplicity and the elegant user experience but this is too expensive. My situation doesn't warrant that cost.
Date published: 2023-04-18
Rated 5 out of 5 by from Fantastic Software keeps getting better with each year. Very good service!
Date published: 2023-04-18
Rated 1 out of 5 by from not free Turbotax is not free. Learn to do it yourself, I am next year.
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX IS COOL TURBO TAX HELP ME ALONG THE WAY THANKS TB! SEE YOU NEXT YEAR..
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent advice and user friendly Easy to use, flows nicely to get information in the right fields.
Date published: 2023-04-18
Rated 4 out of 5 by from Awsome Quick Fast and on point. Will reuse again next year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1330