TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very easy I use Turbo Tax every year. It's the only way to go.
Date published: 2021-02-22
Rated 5 out of 5 by from good service The program was easy to use to gey my taxes done quick.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax is awasome I have used other online software all these years. I was recommended to use Turbotax. Its easy to use and it definitely gets you more returns compared to the other online softwares.
Date published: 2021-02-22
Rated 5 out of 5 by from I love Turbo Tax! The experience is always a great one- I am never apprehensive about doing my taxes- and it's been 8 years with them
Date published: 2021-02-22
Rated 4 out of 5 by from Happy to have TurboTax help. I found TurboTax very easy to use, but a little confusing when asked to review forms. For example, it knew that we declared no employees on our Federal return, yet it asked about a New Employment Credit for the California return. I would have appreciated a little more explaination of this and the information it was asking for.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is Awesome My wife and I have multiple W-2s and 1099's as well as a new baby to file on our taxes this year. TX made it very transparent what was needed. Thanks
Date published: 2021-02-22
Rated 5 out of 5 by from Fast and easy if u upgrade it magically gets fixed Have 3rd year using the service satisfied so far my only problem is when criminals are rejecting your taxes cause they stole ur I formation and filed under your identity.
Date published: 2021-02-22
Rated 4 out of 5 by from Good, fairly easy with only a few glitches Most was great: fast clear instructions a most support was helpful. The fact that some information from my 2019 return that was needed on my 2020 return was not immediately known or available while doing my 2020 return, was pretty annoying especially since I've used Turbo Tax for like 8 years now. Why doesn't that stuff just auto populate, sheesh. Also, there was a section about standard donation that was unclear and I had to redo it like six times. Please fix that. Finally, it rejected my state return due to a TurboTax software glitch. That also needs to be fixed before there is a problem, not after - good thing I do my taxes ahead of time.
Date published: 2021-02-22
Rated 5 out of 5 by from USER FRIENDLY DID NOT NEED A LIVE CHAT, THIS TIME. I CAN ALWAYS GO BACK AND REVIEW OR ADD INFO.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo is wonderful. Such a great program and easy Repeat customer. I can't see using any other method.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1291
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very easy I use Turbo Tax every year. It's the only way to go.
Date published: 2021-02-22
Rated 5 out of 5 by from good service The program was easy to use to gey my taxes done quick.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax is awasome I have used other online software all these years. I was recommended to use Turbotax. Its easy to use and it definitely gets you more returns compared to the other online softwares.
Date published: 2021-02-22
Rated 5 out of 5 by from I love Turbo Tax! The experience is always a great one- I am never apprehensive about doing my taxes- and it's been 8 years with them
Date published: 2021-02-22
Rated 4 out of 5 by from Happy to have TurboTax help. I found TurboTax very easy to use, but a little confusing when asked to review forms. For example, it knew that we declared no employees on our Federal return, yet it asked about a New Employment Credit for the California return. I would have appreciated a little more explaination of this and the information it was asking for.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is Awesome My wife and I have multiple W-2s and 1099's as well as a new baby to file on our taxes this year. TX made it very transparent what was needed. Thanks
Date published: 2021-02-22
Rated 5 out of 5 by from Fast and easy if u upgrade it magically gets fixed Have 3rd year using the service satisfied so far my only problem is when criminals are rejecting your taxes cause they stole ur I formation and filed under your identity.
Date published: 2021-02-22
Rated 4 out of 5 by from Good, fairly easy with only a few glitches Most was great: fast clear instructions a most support was helpful. The fact that some information from my 2019 return that was needed on my 2020 return was not immediately known or available while doing my 2020 return, was pretty annoying especially since I've used Turbo Tax for like 8 years now. Why doesn't that stuff just auto populate, sheesh. Also, there was a section about standard donation that was unclear and I had to redo it like six times. Please fix that. Finally, it rejected my state return due to a TurboTax software glitch. That also needs to be fixed before there is a problem, not after - good thing I do my taxes ahead of time.
Date published: 2021-02-22
Rated 5 out of 5 by from USER FRIENDLY DID NOT NEED A LIVE CHAT, THIS TIME. I CAN ALWAYS GO BACK AND REVIEW OR ADD INFO.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo is wonderful. Such a great program and easy Repeat customer. I can't see using any other method.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1291