TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Capital One Cannot connect to return I was able to connect my chase and discover card to my return but Turbo tax kept giving me an error for a week trying to connect capital on I am considering this being the last year I file with Turbo tax for incomitance to help me fix the error.
Date published: 2023-04-18
Rated 2 out of 5 by from Far less user friendly for 2022 taxes. UGH! I do taxes for 5 family members and for the life of me I cannot figure out how to add a new return without closing the whole program and opening a current file so it will bring me to the home screen which gives me the option to start a new return. I have searched topics and Googled and find others with the same question but no answer. How can you create such a complicated program and not make it easy to add another return? I also liked how the old versions took you directly to the community conversations about topics on that page. The way it is now, it adds multiple steps on my end when I have to click the help section, get redirected to the internet, search my topic, dig through the questions... it is almost not worth it. Will seriously consider a different program next year for sure!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is super awesome! Always easy to use, fast and peace of mind. I love turbo Tax refunds!
Date published: 2023-04-18
Rated 4 out of 5 by from Over Charged I live in Florida and did not need a state filing but was charged 59.99 for it. I was over charged and do not believe I should have paid for a state filing when it is not required.
Date published: 2023-04-18
Rated 5 out of 5 by from Always reliable I wouldn't do my taxes any other way. This system is thorough and reliable year after year.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax #1 awesome product super easy to use highly recommend
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax Turbo tax is easy to use however,it automatically adds fees onto the account that you cannot get rid of. I think this is bad business practices. I've used Turbo Tax for the past 3-4 years and it adds on fees EVERY time.
Date published: 2023-04-18
Rated 1 out of 5 by from Blahhhhhhh and crappppppppppppp Blahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh. They charged so much moneeeeeeeeeeyyyyyyyyyyyyyyyy!!!!!!!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Everything Year after year, this software provides all the assistance I need to ensure I am not making mistakes.
Date published: 2023-04-18
Rated 4 out of 5 by from turbo tax very easy and simple its easy and help us to save on our taxes but it is becoming little bit expensive
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1291
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Capital One Cannot connect to return I was able to connect my chase and discover card to my return but Turbo tax kept giving me an error for a week trying to connect capital on I am considering this being the last year I file with Turbo tax for incomitance to help me fix the error.
Date published: 2023-04-18
Rated 2 out of 5 by from Far less user friendly for 2022 taxes. UGH! I do taxes for 5 family members and for the life of me I cannot figure out how to add a new return without closing the whole program and opening a current file so it will bring me to the home screen which gives me the option to start a new return. I have searched topics and Googled and find others with the same question but no answer. How can you create such a complicated program and not make it easy to add another return? I also liked how the old versions took you directly to the community conversations about topics on that page. The way it is now, it adds multiple steps on my end when I have to click the help section, get redirected to the internet, search my topic, dig through the questions... it is almost not worth it. Will seriously consider a different program next year for sure!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is super awesome! Always easy to use, fast and peace of mind. I love turbo Tax refunds!
Date published: 2023-04-18
Rated 4 out of 5 by from Over Charged I live in Florida and did not need a state filing but was charged 59.99 for it. I was over charged and do not believe I should have paid for a state filing when it is not required.
Date published: 2023-04-18
Rated 5 out of 5 by from Always reliable I wouldn't do my taxes any other way. This system is thorough and reliable year after year.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax #1 awesome product super easy to use highly recommend
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax Turbo tax is easy to use however,it automatically adds fees onto the account that you cannot get rid of. I think this is bad business practices. I've used Turbo Tax for the past 3-4 years and it adds on fees EVERY time.
Date published: 2023-04-18
Rated 1 out of 5 by from Blahhhhhhh and crappppppppppppp Blahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh. They charged so much moneeeeeeeeeeyyyyyyyyyyyyyyyy!!!!!!!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Everything Year after year, this software provides all the assistance I need to ensure I am not making mistakes.
Date published: 2023-04-18
Rated 4 out of 5 by from turbo tax very easy and simple its easy and help us to save on our taxes but it is becoming little bit expensive
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1291