TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Simple Taxes are scary and this made it easy to follow along
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is amazing!!! Turbo makes it very easy for individuals like myself that are not very familiar with taxes to do. Thank You
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is the greatest Each live expert I talk to said they would call back in 5 minutes it was about 1 minute. All my questions were asked and resolved I was also offered to share my screen since the call back came with it. the agent helped me fill in what I did not understand. Thank You turbo tax.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax covers everything All details are covered and corrections are easy to make.
Date published: 2021-02-25
Rated 5 out of 5 by from Fast and Easy! The process is quick and easy to understand. The professionals are very helpful on the phone as well!
Date published: 2021-02-25
Rated 5 out of 5 by from turbo is the way to go . This was my first time doing my taxes & i must say it was great . I didn't even need an assistant . The program went through each step without a problem . I really love it .
Date published: 2021-02-25
Rated 2 out of 5 by from Hidden fees! The cost initially stated $40 to file, and at the end it showed an additional $40! I ended up paying $80!!! Not sure if I would use this service again! I don't like surprises when it comes to fees.
Date published: 2021-02-25
Rated 5 out of 5 by from Very helpful I was having some trouble getting my state form to go through but with Pamela’s help and guidance I was able to finally get it submitted.
Date published: 2021-02-25
Rated 2 out of 5 by from Turbo Tax is Okay I love turbo tax but this year I had to file as self employed. I've never had to until this year and it was very confusing. I also paid the extra amount and was still super confused. Was told I had to pay even more if I wanted the live tax advice. As a 20 year filing self employed for my first time I found the process frustrating.
Date published: 2021-02-25
Rated 5 out of 5 by from Quick and easy as always I'm a long time user and TurboTax always makes tax time low hassle
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 1297
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Simple Taxes are scary and this made it easy to follow along
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is amazing!!! Turbo makes it very easy for individuals like myself that are not very familiar with taxes to do. Thank You
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is the greatest Each live expert I talk to said they would call back in 5 minutes it was about 1 minute. All my questions were asked and resolved I was also offered to share my screen since the call back came with it. the agent helped me fill in what I did not understand. Thank You turbo tax.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax covers everything All details are covered and corrections are easy to make.
Date published: 2021-02-25
Rated 5 out of 5 by from Fast and Easy! The process is quick and easy to understand. The professionals are very helpful on the phone as well!
Date published: 2021-02-25
Rated 5 out of 5 by from turbo is the way to go . This was my first time doing my taxes & i must say it was great . I didn't even need an assistant . The program went through each step without a problem . I really love it .
Date published: 2021-02-25
Rated 2 out of 5 by from Hidden fees! The cost initially stated $40 to file, and at the end it showed an additional $40! I ended up paying $80!!! Not sure if I would use this service again! I don't like surprises when it comes to fees.
Date published: 2021-02-25
Rated 5 out of 5 by from Very helpful I was having some trouble getting my state form to go through but with Pamela’s help and guidance I was able to finally get it submitted.
Date published: 2021-02-25
Rated 2 out of 5 by from Turbo Tax is Okay I love turbo tax but this year I had to file as self employed. I've never had to until this year and it was very confusing. I also paid the extra amount and was still super confused. Was told I had to pay even more if I wanted the live tax advice. As a 20 year filing self employed for my first time I found the process frustrating.
Date published: 2021-02-25
Rated 5 out of 5 by from Quick and easy as always I'm a long time user and TurboTax always makes tax time low hassle
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 1297