TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Thanks Thank you appreciate your help. Great product. Thank you
Date published: 2023-05-03
Rated 4 out of 5 by from Good - up to a point Have had great results with Turbotax for the past 15+ years, but this year was a bit different. After completing both Federal and State returns, reviewing them carefully and authorizing them to be sent, neither the state nor federal returns were accepted. It appeared that the federal taxes wanted detailed information concerning the checking account from which I received payments for certain earnings did not agree with the account and routing numbers that I had included. I verified them to the best of my ability - confirming the bank ACH id and account info to the best of my ability - but to no avail. Only one of the 8 accounts had an error in a single digit, which was corrected. The error was corrected and the returns resubmitted and rejected, as I recall, at least 4 times and several hours of reviewing to no avail. I ultimately printed and mailed both the federal and state returns. Printed returns did not require banking info from my investment distributions. I was not and am not a happy camper.
Date published: 2023-05-03
Rated 4 out of 5 by from MANY YEARS A USER Been successful with TT for years. However...cheap trick they use...once you upgrade from a lower priced product you can't revert unless you clear all info from your form. Crappy customer care.
Date published: 2023-05-03
Rated 5 out of 5 by from Turbo tax is great if you not big on Online app Fast and easy steps 5o use had apps with a hundred boxes short straight to getting your money
Date published: 2023-05-03
Rated 1 out of 5 by from Horrible price I could not free file all because I collected unemployment that's ridiculous
Date published: 2023-05-03
Rated 5 out of 5 by from Easy Peasey Love turbo tax. Walks you thru each step for accuracy
Date published: 2023-05-03
Rated 5 out of 5 by from So easy and professional A walk in the park for anyone doing their own taxes:-)
Date published: 2023-05-03
Rated 5 out of 5 by from Helpful Hate taxes but this program and support has helped me through.
Date published: 2023-05-03
Rated 5 out of 5 by from TurboTax makes it easy Easy to use, imports W2's and other information and explains things well
Date published: 2023-05-03
Rated 5 out of 5 by from Easy to Use I love how easy it is to file with turbo tax online.
Date published: 2023-05-03
All TurboTax® Offerings Reviews - Page 131
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thanks Thank you appreciate your help. Great product. Thank you
Date published: 2023-05-03
Rated 4 out of 5 by from Good - up to a point Have had great results with Turbotax for the past 15+ years, but this year was a bit different. After completing both Federal and State returns, reviewing them carefully and authorizing them to be sent, neither the state nor federal returns were accepted. It appeared that the federal taxes wanted detailed information concerning the checking account from which I received payments for certain earnings did not agree with the account and routing numbers that I had included. I verified them to the best of my ability - confirming the bank ACH id and account info to the best of my ability - but to no avail. Only one of the 8 accounts had an error in a single digit, which was corrected. The error was corrected and the returns resubmitted and rejected, as I recall, at least 4 times and several hours of reviewing to no avail. I ultimately printed and mailed both the federal and state returns. Printed returns did not require banking info from my investment distributions. I was not and am not a happy camper.
Date published: 2023-05-03
Rated 4 out of 5 by from MANY YEARS A USER Been successful with TT for years. However...cheap trick they use...once you upgrade from a lower priced product you can't revert unless you clear all info from your form. Crappy customer care.
Date published: 2023-05-03
Rated 5 out of 5 by from Turbo tax is great if you not big on Online app Fast and easy steps 5o use had apps with a hundred boxes short straight to getting your money
Date published: 2023-05-03
Rated 1 out of 5 by from Horrible price I could not free file all because I collected unemployment that's ridiculous
Date published: 2023-05-03
Rated 5 out of 5 by from Easy Peasey Love turbo tax. Walks you thru each step for accuracy
Date published: 2023-05-03
Rated 5 out of 5 by from So easy and professional A walk in the park for anyone doing their own taxes:-)
Date published: 2023-05-03
Rated 5 out of 5 by from Helpful Hate taxes but this program and support has helped me through.
Date published: 2023-05-03
Rated 5 out of 5 by from TurboTax makes it easy Easy to use, imports W2's and other information and explains things well
Date published: 2023-05-03
Rated 5 out of 5 by from Easy to Use I love how easy it is to file with turbo tax online.
Date published: 2023-05-03
All TurboTax® Offerings Reviews - Page 131